Jobs at EnSilica (Now Hiring) — 2 open

This role is based at our Budapest office. This is an office based role.

The Customer Service Officer is responsible for handling customer orders (mainly for supply) and executing backlog management. Booking orders, confirming orders, rescheduling according to customer requests or needs from EnSilica operations. Interfacing with Operations, and timely responding to customers.

The role is also responsible for coordinating all preparatory activities related to EnSilica’s participation in trade shows and industry events. This includes managing timelines, ensuring event readiness, liaising with suppliers, and coordinating with internal stakeholders to ensure successful execution. Occasional attendance at events may be required.

You will also be supporting lead management (assessing, filtering, assigning leads) and building up Customer Service (CS) and Sales Operations as EnSilica grows to establish a firm CS function. This includes transitioning to a system, data capturing and process modelling together with the Sales Operations Manager and other functions involved in these processes.

Beyond this you will support all activities performed by Sales Operations and act as a back-up for the Sales Operations Manager for regular reporting tasks. This includes activities for marketing communications performed by the sales operations department.

You should be able to work independently and demonstrate problem-solving abilities, have excellent organisational skills, and the capacity to manage multiple priorities effectively. A proactive approach and eagerness to learn are important attributes of this role.

Your Key Responsibilities

• Handle customer orders (predominantly for supply or other straight purchases, not contracts)
• Coordinate preparatory activities and be the main point of contact for EnSilica’s participation in industry fairs
• Maintain backlog database
• Handle incoming leads
• Support reporting related to sales activities
• Support Sales VP at request

Your Key Skills and Experience

Essential

• Fluent in Business English (speaking and writing)
• Bachelor in Business Administration, higher education appreciated
• Min of 3 years’ experience in customer service / event organization preferably in the Semiconductor industry
• Advanced/Intermediate knowledge of Excel, Power Point, PBI

Desirable

• Fluent in other European languages (preferrable German, French, Italian)
• Experience in using SalesForce
• Experience in SAP

Personal Qualities

• Strong communication, which enable you to interface easily and effectively with cross-functional stakeholders in an international environment.
• You think holistically, are creative, and have a quick grasp, which enables you to maintain an overview in complex situations and make well-founded decisions.
• You are a problem-solver and can work independently and with drive to achieve results.
• You are results-oriented with a strong sense of ownership and accountability
• A team player, ideally with experience collaborating within the international, cross-functional environments.
• Adaptable and wiling to embrace change.
• Happy to take ownership of issues and provide suitable solutions.

Position Specifics

This is an office based role.

Some occasional travel may be required to another EnSilica office.