City of Edinburgh, Scotland, United Kingdom · Hybrid
£26,227 per annum The role You will be the first point of contact for small medium enterprises (SMEs) seeking expert advice on energy efficiency, low carbon heat, and renewable technologies. In this engaging role, you’ll…
Skills: Customer service, Communication, Telephone etiquette, Email management, Microsoft Office
London, England, United Kingdom · Remote OK
£34,000 per annum The role At Energy Saving Trust, we’re working to address the climate emergency and deliver the transition to net zero. Through our programmes, we support people in vulnerable situations and help reduce…
Skills: Financial administration, Grant management, Quality assurance, Compliance, Data analysis
London, England, United Kingdom · Remote OK
£26,228 per annum The role As a Programme Administrator, you will play an important role in making sure that our grant funding is managed efficiently and fairly. Your work will focus on financial administration, carrying…
Skills: Financial administration, Grant management, Data management, Numeracy, Attention to detail
London, England, United Kingdom · Remote OK
$25k–$30k/yr
£25,255-£30,479 per annum (depending on experience) The role Development Officers are involved in the entire grant funding process, from initial application to project monitoring and evaluation. They act as a key liaison…
Skills: Grant management, Project management, Stakeholder management, Relationship building, Reporting
London, England, United Kingdom · Remote OK
$70k/yr
Full time (37.5 hours a week) fixed term for 2 years Up to £70,000 (depending on experience) The role We’re looking for an experienced Finance Systems Transformation Lead to lead one of the most significant change progra…
Skills: Finance systems transformation, ERP implementation, Project management, Stakeholder management, Change management
Doncaster, England, United Kingdom · Remote OK
£27,227 per annum. Please note, candidates must be based in West Yorkshire The role Are you passionate about helping people reduce their energy bills, improve energy efficiency and make more sustainable choices? We're lo…
Skills: Customer service, Communication, Energy efficiency, Sustainability, Technical advice
City of Edinburgh, Scotland, United Kingdom · Hybrid
$42k–$47k/yr
£42,000-£47,000 per annum (depending on experience) The role As Repayment Support Manager you will lead the delivery and strategic development of repayment processes. Support with the design and implementation of impaire…
Skills: Stakeholder management, Regulatory compliance, FCA compliance, Consumer duty, Governance frameworks
City of Edinburgh, Scotland, United Kingdom · Hybrid
£29,725 per annum (depending on experience) The role We’re looking for two Development Officers- Community Energy to help communities across Scotland develop projects that reduce carbon emissions, improve community build…
Skills: Project management, Budget management, Grant administration, Stakeholder engagement, Renewable energy
London, England, United Kingdom · Hybrid
Up to £40,000 per annum (depending on experience) The role This role will be accountable for the successful delivery of a cluster of the funds that make up the Energy Redress scheme. Working to the Programme Manager you …
Skills: Leadership, Strategic thinking, Grant funding, Programme delivery, Financial management
City of Edinburgh, Scotland, United Kingdom • Hybrid
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You will serve as the primary point of contact for SMEs regarding energy efficiency and sustainability, managing enquiries via phone and email. Additionally, you will provide back-office support, maintain accurate customer records, and collaborate with internal teams to ensure a seamless service experience.
The role requires strong customer service, communication, and interpersonal skills, along with proficiency in Microsoft Office applications. Candidates should have experience in administrative or programme support and the ability to effectively utilize CRM or database systems.
£26,227 per annum
The role
You will be the first point of contact for small medium enterprises (SMEs) seeking expert advice on energy efficiency, low carbon heat, and renewable technologies. In this engaging role, you’ll handle enquiries via phone and email, provide essential back-office support, and help guide customers through their sustainability journey.
Business Energy Scotland is funded by the Scottish Government to provide free, impartial support and access to funding to help small and medium-sized enterprises (SMEs) save energy, carbon and money. As Scottish businesses try to overcome the twin challenges of record energy prices and playing their part in reducing carbon emissions, our work is more important than ever.
You will play a vital role in delivering exceptional customer service, exceeding call quality standards, and ensuring every enquiry is handled efficiently and professionally. You will be the first point of contact, responding promptly to enquiries via helpline and emails, while accurately recording and tracking customer interactions.
Your attention to detail will help maintain high data quality, supporting colleagues in providing expert advice to SMEs. Working closely with internal teams and external consultants, you will ensure a seamless customer journey, proactively following up and contributing to the team's success in meeting key targets.
Strong customer service skills.
Effective interpersonal and communication skills via telephone and email.
Proficient in Microsoft Office applications, particularly Word, Excel, Outlook, Teams and SharePoint, with strong document formatting and word-processing skills.
Experience of using databases, CRM systems or other administrative and reporting systems, with the ability to learn new systems quickly.
Experience of providing administrative or programme support within a busy team environment.
For more information, please see the job description
Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll support you with:
These are just some of the benefits we offer.
Want to know more about how we make flexibility real? Check out our Benefits and Culture page
Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with [email protected] or call reception on +44 (0)20 7222 0101. We will do our very best to support you.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.
You can find out more about our commitment to diversity and inclusion here.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK
Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. We empower householders to make better choices, deliver transformative programmes for governments and support businesses with strategy, research and assurance - enabling everyone to play their part in building a sustainable future. Climate change knows no boundaries and is impacting people across the world. Energy Saving Trust is working to address the climate emergency for everyone, whatever their age, race, gender or background. We recognise and value the qualities that make people unique and the variety of talent and experience that diversity brings. Read our community guidelines: https://energysavingtrust.org.uk/about-us/social-media-house-rules/ Office hours: Monday to Friday 9am - 5.30pm
Offices: Caledonia House, 223-231 Pentonville Road, London, N1 9NG, GB · Third Floor, Prospect House, 5 Thistle St, Edinburgh, EH2 1DF, GB · 33 Cathedral Road, Cardiff, Wales CF11 9HB, GB · Titanic Suites, 55/59 Adelaide Street, Belfast, Northern Ireland BT2 8FE, GB
Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. We empower householders to make better choices, deliver transformative programmes for governments and support businesses with strategy, research and assurance - enabling everyone to play their part in building a sustainable future. Climate change knows no boundaries and is impacting people across the world. Energy Saving Trust is working to address the climate emergency for everyone, whatever their age, race, gender or background. We recognise and value the qualities that make people unique and the variety of talent and experience that diversity brings. Read our community guidelines: https://energysavingtrust.org.uk/about-us/social-media-house-rules/ Office hours: Monday to Friday 9am - 5.30pm
Offices: Caledonia House, 223-231 Pentonville Road, London, N1 9NG, GB · Third Floor, Prospect House, 5 Thistle St, Edinburgh, EH2 1DF, GB · 33 Cathedral Road, Cardiff, Wales CF11 9HB, GB · Titanic Suites, 55/59 Adelaide Street, Belfast, Northern Ireland BT2 8FE, GB
