Dallas, Texas, United States · On-site
$16/hr–$20/hr
Overview: At Empathx, we drive equitable access to complex trials at any phase by providing industry-leading patient access, clinical trial management, and analysis across cardiology/nephrology, psychiatry/neurology, met…
Skills: Front desk operations, Customer service, Medical terminology, HIPAA compliance, Multi-line phone systems
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The Front Desk Receptionist serves as the primary point of contact for study participants and visitors, managing check-ins, phone inquiries, and office security. They also provide essential administrative support to the clinical research team, including scheduling, document distribution, and maintaining office supplies.
Candidates must have a high school diploma or GED with 1-2 years of relevant experience, though an Associate's degree is preferred. Proficiency in English and Spanish is required, along with strong organizational skills and familiarity with clinical or medical office environments.
Overview: At Empathx, we drive equitable access to complex trials at any phase by providing industry-leading patient access, clinical trial management, and analysis across cardiology/nephrology, psychiatry/neurology, metabolic, and infectious disease studies throughout the therapeutic pipeline.
Position Summary: The Front Desk Receptionist serves as the first point of contact for study participants, clients, visitors, sponsors, and staff. This role is responsible for creating a welcoming, professional, and organized front office environment that supports the smooth daily operations of the clinical research site. The Front Desk Receptionist manages participant and visitor check-in and check-out, directs clients to the appropriate areas of the office, answers and routes incoming calls, distributes study documents and correspondence, and provides administrative support across the site. This position requires a warm, patient-centered demeanor, exceptional organizational skills, and the ability to maintain strict confidentiality in a HIPAA-regulated clinical environment.
This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the position. The Company reserves the right to modify this job description at any time.
Equal Opportunity: Empathx is committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants are treated with respect and dignity. We are proud to be an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
Empathx is a U.S.-based Site Management Organization (SMO) for Phase I-IV clinical trials.
Driving equitable access to complex trials at any phase, by providing industry-leading patient access, clinical trial management and analysis for psychiatry/neurology, cardiometabolic, and infectious disease studies across your entire therapeutic pipeline.
Offices: 1380 Environ Way, Chapel Hill, North Carolina 27517, US
View all jobs at Empathx Clinical ResearchEmpathx is a U.S.-based Site Management Organization (SMO) for Phase I-IV clinical trials.
Driving equitable access to complex trials at any phase, by providing industry-leading patient access, clinical trial management and analysis for psychiatry/neurology, cardiometabolic, and infectious disease studies across your entire therapeutic pipeline.
Offices: 1380 Environ Way, Chapel Hill, North Carolina 27517, US
View all jobs at Empathx Clinical Research