Jobs at edyn.care (Now Hiring) — 2 open

At edyn.care we’re on a mission to modernise live-in care - so people can live happy and safely at home, on their own terms instead of care homes.

Founded with a belief that care can be done better, we combine exceptional carers, thoughtful operations, and powerful technology to deliver a fundamentally better experience for clients and families.

We are made up of professional carers, support teams, care managers and technologists building a smart way to care. The first care company built from the bottom up specifically for live-in care which is proud to be regulated by the Care Quality Commission with a rating of ‘Good’.

We are led by an energetic team and backed by industry professionals including the former chairman of the Care Quality Commission, former chairman of Four Seasons Care Group, Chairman of Trustpilot and other angel investors.

Already the highest-rated live-in care provider in England (4.8★ Trustpilot), we’re now scaling - and looking for exceptional leaders to help us build what great care should look like in the 21st century.

What your days will look like:

• Conduct outbound calls and care consultations to the pre-agreed service level. These are warm inbound enquiries from people researching care options.
• Contact all unqualified leads to determine needs and viability
• Monitor live chat inbound enquiries and use to book in care consultations
• Improve internal processes
• Plan and execute mail marketing campaigns
• Work with care team members to contact the best carers for edyn.care families
• Re-engage with customers who have previously enquired about care for themselves and give them the information to best assist them
• Work with senior management to ensure our value proposition is effectively communicated
• Push for reviews for successful onboards

What you’ll need:

• A get-stuff-done attitude
• Personable and impeccable communication skills
• Highly organised and able to multitask
• A thirst to join a fast-growing startup focused on quality
• Ability to achieve KPIs and contribute to company goals

Great to have:

• Sales experience
• University degree
• Experience in the care/healthcare sector
• 💰 £35,000-£45,000 (Depending on your experience prior to joining)
• Performance based £175-£600 bonus per new client
• 🏡 Hybrid working (home + Hoxton office)
• 🏖️ 25 days holiday + bank holidays
• 💻 Apple laptop + £250 home setup budget
• 📚 Personal development budget
• 🍽️ Monthly team lunches
• 🎉 Quarterly socials + annual offsite
• 🏋️ Gym access at Hoxton office (Shoreditch Exchange)
• ☕️ Onsite barista

Our culture

We strive to build a company as diverse as the city where we are based and want to build a team whose diversity reflects that of our carers and clients. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status.

• We always put the wellbeing of our care professionals, care recipients and office team first. We put the brakes on our company growth if we feel it is negatively affecting our ability to provide the right support for our stakeholders.
• We are a small team and always take the time to make sure everyone is okay. We understand that for some people their colleagues are an essential part of their support network.
• We take ownership of the work we do, take responsibility for what we get wrong and never look to blame others for our own mistakes
• We care about work-life balance, and will never expect you to work beyond your contracted hours.