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Jobs at Decision Information Resources (DIR) (Now Hiring) — 3 open

Decision Information Resources (DIR)

Call Center Team Lead I

Houston, Texas, United States · On-site

$21/hr–$22/hr

Mid level

​ ​ Position Summary Decision Information Resources, Inc. is seeking a motivated, detail-oriented, and experienced individual to work as a Team Lead in our Houston call center. DIR is a research organization that, on beh…

Skills: CATI Management, Staff Training, Performance Monitoring, Technical Troubleshooting, Team Building

Decision Information Resources (DIR)

Accounts Payable Specilaist

United States · Remote Solely

$55k–$63k/yr

Mid level

Job Summary The Accounts Payable Specialist is responsible for the accurate, timely, and compliant processing of vendor and consultant payments, expense reports, and related documentation within the Financial Operations …

Skills: Accounts Payable, Costpoint, Vendor Management, Expense Reporting, GAAP

Decision Information Resources (DIR)

Accounts Receivable Billing Specialist

United States · Remote Solely

$65k–$77k/yr

Mid level

Position Summary The Accounts Receivable Billing Specialist is responsible for the preparation, submission, and tracking of client invoices, as well as supporting revenue recognition and cash collection processes within …

Skills: Accounts Receivable, Billing, Government Contracting, GAAP, Costpoint

Call Center Team Lead I

Decision Information Resources (DIR)

Houston, Texas, United States • On-site

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Mid level

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  • $21/hr–$22/hr
  • Full-time
  • bachelor degree
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Team Lead supports CATI research projects by training and certifying interviewers and monitoring their productivity. They serve as the primary point of contact for project teams and handle technical troubleshooting and administrative duties.

Requirements

Candidates must have a college degree or equivalent work experience. Availability to work evenings and Saturdays is required.

Full job description



Position Summary

Decision Information Resources, Inc. is seeking a motivated, detail-oriented, and experienced individual to work as a Team Lead in our Houston call center. DIR is a research organization that, on behalf of federal, state and foundation clients, conducts surveys with a diverse range of respondents using a variety of modes, including computer-assisted telephone interviewing (CATI). As a CATI Team Lead you will be responsible for supporting CATI research projects, interviewer productivity, and CATI management.

Primary Responsibilities

  • Serve as the CATI point of contact on survey research project teams.
  • Train and certify interviewers on survey research projects.
  • Monitor and report interviewer productivity and performance.
  • Provide feedback on performance, identifying re-training needs.
  • Trouble shooting minor technical and data collection issues.

Requirements

  • College degree or equivalent work experience.
  • Must be able to work evenings and Saturdays.

Key Competencies

  • Coordinate team building events and staff recognition programs.
  • Support staff adherence to project protocols and company policies/procedures.
  • Communicate changes in protocols and polices to interviewers in a timely and efficient manner.
  • Prepare preliminary write-ups of policy and procedure violations.
  • Perform other administrative duties as assigned by CATI Manager/Supervisor.

Typical Physical Demands and Working Conditions

  • Requires sitting, standing, and bending and a normal range of hearing and vision.

 





 


 



 


 












 


Related keywords

CATICall CenterSurvey ResearchInterviewer ProductivityData CollectionTeam LeadershipProject ProtocolsPerformance Feedback

About Decision Information Resources (DIR)

LinkedInVisit site

Providing High Quality Research, Evaluation, & Technical Assistance for Making Informed & Equitable Decisions

Industry
Research Services
Company size
51-200 employees
Founded
1984
Headquarters
Houston, Texas
LinkedIn followers
1,169

As a small business with a decades-long track record in research and evaluation studies, DIR applies a thoughtful, people-centered approach to data collection, technical support, analysis, and reporting. Our strategies ensure that all research and evaluation results are contextually informed, methodologically sound, and reflective of real-world experiences. By employing proven and innovative techniques, we capture meaningful insights that drive informed decision-making. DIR specializes in primary data collection through surveys of all types, school and classroom observations, student assessments, in-depth interviews, focus groups, and other qualitative approaches. We operate a computer-assisted telephone interviewing (CATI) center capable of conducting large-scale surveys, and help desk functions, and maintain a nationwide network of highly trained field and telephone data collectors. Our expertise allows us to conduct work that applies to a broad range of participant groups, including those that are often underrepresented in research. Data files are structured and delivered according to each client’s specific requirement. By implementing rigorous and responsive approaches, and achieving high response rates, across a wide variety of studies—ranging from education and workforce development to health and community engagement—we provide accurate, actionable data and information that supports program effectiveness and policy decisions. Client priorities drive our technical support, ensuring customized, effective solutions. Our permanent staff of Ph.D. and master’s level researchers, analysts, project directors, and program specialists is enhanced by our network of nationally recognized subject matter experts engaged for specialized projects. Headquartered in Houston, Texas, with an office in Rockville, Maryland. We are committed to high quality work, ethical performance, fiscal responsibility, on-time delivery, and precision in reporting.

Offices: 24 Greenway Plaza, Houston, Texas 77046, US · 7361 Calhoun Pl, 320, Rockville, Maryland 20855, US

View all jobs at Decision Information Resources (DIR)

About Decision Information Resources (DIR)

LinkedInVisit site

Providing High Quality Research, Evaluation, & Technical Assistance for Making Informed & Equitable Decisions

Industry
Research Services
Company size
51-200 employees
Founded
1984
Headquarters
Houston, Texas
LinkedIn followers
1,169

As a small business with a decades-long track record in research and evaluation studies, DIR applies a thoughtful, people-centered approach to data collection, technical support, analysis, and reporting. Our strategies ensure that all research and evaluation results are contextually informed, methodologically sound, and reflective of real-world experiences. By employing proven and innovative techniques, we capture meaningful insights that drive informed decision-making. DIR specializes in primary data collection through surveys of all types, school and classroom observations, student assessments, in-depth interviews, focus groups, and other qualitative approaches. We operate a computer-assisted telephone interviewing (CATI) center capable of conducting large-scale surveys, and help desk functions, and maintain a nationwide network of highly trained field and telephone data collectors. Our expertise allows us to conduct work that applies to a broad range of participant groups, including those that are often underrepresented in research. Data files are structured and delivered according to each client’s specific requirement. By implementing rigorous and responsive approaches, and achieving high response rates, across a wide variety of studies—ranging from education and workforce development to health and community engagement—we provide accurate, actionable data and information that supports program effectiveness and policy decisions. Client priorities drive our technical support, ensuring customized, effective solutions. Our permanent staff of Ph.D. and master’s level researchers, analysts, project directors, and program specialists is enhanced by our network of nationally recognized subject matter experts engaged for specialized projects. Headquartered in Houston, Texas, with an office in Rockville, Maryland. We are committed to high quality work, ethical performance, fiscal responsibility, on-time delivery, and precision in reporting.

Offices: 24 Greenway Plaza, Houston, Texas 77046, US · 7361 Calhoun Pl, 320, Rockville, Maryland 20855, US

View all jobs at Decision Information Resources (DIR)

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