Kansas City, Missouri, United States · On-site
$6k–$9k/mo
Job DetailsLevel: ExperiencedJob Location: Dick Smith Ford - Raytown, MO 64133Position Type: Full TimeEducation Level: High SchoolGreenway Automotive Group is one of the world's most progressive, privately held automotiv…
Skills: Automotive service, Customer service, Product knowledge, Communication skills, Organizational skills
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The Service Advisor acts as the primary point of contact for customers, identifying vehicle issues and managing the service repair process. They are responsible for consulting with mechanics, selling necessary services, and ensuring customer satisfaction throughout the repair cycle.
Candidates must have at least two years of dealership service advisor experience and possess strong communication and organizational skills. Ford brand knowledge and proficiency with CDK software are preferred qualifications.
Job DetailsLevel: ExperiencedJob Location: Dick Smith Ford - Raytown, MO 64133Position Type: Full TimeEducation Level: High SchoolGreenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 36 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.
Dick Smith Ford is Hiring!! We are looking for a Ford experienced dealership Service Advisor to join our elite team!
This position is essential for our Service Drive which is very fast paced. We are looking for experienced individuals to provide world class customer service.
POTENTIAL INCOME FOR THIS POSITION IS $6000 - $9000 PER MONTH.
In this position you will identify problems with automobiles, gather information about warranties and provisions for service coverage and draft orders for repairs to be done. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.
The ideal candidate will have 2+ years experience, is a high energy individual who has:
Extensive knowledge of automotive industry and parts
Excellent communication and organizational skills
Ability to communicate equally well with mechanics, customers and senior management
Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.
Reasonable working hours
Competitive performance based pay
Paid vacations
Paid holidays
Medical, Dental, Vision, 401k
Vehicle purchase discounts
If this sounds like the perfect opportunity for you, then we encourage you to apply now!
Responsibilities
Greets and consults with customers to interpret their needs and arrange for appropriate service
Serves as the primary point of contact for all automotive service and repair matters
Consult with mechanics about necessary repairs and possible alternatives to expensive work
Sells additional needed services
Sets and manages the expectations for service delivery for both the customers and mechanics
Continuously updates customers on repair needs and completion times
Verify that the final invoice reconciles with the work performed on the repair order
Performs other duties as assigned
Benefits
Strong mentorship program to help you gain the experience you need to progress your career
Excellent opportunities for growth and internal promotions
Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
Team-oriented, professional and fun work environment
Qualifications
Two or more years of dealership Service Advisor experience required
Ford knowledge, preferred
Must have a proven record of achieving exceptional customer satisfaction
Must have a valid driver's license and be in good standing
Must exhibit personal and professional integrity
Have a desire for a long-term career with a growing organization
CDK experience; preferred
Dick Smith Ford is Kansas City's oldest Ford Dealer. We have been serving the Kansas City area since 1953. We specialize in New and Pre-Owned vehicle sales, full service department, advanced body shop, plus aftermarket and detailing services.
Offices: 9505 E. 350 Highway, Raytown, Missouri 64133, US
Dick Smith Ford is Kansas City's oldest Ford Dealer. We have been serving the Kansas City area since 1953. We specialize in New and Pre-Owned vehicle sales, full service department, advanced body shop, plus aftermarket and detailing services.
Offices: 9505 E. 350 Highway, Raytown, Missouri 64133, US
