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Jobs at Delmar International Inc. (Now Hiring) — 11 open

Delmar International Inc. logoDelmar International Inc.

Manager, Brokerage Solutions - Process & Systems

Buffalo, New York, United States · Hybrid

$90k–$95k/yr

Senior

Delmar International Inc. was established as a family-run customs broker in Montreal, Canada in 1965. Since then, we have evolved into a global logistics and supply chain management leader. Our team of extraordinary, for…

Skills: Process Documentation, Workflow Analysis, Customs Brokerage Operations, CargoWise One, Project Management

Delmar International Inc. logoDelmar International Inc.

Customer Relationship Manager

Mississauga, Ontario, Canada · On-site

Mid level

Delmar International Inc. (www.delmarcargo.com) is a leader in Canadian & U.S. Customs Brokerage, International Freight Forwarding, and Global Logistics Services. Founded in 1965, Delmar is currently Canada’s largest ind…

Skills: Customer Relationship Management, Upselling, Cross-selling, Client Retention, Business Development

Delmar International Inc. logoDelmar International Inc.

Customs Rater

Vancouver, British Columbia, Canada · On-site

Entry level

Mandate: Reporting to the Customs Manager, the Customs Rater is responsible for rating, releasing and managing customs transactions for a portfolio of clients. The candidate must ensure that all deadlines are met in orde…

Skills: Customs Rating, Customs Brokerage, CargoWise One, MS Office, Communication

Delmar International Inc. logoDelmar International Inc.

Customs Rater

Windsor, Ontario, Canada · On-site

Entry level

Mandate: Reporting to the Brokerage Manager, the Customs Rater will be responsible for handling documentation received from Importers, Freight Forwarders, Airlines, and Transports which must be verified and entered into …

Skills: Customs Rating, Documentation Verification, H.S. Tariff Classification, Customs Regulations, Freight Forwarding

Delmar International Inc. logoDelmar International Inc.

Team Lead, Customs (12 month contract)

Windsor, Ontario, Canada · On-site

Senior

Mandate: Reporting to the Customs Manager, the Team Lead, Customs is responsible for managing the brokerage team, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as ensuring…

Skills: Customs Brokerage Management, Customs Procedures, Tariffs, Regulatory Requirements, Profit & Loss Management

Delmar International Inc. logoDelmar International Inc.

Team Lead, Customs (12 month contract)

Windsor, Ontario, Canada · On-site

Senior

Mandate: Reporting to the Customs Manager, the Team Lead, Customs is responsible for managing the brokerage team, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as ensuring…

Skills: Customs Brokerage Management, Customs Procedures, Tariffs, Regulatory Requirements, Profit & Loss Management

Delmar International Inc. logoDelmar International Inc.

Analyste en comptabilité | Accounting Analyst

Montreal, Quebec, Canada · On-site

Entry level

Mandat: Relevant du gestionnaire, l’analyste en comptabilité est responsable des tâches liées aux comptes fournisseurs ainsi qu’aux comptes clients pour un portefeuille de comptes internationaux. Ces tâches comprennent, …

Skills: Accounts Payable, Accounts Receivable, Microsoft Excel, Invoice Verification, Payment Preparation

Delmar International Inc. logoDelmar International Inc.

Coordinateur junior des exportations / Junior Export Coordinator

Blainville, Quebec, Canada · On-site

Entry level

Mandat: Relevant au responsable du fret, le coordonnateur junior à l’exportation sera chargé de répondre à tous les besoins des clients en matière de documentation d’exportation. Les tâches quotidiennes incluront des int…

Skills: Export Documentation, Ocean Export Processing, Cargo Tracking, CargoWise, CERS Platform

Delmar International Inc. logoDelmar International Inc.

Coordinateur junior des exportations / Junior Export Coordinator

Lachine, Quebec, Canada · On-site

Entry level

Mandat: Relevant au responsable du fret, le coordonnateur junior à l’exportation sera chargé de répondre à tous les besoins des clients en matière de documentation d’exportation. Les tâches quotidiennes incluront des int…

Skills: Export Documentation, Ocean Export Processing, Cargo Tracking, Customer Service, Problem Solving

Delmar International Inc. logoDelmar International Inc.

Customer Relationship Manager

Freeport, New York, United States · Hybrid

$70k–$80k/yr

Mid level

Mandate: Reporting to the Vice President of Business Development and Sales, the Customer Relationship Manager will serve as the key liaison between our sales representatives and the operations team. In this role, you wil…

Skills: Customer Relationship Management, Inside Sales, Outside Sales, Customer Service, Problem Solving

Delmar International Inc. logoDelmar International Inc.

Customer Relationship Manager

Glendale Heights, Illinois, United States · Hybrid

$70k–$80k/yr

Mid level

Mandate: Reporting to the Vice President of Business Development and Sales, the Customer Relationship Manager will serve as the key liaison between our sales representatives and the operations team. In this role, you wil…

Skills: Customer Service, Sales, Operations, Problem-Solving, Communication

Delmar International Inc. logo

Manager, Brokerage Solutions - Process & Systems

Delmar International Inc.

Buffalo, New York, United States • Hybrid

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Senior

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  • $90k–$95k/yr
  • Full-time
  • professional certificate
  • Competitive Compensation, Comprehensive Benefits Package, Fitness Reimbursement Program, Education Reimbursement Program, Work-Life Balance
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Develop and maintain standard operating procedures and operational workflows to ensure scalable execution across the brokerage network. Support automation initiatives and provide training and onboarding for operational teams.

Requirements

Requires 5-10 years of experience in customs brokerage operations with a strong background in process documentation and workflow analysis. Industry designations such as CCS, CTCS, or LCB are preferred.

Full job description

Delmar International Inc. was established as a family-run customs broker in Montreal, Canada in 1965. Since then, we have evolved into a global logistics and supply chain management leader. Our team of extraordinary, forward-thinking professionals delivers results and empower business leaders by gaining an intimate understanding of our client’s requirements and providing exceptional solutions.

As a global company, we embrace cultural diversity and recognize the value of each individual. We offer an environment where collaboration to provide innovative, courteous, and efficient client service is the essence of our culture.

Mandate:
Reporting to the Director of Customs Services, the Manager, Brokerage Solutions – Process & Systems is responsible for developing, documenting, and maintaining brokerage processes and operational workflows that support consistency, readiness, and scalable execution across brokerage network.

The role also carries a dotted line to Project Managers to support project-based deliverables, documentation, testing, and deployment activities.

Responsibilities:

  • Develop and maintain Standard Operating Procedures and process documentation for brokerage operations within the assigned country.
  • Work with operational leaders to translate strategic direction into clear, documented workflows.
  • Support automation and AI/OCR/ICR initiatives by providing operational requirements, participating in testing, and supporting adoption.
  • Create training materials such as SOPs, guides, and webinar content for new and existing employees.
  • Deliver onboarding training for new hires and ongoing training sessions for operational teams.
  • Partner cross-functionally with Freight, PMO, Compliance, and Technology teams to support workflow alignment and process improvement.
  • Support project deliverables through a dotted-line relationship to Project Managers, including documentation, requirements gathering, and execution planning.
  • Collaborate with the counterpart in the other country to ensure consistency in documentation standards and cross-border process alignment where appropriate.
  • Serve as subject-matter expert on U.S. in-bond, FTZ workflows, and related regulatory processes.
  • Standardize U.S. brokerage workflows across all U.S. offices supporting Customs Services.
  • Document and refine freight-to-brokerage transitions throughout U.S. operations.
  • Support AI/ICR automation initiatives tied to U.S. release processes and PGA requirements.
  • Assist with readiness for growing FTZ activity by ensuring clear, scalable workflows.

Requirements:

  • Minimum 5–10 years of experience in Customs Brokerage operations.
  • Strong background in process documentation, workflow analysis, and operational improvement.
  • CargoWise One experience preferred.
  • Experience with automation or AI-related operational initiatives is considered an asset.
  • CCS, CTCS, LCB or equivalent industry designations preferred.
  • Strong business acumen and understanding of country-specific customs regulations and programs.
  • Proficiency in MS Office and other workflow-related tools.

What You Offer:

  • Ability to work independently as a self-starter with strong follow-through.
  • Excellent interpersonal skills for interaction across multiple departments.
  • Strong project management skills with proven ability to deliver against timelines.
  • Exceptional written and verbal communication skills with the ability to clearly present ideas and solutions.
  • Exceptional attention to detail and organizational capability.
  • A collaborative mindset and commitment to customer service excellence.

What We Offer:

  • Equal opportunity employer
  • Competitive compensation
  • Comprehensive Benefits package, including fitness reimbursement program(s)
  • Education Reimbursement Program
  • Balance between work and home life
  • Opportunities to contribute to operational excellence, automation, and modernization initiatives across Delmar’s Customs Services network

*Salary Range : $90,000-95,000 USD

Related keywords

Customs BrokerageCargoWise OneSOPAIOCRICRU.S. In-BondFTZPGA RequirementsLogisticsSupply Chain ManagementCCSCTCSLCBWorkflow AlignmentOperational Excellence

About Delmar International Inc.

LinkedInVisit site

Logistics Made Simple

Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1965
Headquarters
Montreal, Quebec
LinkedIn followers
36,468

Founded in 1965, Delmar International provides International Freight Forwarding, Customs Brokerage, Ground Transportation, Logistics and Supply Chain related technology services. Delmar currently employs roughly 1,500 individuals primarily located throughout North America, Europe, Asia, South America and the Indian subcontinent. An extensive network of partnerships, and agency agreements form the balance of Delmar's global logistics network. Delmar's DNA is held together by a series of proprietary technology systems. Follow us: Facebook & Instagram @delmarcargo YouTube.com/delmarcargo

Offices: 10636 Cote de Liesse, Montreal, Quebec H8T 1A5, CA · Via della Meccanica 1/R, Vicenza (VI), 36100, IT · 6399 Cantay Road, Mississauga, Ontario L5R 0G4, CA · 239-7080 River Road, Richmond, British Columbia V6X 1X5, CA · 330 Ridge Road, Saint-Bernard-de-Lacolle, Quebec J0J 1V0, CA

Freight ForwardingSupply Chain ManagementE-ManifestLogistics ConsultingWarehousing & DistributionB2C eCommerceGlobal Logistics Solutions4PL SolutionsOcean Freight SolutionsAir Freight Solutions
View all jobs at Delmar International Inc.

About Delmar International Inc.

LinkedInVisit site

Logistics Made Simple

Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1965
Headquarters
Montreal, Quebec
LinkedIn followers
36,468

Founded in 1965, Delmar International provides International Freight Forwarding, Customs Brokerage, Ground Transportation, Logistics and Supply Chain related technology services. Delmar currently employs roughly 1,500 individuals primarily located throughout North America, Europe, Asia, South America and the Indian subcontinent. An extensive network of partnerships, and agency agreements form the balance of Delmar's global logistics network. Delmar's DNA is held together by a series of proprietary technology systems. Follow us: Facebook & Instagram @delmarcargo YouTube.com/delmarcargo

Offices: 10636 Cote de Liesse, Montreal, Quebec H8T 1A5, CA · Via della Meccanica 1/R, Vicenza (VI), 36100, IT · 6399 Cantay Road, Mississauga, Ontario L5R 0G4, CA · 239-7080 River Road, Richmond, British Columbia V6X 1X5, CA · 330 Ridge Road, Saint-Bernard-de-Lacolle, Quebec J0J 1V0, CA

Freight ForwardingSupply Chain ManagementE-ManifestLogistics ConsultingWarehousing & DistributionB2C eCommerceGlobal Logistics Solutions4PL SolutionsOcean Freight SolutionsAir Freight Solutions
View all jobs at Delmar International Inc.

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