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Support, maintain, test, and troubleshoot liquid handling platforms (e.g., Hamilton, Tecan, Beckman, or equivalent) used in clinical multi-omics workflows
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Perform routine and corrective maintenance on laboratory instruments including liquid handlers, centrifuges, plate sealer, plate peelers, proteomics platforms, thermal cyclers, cold storage units, and related equipment
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Monitor and maintain ultra-low temperature (ULT) freezers, refrigerators, to ensure sample integrity and compliance
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Coordinate instrument qualification activities (IQ/OQ/PQ) and assist with vendor service scheduling
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Rapidly diagnose and resolve instrument failures to minimize impact on clinical workflow timelines
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Create, execute, and maintain SOPs, maintenance logs, and equipment records in accordance with CAP, CLIA, and NYS DOH laboratory regulations
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Accurately document all troubleshooting activities, corrective actions, and preventive maintenance in the laboratory's quality management system (QMS)
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Support gap assessments and readiness activities as the laboratory progresses toward FDA regulation (21 CFR Part 820 / QSR)
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Participate in inspections and internal audits; respond to equipment-related observations and corrective action requests
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Maintain equipment inventory, calibration schedules, and service records in compliance with regulatory requirements
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Collaborate cross-functionally with scientists and lab operations to identify opportunities for process improvement and automation
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Support onboarding and training of laboratory staff on instrument operation and maintenance best practices
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Assist with reagent and consumable management for instrumentation as needed
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Contribute to other laboratory needs as assigned, including assay support, facility tasks, and special projects
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Document troubleshooting efforts with root cause analysis and corrective actions under design control and quality management systems, policies and procedures.
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Perform basic lab work in support of R&D activities
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Own the Equipment Ticketing System, pushing instrument tickets as they progress through support and communicating to ticket owners resolutions and updates.
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Update instrument status and maintenance completion in LIMS Sapio.