Lewes, Delaware, United States · On-site
$39k–$53k/yr
This position is eligible for Sign on Bonus $4000 Retention Bonus $1000 About the Position Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for y…
Skills: Crisis intervention, Triage, Case management, Communication, Teamwork
Lewes, Delaware, United States · On-site
$58k–$87k/yr
Summary/objective Under the supervision of the Crisis Program Manager, the Crisis Bed Therapist is responsible for providing clinical behavioral health services to clients in the Crisis Bed Program and will carry a small…
Skills: Crisis Intervention, Risk Assessment, Individual Therapy, Group Therapy, Family Therapy
Dover, Delaware, United States · Hybrid
$18/hr–$40/hr
Summary/objective The Intensive Community Services TSF Clinician is responsible for providing clinical behavioral health services in the community to DGS Clients. Therapists in this program will provide mental and behavi…
Skills: Behavioral health services, Crisis intervention, Psychoeducation, Treatment planning, Case management
Dover, Delaware, United States · Hybrid
$18/hr–$50/hr
Summary/objective The Intensive Community Services Clinician is responsible for providing clinical behavioral health services in the community to DGS Clients. Therapists in this program will provide mental and behavioral…
Skills: Clinical behavioral health, Crisis intervention, Psychotherapeutic services, Treatment planning, Diagnostic assessment
Dover, Delaware, United States · Hybrid
$18/hr–$50/hr
Summary/Objective Under the supervision of the Crisis Coordinator, the CARES Clinician will provide screening and assessment and intensive therapeutic intervention services to youth and families experiencing high intensi…
Skills: Crisis Intervention, Therapeutic Intervention, Risk Management, Trauma-informed Care, Case Management
Wilmington, Delaware, United States · On-site
$32k–$44k/yr
This position is eligible for Sign on Bonus $3500 Retention Bonus $875 Job Description Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Youth Peer Support Specialist will provide peer mento…
Skills: Peer Mentoring, Peer Counseling, Advocacy, Crisis Intervention, Risk Assessment
Dover, Delaware, United States · Hybrid
$39k–$53k/yr
Sign-On Bonus: $4000 ( Paid 1/2 within 90 days and rest of will be after 6 month). Retention Bonus: $1000 Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist p…
Skills: Crisis management, Case management, Child and youth services, Care coordination, Outreach
Lewes, Delaware, United States · On-site
Summary/objective Under the supervision of the Lead Crisis Bed Shift Supervisor, the Crisis Bed Shift Supervisor is responsible for providing oversight of the Crisis Bed Program service space during their assigned shift.…
Skills: Crisis Intervention, Risk Assessment, Leadership, Staff Supervision, Case Management
Lewes, Delaware, United States · On-site
Summary/objective Under the supervision of the Lead Crisis Bed Shift Supervisor, the Mental Health Technician is responsible for providing a variety of direct client care duties and unit support functions to children and…
Skills: Crisis Intervention, Risk Assessment, Trauma-Informed Care, Case Management, Client Monitoring
Dover, Delaware, United States · Hybrid
$18/hr–$100/hr
Retention Bonus: $625 Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Crisis Clinician will provide rapid response screening and assessment and counseling intervention services to youth an…
Skills: Crisis intervention, Risk assessment, Therapeutic counseling, Case management, Trauma-informed care
Dover, Delaware, United States · Hybrid
$41k–$61k/yr
Sign-On Bonus: $5000 ( Paid 1/2 within 90 days and rest of will be after 6 months. Retention Bonus: $1250 Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Crisis Clinician will provide rapi…
Skills: Crisis Intervention, Risk Assessment, Therapeutic Documentation, Case Management, Trauma-informed Care
Dover, Delaware, United States · Hybrid
$65k–$98k/yr
Under the supervision of the Crisis Program Manager, the MRSS Crisis Supervisor plans, directs and coordinates activities of MRSS (Crisis Intervention/Prevention) to ensure that clinically appropriate goals and procedure…
Skills: Crisis Intervention, Clinical Supervision, Risk Assessment, Case Management, Trauma-informed Care
Dover, Delaware, United States · Hybrid
$41k–$61k/yr
Sign-On Bonus: $5000 ( Paid 1/2 within 90 days and rest of will be after 6 months. Retention Bonus: $1250 Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Crisis Clinician will provide rapi…
Skills: Risk Assessment, Crisis Intervention, Trauma-Informed Care, Case Management, Clinical Documentation
Dover, Delaware, United States · Hybrid
$18/hr–$100/hr
Retention Bonus: $625 Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Crisis Clinician will provide rapid response screening and assessment and counseling intervention services to youth an…
Skills: Risk Assessment, Crisis Intervention, Case Management, Trauma-Informed Care, Clinical Documentation
Lewes, Delaware, United States · On-site
Summary/objective Under the supervision of the Lead Crisis Bed Shift Supervisor, the Mental Health Technician is responsible for providing a variety of direct client care duties and unit support functions to children and…
Skills: Crisis Intervention, Risk Assessment, Trauma-Informed Care, De-escalation, Case Management
Lewes, Delaware, United States · On-site
Summary/objective Under the supervision of the Lead Crisis Bed Shift Supervisor, the Crisis Bed Shift Supervisor is responsible for providing oversight of the Crisis Bed Program service space during their assigned shift.…
Skills: Crisis Intervention, Risk Assessment, Clinical Supervision, Case Management, Trauma-Informed Care
Dover, Delaware, United States · Hybrid
$39k–$53k/yr
Sign-On Bonus: $4000 ( Paid 1/2 within 90 days and rest of will be after 6 month). Retention Bonus: $1000 Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist p…
Skills: Crisis Management, Case Management, Client Engagement, Resource Coordination, Trauma-Informed Care
Dover, Delaware, United States · Hybrid
$18/hr–$50/hr
Summary/Objective Under the supervision of the Crisis Coordinator, the CARES Clinician will provide screening and assessment and intensive therapeutic intervention services to youth and families experiencing high intensi…
Skills: Crisis Intervention, Trauma-Informed Care, Risk Management, Clinical Assessment, Case Management
Dover, Delaware, United States · Hybrid
$18/hr–$50/hr
Summary/objective The Intensive Community Services Clinician is responsible for providing clinical behavioral health services in the community to DGS Clients. Therapists in this program will provide mental and behavioral…
Skills: Psychotherapeutic Services, Crisis Intervention, Diagnostic Assessment, Treatment Planning, Clinical Documentation
Dover, Delaware, United States · Hybrid
$18/hr–$40/hr
Summary/objective The Intensive Community Services TSF Clinician is responsible for providing clinical behavioral health services in the community to DGS Clients. Therapists in this program will provide mental and behavi…
Skills: Behavioral Interventions, Clinical Judgment, Crisis Intervention, Practice Management, Psychoeducation
Lewes, Delaware, United States • On-site
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The clinician will manage crisis calls for youth and families, providing triage and dispatching appropriate services. They will also perform daily case management, maintain accurate documentation, and support programmatic quality assurance measures.
Candidates must hold a bachelor's degree in a human services field. At least one year of experience in the mental health field or call center/emergency services is preferred.
Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.
Crisis Dispatcher
Case Management
Data Entry
General Responsibilities
Work environment: Call center, Office-based, Lewes, Delaware
Travel required: None
About Delaware Guidance Services
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by TJC
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients’ siblings, caregivers, classmates, and peers.
Population served by DGS is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth
Why Work at Delaware Guidance Services?
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:
Building Resilient Families
Delaware Guidance Services for Children & Youth, Inc. (DGS) has been serving Delaware’s families since 1953 and is the largest not-for-profit provider of behavioral health services for children and youth in the state. We serve approximately 10,000 children and their families annually with a continuum of mental health programs offered through clinics in Wilmington, Newark, Dover, Lewes and Seaford. Accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), we are also a member of Delaware’s Division of Child Mental Health Services system. DGS mission is to “provide quality therapeutic services to children, youth, and their families to increase their social, emotional, and behavioral wellness” and its vision for Delaware is “resilient families nurturing children’s well-being.” DGS accomplishes its mission using a strength and family-based approach that seeks to understand and address the effects of trauma by building resiliency and intervening at the individual, the family and the community level. DGS delivers services in the setting that best meets each client’s needs including in the office, home, school or other community setting. DGS is the largest provider of outpatient behavioral health services to children and their families in the State of Delaware. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) since 1976, DGS serves over 10,000 Delaware children through over 100,000 visits each year. The families we serve come from diverse backgrounds (38% African-American, 57% Caucasian, and 5% Hispanic), over 80% receive Medicaid and approximately 90% have household incomes under $30,000.
Offices: 1200 N. French Street, Community Education Bldg 7th Floor, Wilmington, Delaware 19801, US · 261 Chapman Rd, Suite 102, Newark, Delaware 19702, US · 103 Mont Blanc Blvd, Dover, Delaware 19904, US · 31168 Learning Ln, Lewes, Delaware 19958, US · 900 Health Services Dr, Seaford, Delaware 19973, US
Building Resilient Families
Delaware Guidance Services for Children & Youth, Inc. (DGS) has been serving Delaware’s families since 1953 and is the largest not-for-profit provider of behavioral health services for children and youth in the state. We serve approximately 10,000 children and their families annually with a continuum of mental health programs offered through clinics in Wilmington, Newark, Dover, Lewes and Seaford. Accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), we are also a member of Delaware’s Division of Child Mental Health Services system. DGS mission is to “provide quality therapeutic services to children, youth, and their families to increase their social, emotional, and behavioral wellness” and its vision for Delaware is “resilient families nurturing children’s well-being.” DGS accomplishes its mission using a strength and family-based approach that seeks to understand and address the effects of trauma by building resiliency and intervening at the individual, the family and the community level. DGS delivers services in the setting that best meets each client’s needs including in the office, home, school or other community setting. DGS is the largest provider of outpatient behavioral health services to children and their families in the State of Delaware. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) since 1976, DGS serves over 10,000 Delaware children through over 100,000 visits each year. The families we serve come from diverse backgrounds (38% African-American, 57% Caucasian, and 5% Hispanic), over 80% receive Medicaid and approximately 90% have household incomes under $30,000.
Offices: 1200 N. French Street, Community Education Bldg 7th Floor, Wilmington, Delaware 19801, US · 261 Chapman Rd, Suite 102, Newark, Delaware 19702, US · 103 Mont Blanc Blvd, Dover, Delaware 19904, US · 31168 Learning Ln, Lewes, Delaware 19958, US · 900 Health Services Dr, Seaford, Delaware 19973, US
