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Jobs at Cummins Arabia (Now Hiring) — 2 open

Cummins Arabia logoCummins Arabia

SERVICE TECHNICIAN

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Senior

Job Summary: A customer-facing and focused technical specialist is fully proficient to an advanced level in Power Generation systems at a customer site. They perform advanced diagnostics, complex problem solving, trouble…

Skills: Power Generation Systems, Advanced Diagnostics, Electrical Troubleshooting, Cummins Control Systems, Commissioning

Cummins Arabia logoCummins Arabia

Service Supervisor

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Senior

Supervises employees who install, service, and repair equipment and machinery. Key Requirements: 5+ years of experience in the fieldMechanical Engineering background with the knowledge of ElectronicsMarine experience is …

Skills: Team Management, Customer Service, Mechanical Engineering, Electronics, Cummins Product Knowledge

Cummins Arabia logo

SERVICE TECHNICIAN

Cummins Arabia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates • On-site

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Senior

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  • Full-time
  • professional certificate
  • Posted 5d ago
  • Apply by Jul 7
  • ~40 hrs/week

Responsibilities

Perform advanced diagnostics, complex repairs, and preventative maintenance on power generation systems at customer sites. Provide technical leadership by coaching less experienced technicians and maintaining strong customer relations.

Requirements

Requires over 5 years of experience as a Service Technician with strong electrical knowledge of gensets, AVR, and ATS. Proficiency in Cummins control systems (PCC, Insite, Inpower) and experience in commissioning and site testing are essential.

Full job description

Job Summary: A customer-facing and focused technical specialist is fully proficient to an advanced level in Power
Generation systems at a customer site. They perform advanced diagnostics, complex problem
solving, troubleshooting, complex repairs, rebuilds, and preventative maintenance on all
components of power generation systems. They adhere to established procedures and guidelines to
Enhance service workshop knowledge and skills.

Key Requirements:

  • 5+ years of experience as Service Technician
  • Strong Electrical knowledge, specially gensets, balance of plant, Power Generation, AVR, ATS etc
  • Cummins Control Systems knowledge such as PCC , Insite and Inpower, C-command (DMC is a plus)
  • Other control Systems such as DEEPSEA, DEIF, COMAP, MODBUS is a plus
  • Customer Field service experience , team player, positive attitude
  • Commissioning, site testing, Loadbank experience 

 Key Responsibilities:

  • Establishes and continually develops productive customer relations, ensuring prompt and efficient
    attention to customer needs.
  • Escalates key customer or market information to Supervisor.
  • Applies documented procedures and policies to complete diagnostics, complex repairs, and
    assembly and disassembly of power generation units, including identifying and preparing required
    parts, tools, and support equipment for uptime and diagnosis of downtime failure.
  • Identifies technical issues and takes preventive actions.
  • Identifies opportunities for work process improvements.
    Escalates unresolved issues to product specialists, DFSE, or supervisor.
  • Independently provides training or introductions on product promotion to meet field customers'
    needs.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, and
    quality documents, via handwritten forms or business system input screens.
    Identifies additional sales and service opportunities with customers.
  • Communicates effectively with the assigned team and with all support teams.
  • Ensures adherence to adjustments on work location, job responsibilities, etc., according to the
    requirements of business development and industry regulatory requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
    Adheres to all relevant Health, Safety & Environmental and Quality training policies, procedures, and
    legislation and reports any issues/incidents to their supervisor.
  • Coaches less experienced technicians, transferring knowledge and experience, and provides work
    direction.
  • Provide training or introduction on product promotion, usage, and maintenance to field customers.
    Assists supervisor / service manager in organizing and coordinating headcount and overtime needs
    to meet delivery schedules.
  • Assists management in creating and maintaining a team focused on continuous improvement.
    Leads, delivers, and contributes to Toolbox Talks.
    Completes training in line with job skill level and business requirements.
  • Supports Service Manager to enhance the team's overall service capability by regularly consolidating
    and internally sharing complex technical issue cases.
  • Service Documentation - Creates and verifies customer, equipment and technical information;
    captures specific data using required service tools; follows procedures and documents required
    information in the service management system in order to have an accurate record of the work
    done.
  • Technical Escalation - Obtains product technical issue information and utilizes available resources
    including data management tools; elevates issues to a higher level of expertise, balancing
    timeliness of customer response with investigation efforts; captures all troubleshooting steps in the
    appropriate database in order to ensure seamless transitions and accurate response to ticket
    resolution in a timely manner.
  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan;
    troubleshoots issue following guided work flows, procedures, specialized equipment such as
    mechanical and electronic service tools, and diagnoses computer software to isolate failed
    components to enable a successful repair; validates repair by duplicating complaint to ensure it has
    been resolved; documents results of troubleshooting in business systems to communicate what has
    been done for payment and historical tracking.
  • Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working
    with low and/or high voltage by complying with all safe work procedures including Personal
    Protective Equipment to create a safe work environment; applies basic electrical theories and
    electronics components knowledge using appropriate tools and procedures to diagnose and repair
    products safely and efficiently.
  • Communicates effectively - Developing and delivering multi-mode communications that convey a
    clear understanding of the unique needs of different audiences.
    Customer focus - Building strong customer relationships and delivering customer-centric solutions.
    Develops talent - Developing people to meet both their career goals and the organization’s goals.
  • Self-development - Actively seeking new ways to grow and be challenged using both formal and
    informal development channels.
    Electronic Service Tool Application - Identifies the suite of available hardware and software tools
    required for a service event; utilizes the appropriate electronic tool set to maintain the product or
    diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to
    determine next steps for service resolution.
  • Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following
    guidelines, using required tools within standard repair time to ensure a quality repair; disassembles
    and assembles engines or power generators following guidelines, using required tools to ensure a
    clean and organized environment; inspects and replaces parts and components following re-use
    guidelines to minimize customers cost of ownership; performs progressive damage check following
    guidelines to restore to pre-failure condition.
    Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry
    standards by complying with all safe work procedures including Personal Protective Equipment to
    create a safe work environment; interprets and analyzes Power Generation system operation and
    integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying
    tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements
    to efficiently and correctly diagnose and repair.
  • Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by
    identifying, reporting and participating in actions to improve health and safety in order to build an
    interdependent culture and contribute to an injury-free workplace.
  • Engine Systems Interactions - Interprets and analyzes the interactions of internal and external
    electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline,
    aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original
    Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
    Manages complexity - Making sense of complex, high quantity, and sometimes contradictory
    information to effectively solve problems.
  • Values differences - Recognizing the value that different perspectives and cultures bring to an
    organization.

Related keywords

Power GenerationGensetsAVRATSPCCInsiteInpowerC-commandDeepseaDeifComapModbusLoadbankSwitch GearUPSElectrical Theory

About Cummins Arabia

LinkedInVisit site

For a World that's Always On

Industry
Machinery Manufacturing
Company size
201-500 employees
Headquarters
Al-Dammam
LinkedIn followers
77,364

Cummins Inc., a global power leader, is a corporation of complementary business segments that design, manufacture, distribute and service a broad portfolio of power solutions. Cummins Arabia, part of Cummins Inc., combines distribution business in United Arab Emirates, Kingdom of Saudi Arabia and Kuwait. Equipped with a full portfolio of state of the art technologies, Cummins Arabia can provide a solution to every unique customer need from engines to generator sets to parts and services.. شركة "كمينز" المدمجة، مزوِّد عالمي لحلول الطاقة مكوّنة من قطاعات تجارية متكاملة تتخصّص في تصميم وصناعة وتوزيع وتوفير مجموعة واسعة من حلول الطاقة. "كمينز أريبيا" هي جزء من شركة "كمينز" المدمجة، تعمل في توزيع خدمات الطاقة في دولة الإمارات العربيةالمتحدة، والمملكة العربية السعودية، والكويت. تتميّز "كمينز أريبيا" باستخدامها لأحدث التقنيات وأكثرها تقدماً لتوفر حلولاً مناسبة تُلبّي حاجات جميع عملائها.

Offices: Al-Dammam, SA

View all jobs at Cummins Arabia

About Cummins Arabia

LinkedInVisit site

For a World that's Always On

Industry
Machinery Manufacturing
Company size
201-500 employees
Headquarters
Al-Dammam
LinkedIn followers
77,364

Cummins Inc., a global power leader, is a corporation of complementary business segments that design, manufacture, distribute and service a broad portfolio of power solutions. Cummins Arabia, part of Cummins Inc., combines distribution business in United Arab Emirates, Kingdom of Saudi Arabia and Kuwait. Equipped with a full portfolio of state of the art technologies, Cummins Arabia can provide a solution to every unique customer need from engines to generator sets to parts and services.. شركة "كمينز" المدمجة، مزوِّد عالمي لحلول الطاقة مكوّنة من قطاعات تجارية متكاملة تتخصّص في تصميم وصناعة وتوزيع وتوفير مجموعة واسعة من حلول الطاقة. "كمينز أريبيا" هي جزء من شركة "كمينز" المدمجة، تعمل في توزيع خدمات الطاقة في دولة الإمارات العربيةالمتحدة، والمملكة العربية السعودية، والكويت. تتميّز "كمينز أريبيا" باستخدامها لأحدث التقنيات وأكثرها تقدماً لتوفر حلولاً مناسبة تُلبّي حاجات جميع عملائها.

Offices: Al-Dammam, SA

View all jobs at Cummins Arabia

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