North Charleston, South Carolina, United States · On-site
Entry level
Job Summary The Express Service Representative (ESR) is the primary contact between the Service Department and Express Service customers. Primary goals are to provide outstanding customer service while maximizing the sal…
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Full-time
high school
Posted 6d ago
~40 hrs/week
Responsibilities
The Express Service Representative acts as the primary contact between the service department and customers to sell express services and parts. They are responsible for conducting vehicle walk-arounds, presenting inspection results, and ensuring accurate repair order documentation.
Requirements
Candidates must have a high school diploma or equivalent and a valid driver's license. Prior retail or automotive service sales experience is preferred along with strong communication and organizational skills.
Full job description
Job Summary
The Express Service Representative (ESR) is the primary contact between the Service Department and Express Service customers. Primary goals are to provide outstanding customer service while maximizing the sales of express services and related parts.
Reports to
The Express Service Representative generally reports directly to the Service Manager.
Duties
Sell Express services and related parts to customers
Identify customer requests and qualify vehicle for Express Service
Conduct a limited vehicle walk-around
Present multi-point inspection results to customers
Recommend needed express services and related parts
Conduct a detailed active delivery of each vehicle
Provide outstanding customer service in accordance with dealership policies
Maintain current knowledge of Subaru vehicle service requirements, operations, warranties and campaigns, and Technical Service Bulletins
Maintain current knowledge of state and local laws and regulations related to automotive service and repair, including lemon laws
Write complete, accurate repair orders in accordance with dealership policies
Skills & Knowledge
Excellent communication and customer relations skills
Strong customer service focus
Exceptional organizational and multi-tasking ability
Valid driver’s license
Education
High school diploma or equivalent required.
Experience
Prior retail or automotive service sales experience preferred.
Related keywords
Express Service RepresentativeCustomer ServiceAutomotive ServiceSalesVehicle Walk-aroundMulti-point InspectionRepair OrdersSubaruDealershipRetailTechnical Service BulletinsWarrantyLemon Laws
Here at Crews Chevrolet, we've been taking care of Low Country car buyers for over 20 years. Our local Ownership and Management Team has led the East Coast in General Motors' Saturn Division for total sales and customer service for seven years, pleasing new Chevy and used car customers from Charleston, Goose Creek, Summerville, Mt. Pleasant and abroad. Winners of the "GM Dealer of the Year" award twice, Saturn's "Summit" award and numerous other accolades, we know that our success is solely dependent upon taking care of our customers. Our sales, service and parts departments set us apart from the competition. Factory-trained and fully prepared to take care of you and your vehicle, you'll find us working hard to put a smile on your face.
Offices: 8199 Rivers Ave, Charleston, South Carolina 29406, US
Here at Crews Chevrolet, we've been taking care of Low Country car buyers for over 20 years. Our local Ownership and Management Team has led the East Coast in General Motors' Saturn Division for total sales and customer service for seven years, pleasing new Chevy and used car customers from Charleston, Goose Creek, Summerville, Mt. Pleasant and abroad. Winners of the "GM Dealer of the Year" award twice, Saturn's "Summit" award and numerous other accolades, we know that our success is solely dependent upon taking care of our customers. Our sales, service and parts departments set us apart from the competition. Factory-trained and fully prepared to take care of you and your vehicle, you'll find us working hard to put a smile on your face.
Offices: 8199 Rivers Ave, Charleston, South Carolina 29406, US