Greensboro, North Carolina, United States · On-site
About the role Are you a passionate problem-solver who loves helping people get the most out of technology? Core Education at Greensboro College is looking for a talented Technology Support Specialist to join our campus …
Skills: Hardware Troubleshooting, Software Troubleshooting, Windows OS, macOS, Active Directory
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Serve as the primary technical resource for faculty, staff, and students by resolving hardware and software issues via a ticketing system. Maintain campus technology infrastructure, including labs and classrooms, while providing user training and documentation.
Requires an associate's degree in a technical field or equivalent experience, along with prior help desk or IT support experience. Candidates must be proficient in Windows operating systems and capable of troubleshooting both hardware and software.
About the role
Are you a passionate problem-solver who loves helping people get the most out of technology? Core Education at Greensboro College is looking for a talented Technology Support Specialist to join our campus IT team. In this highly visible, people-first role, you will be the go-to resource for faculty, staff, and students — keeping classrooms humming, labs running, and the entire campus community empowered to do their best work.
This is a fantastic opportunity for someone early in their IT career who wants to build deep skills in a mission-driven environment and make a real difference in the lives of students and educators every day.
What you'll do
Qualifications
Required:
Preferred (bonus points, but not a dealbreaker):
Technical Skills We Value
• Proficiency with Windows and macOS operating systems
• Working knowledge of Active Directory and group policy administration
• Basic networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi
• Experience with help desk ticketing systems (SolarWinds or similar)
• Hardware troubleshooting and repair for desktops, laptops, printers, and peripherals
• Understanding of IT security best practices and user access management
Work Environment
This is a fully on-campus position at Greensboro College. You'll split your time between desk-based ticket work and field support across campus — offices, classrooms, computer labs, and occasionally server rooms. Standard business hours apply, with occasional evenings or weekends to support special events. The role requires the ability to lift equipment up to 50 lbs and navigate a variety of campus environments.
Inspiring Teacher Effectiveness
Core Education, LLC is an educational consulting firm providing educational solutions for improving teacher effectiveness through an integrated systems approach. We specialize in * Standards Development and Alignment * Teacher Professional Development Design * Teacher Preparation Program and Course Design * Mentoring and Induction Program Development * Grant-writing * Teacher Evaluation System Design * Research * Evaluation * Policy Analysis Sign up for our monthly newsletter here: http://eepurl.com/lcVM5 Follow us on Twitter: @CoreEducation1
Offices: 7411 Spout Hill Rd, Sykesville, MD 21784, US
Inspiring Teacher Effectiveness
Core Education, LLC is an educational consulting firm providing educational solutions for improving teacher effectiveness through an integrated systems approach. We specialize in * Standards Development and Alignment * Teacher Professional Development Design * Teacher Preparation Program and Course Design * Mentoring and Induction Program Development * Grant-writing * Teacher Evaluation System Design * Research * Evaluation * Policy Analysis Sign up for our monthly newsletter here: http://eepurl.com/lcVM5 Follow us on Twitter: @CoreEducation1
Offices: 7411 Spout Hill Rd, Sykesville, MD 21784, US
