Jobs at Clearwater Marine Aquarium (Now Hiring) — 5 open

POSITION DESCRIPTION 

POSITION TITLE: Guest Engagement Team Lead

REPORTS TO: Manager of Guest Experience/Supervisor of Guest Engagement

SUPERVISES: Guest Engagement Staff/Volunteers/Interns 

EXEMPT OR NON-EXEMPT: (Non-Exempt)

PERCENTAGE OF FULL TIME EMPLOYMENT: Full-time 

PERMANENT/SEASONAL/TEMPORARY: Permanent

LOCATION: ON-SITE, REMOTE, OR HYBRID: On-Site 

PRIMARY RESPONSIBILITY: 

The Guest Engagement Team Lead supports the daily operations of the Guest Engagement team to ensure all visitors enjoy a welcoming, educational, and mission-driven experience. This position provides hands-on leadership by guiding staff, assisting with training, and ensuring service standards are consistently met. The Team Lead serves as a role model in guest interaction, helping to create memorable connections between guests, animals, and the aquarium’s mission of conservation and education. The Guest Engagement Team Lead will act as backup to the Manager/Supervisor for team support and oversight of day to day operations.

ESSENTIAL JOB FUNCTIONS: 

EDUCATION/EXPERIENCE REQUIREMENTS:

• College Degree preferred, but experience in the attraction industry will also be considered
• Bilingual preferred
• Previous customer service/hospitality experience is required
• Previous management experience is preferred
• Excellent interpersonal skills required
• Great with spontaneous crowd-interaction
• Public speaking experience required
• Over the top FUN personality
• Strong verbal communication skills
• Acting/performance experience a plus

PHYSICAL REQUIREMENTS: 

Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required. 

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). 

A statement of “permanent” position is not a guarantee of employment. It simply means the role has no set end date. In Florida, employment is "at-will" by default, meaning either party can terminate the relationship at any time for any legal reason and as such continued employment remains on an “at-will” basis.

Clearwater Marine Aquarium is an equal opportunity employer, and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Clearwater Marine Aquarium participates in E-Verify, please view the Notice of E-Verify Participation and the Notice of Right to Work.