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Front Desk Admin / Intake Specialist

Wilmington, North Carolina, United States · On-site

Mid level

Description Front Desk Admin / Intake Specialist Status: W-2 Part-Time Employee, Hourly, Non-Exempt Compensation: $20.00/hr, paid biweekly Hours: 20-25 hours per week during Monday-Friday 9a-5p; Occasional or work outsid…

Skills: Customer Service, Scheduling, HIPAA Compliance, Microsoft Office Suite, Google Suite

Clarity Counseling Center logo

Front Desk Admin / Intake Specialist

Clarity Counseling Center

Wilmington, North Carolina, United States • On-site

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Mid level

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  • Part-time
  • associate degree
  • Posted 17d ago
  • ~25 hrs/week

Responsibilities

Manage client inquiries, intake, and scheduling to ensure appropriate clinician matching and KPI achievement. Provide general administrative support, maintain lead databases, and ensure strict adherence to HIPAA confidentiality guidelines.

Requirements

Requires a minimum of 2 years of experience in behavioral health or healthcare, preferably within a group practice environment. An associate's degree is preferred along with proficiency in EHR systems and CPT codes.

Full job description

Description

Front Desk Admin / Intake Specialist

Status: W-2 Part-Time Employee, Hourly, Non-Exempt
Compensation: $20.00/hr, paid biweekly

Hours: 20-25 hours per week during Monday-Friday 9a-5p; Occasional or work outside of these hours may be requested and will be paid time.

Location: This is an onsite position at our Wilmington, NC office

Front Desk Admin / Intake Specialist Responsibilities:

  • Fielding inquiries from potential clients, answering questions about services, converting client inquiries to appointments appropriate to center KPIs; determining the appropriate client-clinician match, and scheduling appointments
  • Ability to listen closely, communicate clearly, and think critically
  • Support and interact with clients effectively and promptly, answering phone and other outreach from clients within 24 hours.
  • Maintain and update a database of leads and follow up with individuals who have expressed interest in counseling services.
  • Handle registrations, communications, and materials preparation for various services including individual sessions, and occasionally couples’ sessions or special events
  • Support onboarding of new clinicians to the practice according to the practice procedures, create and update procedures (SOPs) as applicable.
  • Additional responsibilities include providing back-up for general office duties, including answering non-client phone calls, supporting other non-client scheduling, uploading paperwork, and other miscellaneous tasks
  • Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
  • Proficient with Microsoft Office Suite and Google Suite or similar software.
  • If remote, must be online and working during dedicated work hours.
  • Other duties as assigned

Requirements

 Front Desk Admin / Intake Specialist  Requirements:

  • Associate’s Degree preferred
  • Minimum of 2 years with relevant experience in Behavioral Health or Healthcare highly preferred
  • Prior operations as well as group practice environment experience
  • If remote, must have a dedicated workspace free from any distractions during expected work hours.

Expected Skills:

  • Confidentiality and a strong work ethic
  • Outstanding customer service point-of-view
  • Strong organizational skills and attention to detail
  • Emotional maturity, natural collaboration
  • Positive attitude and sense of humor
  • Enhanced problem-solving skills and initiative in addressing administrative challenges.
  • Growth-minded
  • Excellent verbal and written communication skills
  • Experience with CPT codes and EHR systems
  • Experience with accounts receivable

Physical Requirements:

  • Manual dexterity to operate office equipment
  • May require long periods of sitting and standing
  • Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person

About Clarity Counseling Center

Clarity Counseling Center is a semiprivate practice with a huge culture focus, fostering an environment where play and connection are as important as the data and results we deliver. We lead with gratitude and appreciation and know you can do it alone, and exist so you don't have to.

Clarity Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Clarity Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Clarity Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [email protected].

Related keywords

Behavioral HealthHealthcareHIPAACPT CodesEHR SystemsClient IntakeAdministrative SupportMicrosoft OfficeGoogle SuiteAccounts ReceivableSOPsPatient SchedulingConfidentialityMedical Administration

About Clarity Counseling Center

LinkedInVisit site

Modern evidence-based therapy

Industry
Mental Health Care
Company size
11-50 employees
Founded
2015
Headquarters
Wilmington, North Carolina
LinkedIn followers
188

What makes Us Different? We are obsessed with client-therapist matchmaking and finding the best fit for our clients! We have over 13 therapists with different specialties and our customized modern evidenced-based therapeutic approach is the fastest growing in Wilmington! Our therapists are proud members of the Wilmington, NC community. We started a Wilmington therapy practice because we love Wilmington, the people, and the families and we’d like to make it a little better with you. People come to Clarity Counseling Center for a variety of reasons. Anything from adulting to anxiety, parenting to postpartum, disconnection to depression. Our therapists treat lots of different issues. We help people to set goals and trade out old patterns for peace, joy, and fulfillment.

Offices: 1437 Military Cutoff Rd, Ste 200, Wilmington, North Carolina 28403, US

Couples TherapyAnxiety TherapyTherapy for MillennialsTherapy for MomsTherapy for ProfessionalsDepressionTherapy for College StudentsTrauma Grief and LossTherapy for Creatives
View all jobs at Clarity Counseling Center

About Clarity Counseling Center

LinkedInVisit site

Modern evidence-based therapy

Industry
Mental Health Care
Company size
11-50 employees
Founded
2015
Headquarters
Wilmington, North Carolina
LinkedIn followers
188

What makes Us Different? We are obsessed with client-therapist matchmaking and finding the best fit for our clients! We have over 13 therapists with different specialties and our customized modern evidenced-based therapeutic approach is the fastest growing in Wilmington! Our therapists are proud members of the Wilmington, NC community. We started a Wilmington therapy practice because we love Wilmington, the people, and the families and we’d like to make it a little better with you. People come to Clarity Counseling Center for a variety of reasons. Anything from adulting to anxiety, parenting to postpartum, disconnection to depression. Our therapists treat lots of different issues. We help people to set goals and trade out old patterns for peace, joy, and fulfillment.

Offices: 1437 Military Cutoff Rd, Ste 200, Wilmington, North Carolina 28403, US

Couples TherapyAnxiety TherapyTherapy for MillennialsTherapy for MomsTherapy for ProfessionalsDepressionTherapy for College StudentsTrauma Grief and LossTherapy for Creatives
View all jobs at Clarity Counseling Center

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