Jobs at Christensen, Inc. (Now Hiring) — 8 open

Job DetailsJob Location: Salt Lake City Office - Salt Lake City, UT 84111Salary Range: $75,000.00 - $90,000.00 SalarySCOPE:

The Division Credit & Collections Manager (Process and Responsibility Manager, NOT people) will be responsible for a the collections for a division of the Christensen Company. This position is responsible for collections of outstanding accounts receivable dollars from the client base and all other aspects of collections, reducing accounts receivable delinquency. This position reports to the Corporate Credit & Collections Manager. The Credit & Collections Manager will collaborate closely with the following teams: Sales, Accounting, Finance, and Operations.

SIGNIFICANT ACTIVITIES & DELIVERABLES

Utilizes computerized accounting software programs (DM2, Salesforce, Sharepoint, Excel, Word) to perform duties and responsibilities
Processes customer credit cards when the customer calls in to make payments over the phone
Oversees customer accounts for details on non-payments, delayed payments, accounts receivable write-offs.
Investigates and resolves customer queries
Researches and resolve payment discrepancies
Communicates with customers via phone, email, and mail
Organizes and maintains up to date financial records
Operates office equipment including personal computer, copies, fax machines and phones
Monitor customers on hold or over their credit limit and release orders for these customers as necessary
Complete credit reference requests
Verify and sign lien releases
Setup new accounts or modify/close existing accounts as necessary
Submit credit apps or W-9 forms to customers as necessary
Send out invoices to customers that have requested them
Submit customers to NACM for collections as necessary and write off balances deemed uncollectible
Update and submit weekly aging and problem customer report to Accounting and Credit Managers
Full monthly reporting and status updates on the open AR
Track, document, and report on metrics and KPI’s for all areas of responsibility
Meet target metrics on a monthly basis
Read, understand, and interpret financial statements to make credit decisions
Calculate, understand, and use relevant financial ratios to make credit decisions
Process new credit applications ensuring the process is followed, and submit for credit review
Credit line increases for existing customers
Pull credit agency reports through Experian/D&B reports for new and existing Fleetcard customers and understand how to read and interpret the reports for credit decisioning
Analyze credit reports for determination of credit terms and line extension
Handle all NSF EFTs by shutting off customers cards, and contacting the customer for payment
Keep track of payment plans with customers
Submit customer accounts to collection agency when necessary
Writing SOPs for job duties when necessary and help in improving current processes
Be able to travel approximately 25% as needed
Other duties as assigned

LEADERSHIP & TEAM REACH

Understand and live our Core Values
Work as a part of the Commercial team, ensuring internal and external customer needs are handled at all times with an emphasis in customer service
Remain open to restructuring as the demands of the business unit and company change

SKILLS & QUALIFICATIONS

Bachelors degree in Accounting, Business, or related field discipline
4+ years credit and collection experience preferred
Excellent computer skills. Must have excellent Excel skills and willing to increase proficiency.
Excellent communication skills both verbal and written.
Customer service oriented
Experience with NACM and/or NACM certification helpful but not required
Basic understanding of credit risk and cash flow
Ability to make independent credit decisions with limited supervision
Ability to make recommendations and interact with all levels of management and customers
Build professional relationships with business partners, customers, and all levels of management
Ability to establish priorities, work independently, and achieve objectives
Strong data, system, and computer skills with proficiency in Microsoft Office specifically Excel
Effective verbal and written communication skills
Excellent customer service/relations skills
Proven multi-tasking skills and ability to work well in a team environment
Bilingual-Preferred Spanish speaking abilities
Highly organized with outstanding written and verbal communication skills
Able to multi-task in a fast-paced environment while adhering to strict deadlines

PHYSICAL & MENTAL DEMANDS

Operates in a professional office environment.
Regularly required to stand, walk, sit for long periods of times, talk, and hear.
Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

COMPANY OFFERED BENEFITS

As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

Health Insurance Benefits

Medical, Dental, Vision, plus Ancillary Plans.
Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
Company provided long term disability and up to $50,000 of life insurance.

401(k) plan with a generous company contribution.
Paid time off in addition to 7 company paid holidays.
Parental Leave Program.
Employee Assistance Program.
Employee Recognition Program.
Employee Referral Bonus Program.

Qualifications