Description
Center Art LLC, managed by the Space Needle LLC, is partnering with Chihuly Studio to operate the Chihuly Garden and Glass Exhibition on the Seattle Center grounds next to the Space Needle.
GENERAL POSITION SUMMARY:
The Custodial Supervisor supports Center Art’s mission, vision and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, personalization, accountability and ownership.
The Custodial Supervisor is responsible for maintaining a clean, safe, and welcoming environment across all operational spaces, including two Seattle Center campus attractions and HUB administrative offices. This role supervises custodial functions while ensuring all guest-facing, team-facing, and back-of-house areas meet the highest standards of presentation, safety, and care. The position requires adaptability within a Flex Service model and a strong commitment to both guest and team member experiences.
PRIMARY FUNCTIONS:
- Support and instill a genuine desire to create a clean, safe, and positive environment for all guests and team members.
- Promote safety and security while maintaining a welcoming and professional atmosphere.
- Supervise and support custodial team members in daily operations, ensuring all responsibilities are executed efficiently and to standard.
- Ensure all areas of the operation remain at peak levels of cleanliness, sanitation, and presentation while protecting the brand and artwork.
- Oversee and perform custodial duties including restroom sanitation, trash removal, dusting, floor care (vacuuming, mopping, buffing, polishing), window cleaning, and supply stocking.
- Execute theater and high-volume cleaning tasks such as preshow preparation, show-turn cleaning, and operational resets.
- Maintain cleanliness in guest areas including lobbies, retail spaces, food and beverage locations, and plaza dining areas.
- Ensure consistent execution of daily, weekly, and monthly cleaning routines and opening/closing procedures.
- Maintain accountability with team members to ensure proper use of custodial equipment, adherence to procedures, and completion of assigned duties.
- Act as a safety leader by identifying and addressing hazards (“see something, say something”).
- Ensure compliance with sanitation standards, SDS requirements, and chemical handling procedures.
- Maintain clean and organized custodial closets, equipment rooms, and storage areas using 5S practices.
- Monitor and maintain exterior grounds, pathways, and garden areas to ensure they are clean and debris-free.
- Report maintenance issues, safety concerns, pest activity, and any risks to artwork or facilities.
- Assist in training, coaching, and development of custodial team members.
- Communicate effectively with managers, supervisors, team members, and cross-functional departments.
- Flex across multiple campus locations and adapt to changing operational needs.
- Maintain knowledge of all operational procedures, policies, and facility information.
- Participate in leadership meetings and contribute to continuous improvement efforts.
- Respond to guest inquiries and provide information about the exhibition and surrounding area.
- Any other responsibilities as defined by management.
OTHER RESPONSIBILITIES:
- Understand Fire/Life/Safety procedures and emergency response protocols.
- Reassure and guide guests and team members in the event of an emergency.
- Maintain the highest level of professional appearance and demeanor at all times.
- Support health, safety, and wellness initiatives.
- Ensure hydration stations and high-touch areas are properly sanitized and maintained.
- Participate in sustainability efforts by reducing waste and conserving resources.
- Support community outreach opportunities when applicable.
- Maintain flexibility to work varied shifts, including nights and weekends, based on business needs.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- Knowledge of custodial operations, equipment, and cleaning procedures required.
- Previous supervisory or leadership experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, and overnight shifts.
- Strong commitment to safety, cleanliness, and guest experience.
- Ability to lead, coach, and develop a diverse team.
- Strong communication and organizational skills.
- Ability to work in a fast-paced, high-volume environment.
- Ability to lift up to 50 pounds.
- Ability to stand, walk, bend, squat, kneel, and work for extended periods of time.
- Ability to work on ladders and elevated surfaces.
- Ability to see near and far and adjust focus as needed.
- Comfortable working in both indoor and outdoor environments with varying conditions.
- Team-oriented mindset with strong initiative and problem-solving skills.
- Proficient in English (reading, writing, and speaking).
- High School Diploma or equivalent preferred.
Full Time, Hourly Position
Hourly Rate: $26.63 - $26.63 / hour
Benefits include:
- Medical, Dental, Vision, Life, Long Term Disability
- 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
- Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
- Paid Holidays (7 per year)
- Paid sick leave
- Vacation pay (3 weeks accrual after one year of service)
- Tuition reimbursement of 50%, up to $2500 / year
- New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
- 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards admission ticket purchases)
- 4 friends and family admission tickets per year.
- Charitable Contributions / Matching Gift, up to $500 year
- Supervisor $165 / month towards orca card or parking
At Chihuly Garden and Glass, we believe in building a vibrant community by connecting people to art in meaningful ways. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.
