Chicago, Illinois, United States · On-site
SALARY $39.07 POSITION SUMMARY Ensures that appropriate communication with internal and external customers is maintained. Supports electronic communications efforts, assuring updates and status changes are provided in a …
Skills: Written Communication, Verbal Communication, Interpersonal Skills, Time Management, Microsoft Suite
Chicago, Illinois, United States • On-site
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Coordinates internal and external communications by disseminating service alerts and restoration updates via electronic tools and public address systems. Maintains logs and databases while ensuring timely and accurate information flow during emergency service conditions.
Requires an associate degree plus experience in communications or operations, or an equivalent combination of both. Candidates must possess strong communication skills and the ability to work in high-pressure environments with irregular shift hours.
SALARY
$39.07
POSITION SUMMARY
Ensures that appropriate communication with internal and external customers is maintained. Supports electronic communications efforts, assuring updates and status changes are provided in a timely manner. Works closely with Control Center Staff and Communications Department to ensure that information being communicated both internally and externally is timely, accurate and consistent.
PRIMARY RESPONSIBILITIES
•Creates, generates and disseminates alerts and restoration updates detailing service-related information to CTA personnel and to the general public.
•Gathers information from Control Center personnel to provide updates.
•Disseminates service information, planned service changes and elevator status to customers via electronic communication tools (e.g., web posting, emails, text messages, Bus Tracker and X social media platform).
•During disruptions or emergency service conditions, disseminates pertinent service information (e.g., service disruptions, alternate service, etc.) to customers via electronic communication tools (e.g., web posting, emails, text messages, X social media platform, etc.) and Public Address Platform Announcements.
•Creates and maintains various logs and databases.
•Produces reports and performs weekly audits of Public Address (PA) System.
•Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
•
CHALLENGES
•Communicating coherent and concise messages during emergency situations.
•Gathering accurate information to synthesize and communicate to customers.
EDUCATION/EXPERIENCE REQUIREMENTS
•Associate degree, plus communication or operations experience, or an equivalent combination of education and experience relating to this position.
PHYSICAL REQUIREMENTS
•Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
•Must have a clear, audible voice to make station announcements.
•Must be able to hear information via phone calls from CTA personnel at field incident sites.
KNOWLEDGE, SKILLS, AND ABILITIES
•General knowledge of CTA bus and rail service.
•Strong written and verbal communication skills.
•Strong interpersonal skills necessary to effectively communicate with personnel.
•Strong attention to detail.
•Strong time management skills.
•Intermediate instruction and coordination skills.
•Intermediate skills necessary to operate personal computer systems, Microsoft Suite, Internet searches, and database retrieval.
•Ability to prepare clear, concise messages and disseminate accurate information quickly during a service disruption.
•Ability to maintain a suitable temperament and disposition.
•Ability to work in a high-pressure environment.
•Ability to handle multiple tasks simultaneously within limited timeframes.
WORKING CONDITIONS
•Work day is typically eight (8) hours or longer during weekday and weekend hours with varying shift times.
•May be required to work various extended or irregular hours (including evenings, nights, & weekends) in order to meet scheduling needs or respond to CTA emergencies.
•Work in a high-pressure environment during emergencies.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
•Standard office equipment.
•Personal computer and related software and equipment.
We connect people, places, and communities
Our mission is to deliver quality, affordable transit services that link people, jobs and communities. Chicago Transit Authority employees keep nearly 1.7 million people in Chicago and 35 suburbs moving every weekday. The success of our transit system is a direct result of our skilled and dedicated workforce. Our employees keep Chicago moving. So can you. Join the CTA family by visiting our careers page at transitchicago.com/careers! For questions about our career opportunities or your application, email us at [email protected]. Not ready to apply? Join our Talent Network at https://transitchicago.jobs.net/join?joinpath=Exportablejoin.
Offices: 567 W. Lake St., Chicago, IL 60661, US
We connect people, places, and communities
Our mission is to deliver quality, affordable transit services that link people, jobs and communities. Chicago Transit Authority employees keep nearly 1.7 million people in Chicago and 35 suburbs moving every weekday. The success of our transit system is a direct result of our skilled and dedicated workforce. Our employees keep Chicago moving. So can you. Join the CTA family by visiting our careers page at transitchicago.com/careers! For questions about our career opportunities or your application, email us at [email protected]. Not ready to apply? Join our Talent Network at https://transitchicago.jobs.net/join?joinpath=Exportablejoin.
Offices: 567 W. Lake St., Chicago, IL 60661, US
