Bangalore, Karnataka, India · On-site
Job DetailsJob Location: Ceres India - Bangalore, Karnataka 560025Job Category: Corporate Job Title: IT Support Engineer Location: Ceres India – Bangalore About Ceres India Ceres India (Ceres Environmental India Pv…
Skills: Microsoft 365 Administration, Entra ID, Microsoft Intune, Exchange Online, PowerShell
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The IT Support Engineer provides high-quality end-user support and administers core Microsoft 365 and modern workplace technologies. Responsibilities include managing the ticket lifecycle, configuring endpoints, and automating administrative tasks using PowerShell.
Requires 4-6 years of experience in Microsoft 365 or Modern Workplace environments and proficiency with ITSM tools. A bachelor's degree in IT or Computer Science and Microsoft certifications like MD-102 or MS-102 are preferred.
Job DetailsJob Location: Ceres India - Bangalore, Karnataka 560025Job Category: Corporate
Location: Ceres India – Bangalore
Ceres India (Ceres Environmental India Pvt. Ltd.) serves as the Global Capabilities Centre for Ceres Global, embodying strategic value, innovation, and operational excellence. With a highly skilled and diverse team, Ceres India drives efficiency and delivers exceptional support services across global operations.
At Ceres, you’re more than an employee, you’re part of a mission-driven team restoring hope and rebuilding lives. Every role, whether in leadership, field operations, or support functions, plays a critical part in helping communities recover when it matters most.
We value initiative, collaboration, diversity, and accountability. Our culture is built on resilience, teamwork, and empowerment, offering competitive compensation, global exposure, and opportunities to lead with impact.
If you act with compassion, urgency, and ownership you’ll thrive at Ceres.
The IT Support Engineer will deliver high-quality end-user support while administering core Microsoft 365 and modern workplace technologies. This role combines frontline technical support with hands-on administration across platforms such as Entra ID (Azure AD), Intune, Exchange Online, Teams, SharePoint/OneDrive, and endpoint security solutions.
You will collaborate with senior engineers on security operations, automation initiatives, and platform improvements, ensuring reliable, secure, and scalable IT services across the organization.
End User Support & IT Operations
Serve as the primary point of contact for IT incidents and service requests, including hardware, software, and SaaS applications.
Install, configure, and maintain Windows 11 laptops/desktops, mobile devices, and peripherals.
Manage the complete ticket lifecycle through ITSM tools (e.g., ServiceNow, Jira), ensuring timely resolution and clear documentation.
Provide support for both in-office and remote employees across global locations.
Microsoft 365 Administration
Administer Entra ID (Azure AD) objects including users, groups, and basic RBAC permissions.
Support Conditional Access policies under established security frameworks.
Autopilot deployments
Device compliance policies
Configuration profiles
Patch management rings
Proactive remediations
Support Exchange Online operations such as mailbox management, distribution groups, and mail flow rules.
Assist with Teams and SharePoint governance, including guest access, external sharing policies, and naming conventions.
Help maintain email authentication and security configurations including SPF, DKIM, and DMARC.
Security & Compliance Support
Support Microsoft Defender for Endpoint and Microsoft 365 security operations, including alert triage, device onboarding, and remediation activities.
Assist with Microsoft Purview compliance features, including DLP policies, sensitivity labels, retention policies, and eDiscovery.
Support Identity Governance processes, including access reviews and Privileged Identity Management (PIM).
Automation & Reporting
Utilize PowerShell and Microsoft Graph (Graph PowerShell SDK) to automate routine administrative tasks.
Generate system health, compliance, and device reports.
Contribute to configuration documentation and version-controlled exports (e.g., Intune configuration JSON files).
Develop and maintain technical runbooks and operational documentation.
Monitoring & Observability
Monitor service health dashboards and performance metrics for Microsoft 365 services.
Assist with incident, problem, and capacity management processes.
Support creation of alerts, dashboards, and operational insights for IT infrastructure.
Experience
4-6 years of experience supporting hardware, software, and Microsoft 365 or Modern Workplace environments.
Experience supporting both onsite and remote users.
Hands-on experience with ITSM ticketing systems (ServiceNow, Jira, or similar).
Strong troubleshooting experience across Windows devices, productivity platforms, and SaaS applications.
Education & Certifications
Bachelor’s degree in information technology, Computer Science, or a related field preferred.
MD-102 – Endpoint Administrator
MS-102 – Microsoft 365 Administrator
Additional Microsoft or endpoint security certifications are a plus.
Knowledge & Skills
Strong understanding of Microsoft 365 ecosystem including Entra ID, Exchange Online, Teams, SharePoint, and Intune.
Familiarity with email security protocols (SPF, DKIM, DMARC).
Exposure to Microsoft Purview compliance tools and security operations.
Basic scripting knowledge using PowerShell.
Familiarity with Git/source control and basic KQL or Log Analytics is a plus.
Excellent technical documentation and communication skills.
Ability to work independently in a fast-paced, global support environment.
You will work in a collaborative global environment, partnering with cross-functional teams across India and the United States to support critical technology operations. The role offers exposure to a modern technology stack, including Microsoft 365, security platforms, endpoint management tools, and automation technologies, enabling you to build strong technical expertise. At Ceres, we are committed to professional growth, providing opportunities for continuous learning, certifications, and career advancement within a rapidly growing global organization. Most importantly, your work will have real impact ensuring employees have secure and reliable technology systems that enable Ceres teams to respond quickly and effectively when communities need support the most.
Why Join Ceres?
At Ceres, technology enables purpose. By maintaining secure and reliable IT systems, you help empower teams that respond to disasters and rebuild communities.
Mission-driven work culture
Global exposure and collaboration
Competitive compensation and benefits
Opportunities for technical growth and certifications
A chance to contribute to meaningful work that impacts communities
Qualifications
Driven by Purpose & Committed to Impact
At Ceres India, we support initiatives that help communities recover, rebuild, and strengthen resilience. As part of the Ceres Global network of companies, we contribute to disaster recovery, infrastructure restoration, environmental services, and critical response operations through engineering, technology, innovation, and operational excellence. From India, we help enable faster decisions, stronger delivery, and meaningful outcomes where they matter most. Purpose is at the core of what we do. We are building an environment where talent can do meaningful work, take ownership, grow with the business, and be part of something larger than themselves.
Offices: Aurbis Concord, 10, Richmond Rd, Shanthala Nagar, Richmond Town, 3rd Floor, Bengaluru, Karnataka 560025, IN
View all jobs at Ceres IndiaDriven by Purpose & Committed to Impact
At Ceres India, we support initiatives that help communities recover, rebuild, and strengthen resilience. As part of the Ceres Global network of companies, we contribute to disaster recovery, infrastructure restoration, environmental services, and critical response operations through engineering, technology, innovation, and operational excellence. From India, we help enable faster decisions, stronger delivery, and meaningful outcomes where they matter most. Purpose is at the core of what we do. We are building an environment where talent can do meaningful work, take ownership, grow with the business, and be part of something larger than themselves.
Offices: Aurbis Concord, 10, Richmond Rd, Shanthala Nagar, Richmond Town, 3rd Floor, Bengaluru, Karnataka 560025, IN
View all jobs at Ceres India