United States · On-site
Position Title: Contact Center Representative (Reg FT) Employment Type: Regular Full-Time Department: Student Services Campus: College Wide Salary Grade: SEIU D - $17.86 Remote Work Option: Fully In-Person (May be subjec…
Skills: Customer Service, Multi-tasking, Communication Skills, Interpersonal Skills, Clerical Skills
Monroeville, Pennsylvania, United States · On-site
Position Title: Fitness Center and Wellness Coordinator (Temp PT) Employment Type: Temporary Part-Time Department: Enrollment Services Campus: Boyce Campus Salary Grade: $21.27 per hour Remote Work Option: Fully In-Perso…
Skills: Fitness Center Operations, Wellness Programming, Student Engagement, Interpersonal Communication, Organizational Skills
Pittsburgh, Pennsylvania, United States · On-site
Position Title: Recorder (Reg FT) Employment Type: Regular Full-Time Department: Registrar Campus: Office of College Services Salary Grade: SEIU E - $18.39 Remote Work Option: Fully In-Person (May be subject to change) A…
Skills: Customer Service, Records Management, FERPA Compliance, Data Verification, Organizational Skills
Oakdale, Pennsylvania, United States · On-site
$47k–$53k/yr
Position Title: Instructor - HVAC (FT Temporary) Employment Type: Temporary Full-Time Department: Heating & Air Conditioning Campus: West Hills Center Salary Grade: Criteria in the collective bargaining agreement determi…
Skills: Curriculum Development, Educational Pedagogy, Blackboard, Microsoft Office, HVAC Technology
Oakdale, Pennsylvania, United States · On-site
$47k–$53k/yr
Position Title: Instructor - Welding (FT Temporary) Employment Type: Temporary Full-Time Department: Welding Campus: West Hills Center Salary Grade: Criteria in the collective bargaining agreement determine the position …
Skills: Educational Pedagogy, Course Management Systems, Blackboard, Microsoft Office Suite, Welding Technologies
Oakdale, Pennsylvania, United States · On-site
$47k–$53k/yr
Position Title: Instructor - HVAC (FT Temporary) Employment Type: Temporary Full-Time Department: Heating & Air Conditioning Campus: West Hills Center Salary Grade: Criteria in the collective bargaining agreement determi…
Skills: Educational Pedagogy, Course Management Systems, Blackboard, Microsoft Office, HVAC Technology
Oakdale, Pennsylvania, United States · On-site
$47k–$53k/yr
Position Title: Instructor - Welding (FT Temporary) Employment Type: Temporary Full-Time Department: Welding Campus: West Hills Center Salary Grade: Criteria in the collective bargaining agreement determine the position …
Skills: Educational Pedagogy, Course Management Systems, Blackboard, Microsoft Office Suite, Welding Technologies
Pittsburgh, Pennsylvania, United States · On-site
Position Title: Recorder (Reg FT) Employment Type: Regular Full-Time Department: Registrar Campus: Office of College Services Salary Grade: SEIU E - $18.39 Remote Work Option: Fully In-Person (May be subject to change) A…
Skills: Customer Service, Student Records Management, FERPA Compliance, Data Verification, Organizational Skills
Pittsburgh, Pennsylvania, United States · On-site
$47k–$53k/yr
Position Title: Instructor - HVAC and Building Controls (Reg FT 10-month) Employment Type: Regular Full-Time Department: Academics Campus: Main Campus Salary Grade: Criteria in the collective bargaining agreement determi…
Skills: Educational Pedagogy, Course Management Systems, Blackboard, Microsoft Office, HVAC Technology
Pittsburgh, Pennsylvania, United States · On-site
$47k–$53k/yr
Position Title: Instructor - HVAC and Building Controls (Reg FT 10-month) Employment Type: Regular Full-Time Department: Academics Campus: Main Campus Salary Grade: Criteria in the collective bargaining agreement determi…
Skills: Educational Pedagogy, Course Management Systems, Blackboard, Microsoft Office, HVAC Technology
United States · On-site
Position Title: Contact Center Representative (Reg FT) Employment Type: Regular Full-Time Department: Student Services Campus: College Wide Salary Grade: SEIU D - $17.86 Remote Work Option: Fully In-Person (May be subjec…
Skills: Customer Service, Multi-tasking, Communication Skills, Interpersonal Skills, Clerical Skills
West Mifflin, Pennsylvania, United States · On-site
Position Title: Custodian / Laborer (Reg PT) Employment Type: Regular Part-Time Department: College Campus: South Campus Salary Grade: SEIU A - $15.95 Remote Work Option: Fully In-Person (May be subject to change) Additi…
Skills: Housekeeping, Janitorial Services, Grounds Keeping, General Maintenance, Equipment Operation
Monroeville, Pennsylvania, United States · On-site
Position Title: Fitness Center and Wellness Coordinator (Temp PT) Employment Type: Temporary Part-Time Department: Enrollment Services Campus: Boyce Campus Salary Grade: $21.27 per hour Remote Work Option: Fully In-Perso…
Skills: Fitness Center Operations, Wellness Programming, Student Engagement, Interpersonal Communication, Organizational Skills
Pittsburgh, Pennsylvania, United States · On-site
Position Title: Student Support Specialist - Disability Resources and Services (Reg FT) Employment Type: Regular Full-Time Department: Disability Resources and Svs Campus: Main Campus Salary Grade: Admin 12 - $46,390 Rem…
Skills: Exam Proctoring, Student Coaching, Intake Services, Adaptive Technology, Study Skills Training
West Mifflin, Pennsylvania, United States · On-site
Position Title: Custodian / Laborer (Reg PT) Employment Type: Regular Part-Time Department: College Campus: South Campus Salary Grade: SEIU A - $15.95 Remote Work Option: Fully In-Person (May be subject to change) Additi…
Skills: Housekeeping, Janitorial Services, Grounds Keeping, General Maintenance, Equipment Operation
Pittsburgh, Pennsylvania, United States · On-site
Position Title: Student Support Specialist - Disability Resources and Services (Reg FT) Employment Type: Regular Full-Time Department: Disability Resources and Svs Campus: Main Campus Salary Grade: Admin 12 - $46,390 Rem…
Skills: ADA 504 Policies, Assistive Technology, Adaptive Technology, Exam Proctoring, Student Coaching
Pittsburgh, Pennsylvania, United States · On-site
Position Title: Custodian/Laborer (Reg, FT) - Allegheny Campus Employment Type: Regular Full-Time Department: Housekeeping Campus: Main Campus Salary Grade: SEIU A - $15.95 Remote Work Option: Fully In-Person (May be sub…
Skills: Housekeeping, Janitorial Services, Groundskeeping, Preventative Maintenance, Minor Repairs
Pittsburgh, Pennsylvania, United States · On-site
Position Title: Sr. Secretary (Reg FT) Employment Type: Regular Full-Time Department: Dean of Student Development Campus: Main Campus Salary Grade: SEIU E - $18.39 Remote Work Option: Fully In-Person (May be subject to c…
Skills: Administrative Support, Complex Correspondence, Filing Systems, Interpersonal Skills, Multitasking
Pittsburgh, Pennsylvania, United States · On-site
Position Title: Sr. Secretary (Reg FT) Employment Type: Regular Full-Time Department: Dean of Student Development Campus: Main Campus Salary Grade: SEIU E - $18.39 Remote Work Option: Fully In-Person (May be subject to c…
Skills: Interpersonal Skills, Multitasking, Office Equipment Operation, Organizational Skills, Customer Service
Pittsburgh, Pennsylvania, United States · Hybrid
Position Title: Custodian / Laborer (Reg FT) Employment Type: Regular Full-Time Department: College Campus: North Campus Salary Grade: SEIU A - $15.95 Remote Work Option: Hybrid (May be subject to change) Additional Info…
Skills: Housekeeping, Janitorial Services, Grounds Keeping, General Maintenance, Equipment Operation
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Provide prompt and accurate service to individuals via phone, email, chat, and text regarding college programs. Manage inbound and outbound communications while optimizing chatbot and virtual agent tools for efficiency.
Requires a high school diploma or GED and two years of relevant office or call center experience. Candidates must possess strong customer service skills and the ability to travel between campus locations.
Position Title: Contact Center Representative (Reg FT)
Employment Type: Regular Full-Time
Department: Student Services
Campus: College Wide
Salary Grade: SEIU D - $17.86
Remote Work Option: Fully In-Person (May be subject to change)
Additional Information: This position will remain open until filled. However, to ensure consideration for an interview, please submit your completed application, cover letter, and resume by no later than 7/13/26. The College cannot guarantee that application materials received after this date will be considered or reviewed.
Work Hours: One position is open at each of these locations: Allegheny, Boyce, and South. Standard College hours are Monday – Friday, 8:30 am – 4:30 pm; Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.
General Summary: Provide prompt, friendly, and accurate service to individuals who contact CCAC's contact center through phone, email, chat, text, and other communication channels regarding College programs and services. Manage inbound and outbound communications and support Chatbot customer engagement tools, including chatbots and virtual agents, to ensure efficient, consistent, and effective service across all channels.
Requirements: Education and Experience: High school diploma or GED plus two years of relevant experience gained from working in an office environment and/or call center. Certifications/Licensures: N/A. Skills/Abilities Requirements: Should be able to tactfully and courteously answer questions and provide information. Knowledge as related to the specific needs of the department to perform responsibilities. Requires the ability to multi task, work well with others, and customer service mentality (both internal and external). Ability to travel to perform work duties at any campus or center location within the CCAC system. Must be able to operate various office equipment, including a personal computer, and appropriate College software packages or equivalent. Should possess good organizational, customer service, communication, interpersonal and clerical skills. Detail oriented, ability to multi-task meet deadlines and be a team player. Required to have regular and timely attendance. Bi-lingual (Spanish speaking) preferred.
Physical Requirements: Works in a general office environment. Must be able
to work in a general office environment with the ability to sit for at least 2
hours without interruption.
Duties:
Job Open Date: 6/25/2026
Job Close Date: 7/13/2026
Benefits: At CCAC, we take pride in offering an exceptional benefits package designed to support our employees’ personal and professional well-being:
Job Category: Office Support Staff/Maintenance/Housekeeping
Job Slot: 2799 AL; 2800 SO; 2801 BO
Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances, which are available here.
The Community College of Allegheny County is the largest institution of postsecondary higher education in Pennsylvania. The college serves nearly 30,000 credit students through more than 150 degree and certificate programs and offers thousands of lifelong learning non-credit and workforce development courses to 17,000 students annually. Incorporating a learning-centered environment committed to the future of the region, CCAC continues to expand its reach through innovative programming and accessible instruction offered via convenient day, evening, weekend and online courses. With four campuses and four centers serving Allegheny County and surrounding communities,CCAC endeavors to fulfill its mission to provide affordableaccess to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in our changing global society
Offices: 808 Ridge Avenue, Pittsburgh, PA 15212, US · 595 Beatty Road, Monroeville, PA 15146, US · 8701 Perry Highway, Pittsburgh, PA 15237, US · 1750 Clairton Road (PA Route 885), West Mifflin, PA 15122, US
View all jobs at CCACThe Community College of Allegheny County is the largest institution of postsecondary higher education in Pennsylvania. The college serves nearly 30,000 credit students through more than 150 degree and certificate programs and offers thousands of lifelong learning non-credit and workforce development courses to 17,000 students annually. Incorporating a learning-centered environment committed to the future of the region, CCAC continues to expand its reach through innovative programming and accessible instruction offered via convenient day, evening, weekend and online courses. With four campuses and four centers serving Allegheny County and surrounding communities,CCAC endeavors to fulfill its mission to provide affordableaccess to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in our changing global society
Offices: 808 Ridge Avenue, Pittsburgh, PA 15212, US · 595 Beatty Road, Monroeville, PA 15146, US · 8701 Perry Highway, Pittsburgh, PA 15237, US · 1750 Clairton Road (PA Route 885), West Mifflin, PA 15122, US
View all jobs at CCAC