New York, New York, United States · On-site
$65k–$75k/yr
The Care Manager Supervisor oversees care coordination services for Health Home members, ensuring high-quality, compliant, and person-centered care. This role includes supervising care managers, conducting audits, mainta…
Skills: Care coordination, Staff supervision, Case management, Audit compliance, Documentation standards
New York, New York, United States · On-site
$23/hr–$27/hr
What You’ll Do Manage a caseload of Medicaid members requiring intensive care coordinationConduct comprehensive assessments (medical, behavioral health, social needs)Develop and maintain person-centered care and crisis p…
Skills: Case Management, Care Coordination, Comprehensive Assessments, Crisis Planning, EHR Proficiency
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The Supervisor oversees care coordination services, ensuring high-quality, compliant, and person-centered care for Health Home members. Responsibilities include supervising care managers, conducting caseload audits, and managing staff training and development.
Candidates must have a Bachelor's degree with 3+ years of experience, an RN license with 2+ years of experience, or a Master's degree with 1+ year of experience. A minimum of 1 year of supervisory experience in care coordination or case management is required.
The Care Manager Supervisor oversees care coordination services for Health Home members,
ensuring high-quality, compliant, and person-centered care. This role includes supervising care
managers, conducting audits, maintaining documentation standards, and supporting staff
development and training.
Key Responsibilities:
• Supervise and provide guidance to care managers, offering consultation and ongoing
support.
• Ensure all program staff complete required initial and ongoing training.
• Deliver New Employee Orientation and conduct periodic in-service trainings.
• Monitor service quality by reviewing care plans, progress notes, case documentation,
and incident reports.
• Conduct caseload audits to ensure compliance with standards and continuity of care.
• Perform spot checks of care manager caseloads to assess member satisfaction and
service delivery.
• Review documentation to ensure adherence to regulatory and quality standards.
• Manage and assign caseloads to ensure appropriate service delivery for enrolled,
pended, and diligent search members, in accordance with Health Home policies.
• Oversee the Person-Centered Planning process to ensure member-focused care.
• Provide direct care coordination services to members as needed.
• Review and approve assessments, care plans, reassessments, consent forms, and
encounter notes requiring supervisory sign-off.
• Process and follow up on incident reports, ensuring appropriate intervention and
documentation.
• Conduct reviews of all member disenrollments to identify potential interventions and
understand disenrollment trends.
• Ensure compliance with standards set by LHH, the Care Management Agency (CMA),
and the Department of Health (DOH).
• Review and approve employee timecards, with oversight from Human Resources.
• Support care managers in referring members to HCBS/CORE services and assist in
maintaining monthly performance metrics.
• Participate in committees or workgroups as requested by the Clinical Director.
• Provide regular individual and group supervision, both scheduled and informal.
Education and Experience Requirements:
• Bachelor’s degree with 3+ years of relevant experience, OR
• Licensed Registered Nurse (RN) with 2+ years of relevant experience, OR
• Master’s degree in social work, human services, or public administration with 1+ year of
relevant experience.
• Minimum of 1 year of supervisory experience in care coordination or case management.
• Completion of Care Coordination CORE Training within the first six months of
employment.
• Completion of CMA and LHH required trainings within the first two years of employment.
Qualifications:
• Proven ability to learn and apply new information effectively.
• Motivational leadership style with a focus on team-building.
• Strong organizational, interpersonal, and communication skills
Nurturing Wellness Through Collaborative Care
Care should feel like support, not a maze. CareCollab is a care coordination partner for Medicaid-eligible individuals navigating complex medical, behavioral, and social needs across New York City, Nassau, Suffolk, and Westchester Counties. We pair each person with a dedicated care manager who shows up early and stays close, coordinating providers, navigating benefits and housing, supporting families, and catching issues before they become crises. The result is care that's clearer, more connected, and built around the people who need it most.
Offices: 142 W 36th St, New York, NY 10018, US
View all jobs at CareCollabNurturing Wellness Through Collaborative Care
Care should feel like support, not a maze. CareCollab is a care coordination partner for Medicaid-eligible individuals navigating complex medical, behavioral, and social needs across New York City, Nassau, Suffolk, and Westchester Counties. We pair each person with a dedicated care manager who shows up early and stays close, coordinating providers, navigating benefits and housing, supporting families, and catching issues before they become crises. The result is care that's clearer, more connected, and built around the people who need it most.
Offices: 142 W 36th St, New York, NY 10018, US
View all jobs at CareCollab
