Jobs at Capital Area Health Network (Now Hiring) — 4 open

Job DetailsSalary Range: $20.75 - $31.90 HourlyBilingual Front Desk Representative

Capital Area Health Network (CAHN)
Richmond, VA — On‑Site Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.

Our Core Values

Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability – We safeguard confidentiality and remain transparent with all stakeholders.
Reverence – We are called to serve and uplift those in need while fostering mutual respect.
Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.
Stewardship – We manage resources responsibly for the benefit of our organization and community.

Who We Are

CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.

Our Mission

To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.
Discover Capital Area Health Network.

Job Summary

The Bilingual Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves as the entry point for a service area resident to enter the Medical Center’s system of care and must have strong written and verbal communication skills.

Essential Functions

Perform the overall functions and duties of the front desk, including insurance verification and patient

Attend daily morning huddle; no matter the location

Greet patients upon arrival; sign them in; verify that all information in the system is correct
Provide interpretation and translation services (English/Spanish or other needed language) to support patients in understanding medical instructions, insurance, and care plans.

Obtain identification data and verify that it is correct in the system

Verify the insurance card matches what is in the system

Assist uninsured or underinsured self-pay patients

Follows up on all missed or canceled appointments

Explain to patients the Medical Center’s system of care and all programs that are available to all new patients.

Educate the patients about the importance of making an appointment

Explain to the patients their responsibility to pay at the time of service and explain our minimum fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc.

Maintain a pleasant dialogue with all persons registering

Ensure quality customer service is being provided to all patients, clients,s and vendors

Develop, maintain, and present reports detailing the status and progress of the Patient Services Representative Division

Call patients to assign a follow-up visit after their Tele-visit

Generates and balances the end-of-day report for payments

Verify supplies that are needed and complete the supply checklist

Submits their assignment checklist daily to the Team Lead for review

Performs other duties as assigned

Schedule

Monday-Tuesday 8:00 a.m.- 7:00 p.m.
Wednesday-Friday 8:00 a.m. - 5:00 p.m.
Occasional extended hours
On-site position

Education and Experience

Bilingual proficiency in English and [Spanish/other applicable language] required (written and verbal).
High School diploma and/or GED required; minimum of two years’ experience required in a medical office environment as a customer service or front desk representative, or any equivalent combination of education, training, and experience that provides the required knowledge and abilities.

Basic office skills: typing, faxing, scanning, and telephone etiquette

Preferred experience and proficiency in EClinicalWorks
Preferred experience in medical office collections

Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage

Medical, Dental, and Vision Insurance

Secondary Gap Insurance

Prescription Drug Plan

Supplemental Policies through Colonial Life

Financial Security

401(k) Retirement Plan with up to 3% Company Match

Employer‑Sponsored Short‑Term Disability

Employer‑Paid Life and AD&D Insurance

Work‑Life Balance

Paid Time Off (PTO) accrued beginning Day 1

Self‑Care Floating Holidays

8.5 Paid Holidays

Additional Support

Employee Assistance Program (EAP)
Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your well‑being—at work and beyond.

Qualifications

To perform this job successfully, individuals must be able to carry out each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and other characteristics necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment & ADA Notice

This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. Essential job duties are listed above and may be modified as needed under applicable ADA guidelines. Employees may be required to perform other job‑related responsibilities as assigned and may request reasonable accommodations at any time.
Qualifications