Auckland, Auckland, New Zealand · On-site
At thl, we are the world’s largest campervan operator, providing unforgettable travel experiences across New Zealand and globally, and it starts with our people. Tourism Holdings Limited (thl) is New Zealand’…
Skills: Customer Service, Complaint Resolution, Communication Skills, Problem Solving, Attention To Detail
Auckland, Auckland, New Zealand · On-site
At thl, we're all about creating unforgettable journeys and it starts with our people. Tourism Holdings Limited (thl) is New Zealand’s leading tourism company and the world’s largest provider of recreational …
Skills: Leadership, Coaching, Performance Management, Customer Resolution, Complaint Handling
Auckland, Auckland, New Zealand · On-site
At thl, we're all about creating unforgettable journeys and it starts with our people. Tourism Holdings Limited (thl) is New Zealand’s leading tourism company and the world’s largest provider of recreational …
Skills: Leadership, Coaching, Performance Management, Conflict Resolution, Complaint Handling
Elmsdale, Nova Scotia, Canada · On-site
$20/hr–$22/hr
Job Title: RV Technician Assistant Job Location: Elmsdale, Nova Scotia Compensation: $20 - $22 p/h Employment Status: Seasonal full time / part time- Till End Of October 2026 Reports to: Station Manager/Supervisor or Ser…
Skills: RV Maintenance, Automotive Mechanics, Propane Handling, PDI Experience, Fluid Level Maintenance
Elmsdale, Nova Scotia, Canada · On-site
Job Title: Interior / Exterior Detailer / Cleaner Job Location: Elmsdale, NS Wage: Competitive wage Employment Status: Seasonal Reports to: Station Supervisor Position Summary We are seeking a dedicated and detail-orient…
Skills: Interior Detailing, Exterior Detailing, Housekeeping, Sanitization, Power Washing
Queenstown, Otago, New Zealand · On-site
At thl, we’re all about creating unforgettable journeys. As one of the world’s leading providers of recreational vehicles, our team helps guests get on the road safely, smoothly, and ready for adventure. As t…
Skills: Vehicle Presentation, Attention To Detail, Time Management, Teamwork, Health And Safety Compliance
Queenstown, Otago, New Zealand · On-site
About Tourism Holdings Limited (thl): Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, and the USA. Our b…
Skills: Logistics, Procurement, Inventory Control, Vehicle Parts Knowledge, Stock Reconciliation
Queenstown, Otago, New Zealand · On-site
At thl, we’re all about creating unforgettable journeys. As one of the world’s leading providers of recreational vehicles, our team helps guests get on the road safely, smoothly, and ready for adventure. As t…
Skills: Vehicle Presentation, Attention To Detail, Time Management, Teamwork, Health And Safety Compliance
Queenstown, Otago, New Zealand · On-site
At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glo…
Skills: Customer Service, Interpersonal Skills, Written Communication, Verbal Communication, Computer Literacy
Queenstown, Otago, New Zealand · On-site
About Tourism Holdings Limited (thl): Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, and the USA. Our b…
Skills: Inventory Control, Procurement, Purchasing, Vehicle Parts Knowledge, Supplier Negotiation
Queenstown, Otago, New Zealand · On-site
At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glo…
Skills: Customer Service, Interpersonal Skills, Written Communication, Verbal Communication, Computer Literacy
Calgary, Alberta, Canada · On-site
Job Title: Reservation & Guest Support Specialist (Bilingual- English / French) Job Location: Calgary Compensation: Competitive wage Employment Status: Seasonal Reports to: Reservation & Guest Support Manager Position Su…
Skills: Customer Service, Bilingual Communication, Problem Solving, Objection Handling, Data Entry
Queenstown, Otago, New Zealand · On-site
Tourism Holdings Limited (thl) is New Zealand's top tourism company and the world's largest provider of recreational vehicles. Joining thl gives you the chance to jumpstart your career in NZ's vibrant tourism industry. O…
Skills: Vehicle Servicing, Mechanical Diagnosis, Electrical Fault Diagnosis, Component Repair, Scan Tool Operation
Queenstown, Otago, New Zealand · On-site
About us: At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, …
Skills: Customer Service, Sales, Merchandising, Inventory Management, Cash Handling
Queenstown, Otago, New Zealand · On-site
About us: At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, …
Skills: Customer Service, Sales, Merchandising, Inventory Management, Point Of Sale (POS)
Queenstown, Otago, New Zealand · On-site
Tourism Holdings Limited (thl) is New Zealand's top tourism company and the world's largest provider of recreational vehicles. Joining thl gives you the chance to jumpstart your career in NZ's vibrant tourism industry. O…
Skills: Vehicle Servicing, Mechanical Diagnosis, Electrical Fault Diagnosis, Component Repair, Scan Tool Operation
Queenstown, Otago, New Zealand · On-site
At thl, we’re all about creating unforgettable journeys. As one of the world’s leading providers of recreational vehicles, our team helps guests get on the road safely, smoothly, and ready for adventure. As t…
Skills: Vehicle Presentation, Detailing, Time Management, Attention To Detail, Teamwork
Queenstown, Otago, New Zealand · On-site
About us: At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, W…
Skills: RV Repair, Automotive Mechanics, Vehicle Inspection, Mechanical Repairs, Pre-hire Checks
Queenstown, Otago, New Zealand · On-site
At thl, we’re all about creating unforgettable journeys. As one of the world’s leading providers of recreational vehicles, our team helps guests get on the road safely, smoothly, and ready for adventure. As t…
Skills: Vehicle Presentation, Detailing, Time Management, Attention To Detail, Teamwork
Queenstown, Otago, New Zealand · On-site
About us: At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, W…
Skills: RV Repair, Automotive Mechanics, Vehicle Inspection, Mechanical Repairs, Pre-hire Checks
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide real-time operational support to guests on hire via calls and messaging to resolve vehicle and service issues. Manage customer cases end-to-end, coordinating with branches and suppliers while handling insurance claims and documentation.
Requires experience in customer service and complaint resolution with strong communication and problem-solving skills. Proficiency in Outlook, Excel, and CRM platforms is expected, along with the ability to work a rotational roster.
At thl, we are the world’s largest campervan operator, providing unforgettable travel experiences across New Zealand and globally, and it starts with our people. Tourism Holdings Limited (thl) is New Zealand’s leading tourism company and the world’s largest provider of recreational vehicles. Joining thl means becoming part of a global team passionate about creating unforgettable travel experiences. Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty Rentals, and more. We also design and manufacture motorhomes through Action Manufacturing and develop innovative digital solutions via thl Digital.
As a full time, fixed term Customer Support Specialist, based in Auckland you’ll play a critical role supporting guests currently on hire, ensuring they feel safe, supported, and confident throughout their journey.
About the Role:
This is a fast-paced, operational support role where you will provide real-time assistance to guests on the road, resolving issues efficiently and professionally.
You’ll handle a wide variety of situations, from vehicle troubleshooting to service disruptions, while balancing customer experience, safety, and business outcomes.
What You’ll Do:
What We’re Looking For:
Working Hours:
Rotational roster between 7:00am – 10:00pm
Includes weekends and public holidays (with reasonable notice)
Recruitment Intake (Batch Hiring)
We are hiring in multiple intakes throughout the year; the role is on seasonal contract till April 2027:
Why Join thl?
Apply Now:
If you thrive under pressure, enjoy solving problems, and want to be part of a team delivering real-time support to customers on the road — we’d love to hear from you.
Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.
Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.
https://www.thlonline.com/privacy
Experience Canada at your own pace in a custom made CanaDream RV
CanaDream, is part of the global Tourism Holdings Limited (thl) family which is a market leader in the RV Rental, Retail, Manufacturing & Tourism business. CanaDream is one of the largest Recreational Vehicle ("RV") Rental Companies in Canada, catering to the needs of both an international and domestic clientele who want to realize their dream of experiencing, up-close and personal, Canada's vast unspoiled natural landscape and its magnificent Natural Park system in the comfort of a motorhome or the economy and convenience of a "Camper". CanaDream has a fleet of over 1,500 units that are offered to its clients from 7 gateway cities across Canada. Current rental locations offer exposure to an incredible variety of natural experiences and include Vancouver, British Columbia; Calgary and Edmonton, Alberta; Toronto, Ontario; Montreal, Quebec; Halifax, Nova Scotia and Whitehorse, Yukon.
Offices: 292154 Crosspointe Dr, Rocky View County, Alberta T4A 0V2, CA · 33 West Drive, Brampton, Ontario l6T 4A1, CA · 196 Park Road, Elmsdale, Nova Scotia B2S 0G2, CA · 17 Burns Road, Whitehorse, Yukon Y1A 4Z3, CA · Suite 101, 14569 Boulevard Cure-Labelle, Saint-Janvier, Quebec J7J 1M2, CA
Experience Canada at your own pace in a custom made CanaDream RV
CanaDream, is part of the global Tourism Holdings Limited (thl) family which is a market leader in the RV Rental, Retail, Manufacturing & Tourism business. CanaDream is one of the largest Recreational Vehicle ("RV") Rental Companies in Canada, catering to the needs of both an international and domestic clientele who want to realize their dream of experiencing, up-close and personal, Canada's vast unspoiled natural landscape and its magnificent Natural Park system in the comfort of a motorhome or the economy and convenience of a "Camper". CanaDream has a fleet of over 1,500 units that are offered to its clients from 7 gateway cities across Canada. Current rental locations offer exposure to an incredible variety of natural experiences and include Vancouver, British Columbia; Calgary and Edmonton, Alberta; Toronto, Ontario; Montreal, Quebec; Halifax, Nova Scotia and Whitehorse, Yukon.
Offices: 292154 Crosspointe Dr, Rocky View County, Alberta T4A 0V2, CA · 33 West Drive, Brampton, Ontario l6T 4A1, CA · 196 Park Road, Elmsdale, Nova Scotia B2S 0G2, CA · 17 Burns Road, Whitehorse, Yukon Y1A 4Z3, CA · Suite 101, 14569 Boulevard Cure-Labelle, Saint-Janvier, Quebec J7J 1M2, CA
