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Jobs at BrightThinker (Now Hiring) — 2 open

BrightThinker logoBrightThinker

Support Specialist

Lewisville, Texas, United States · Hybrid

Mid level

Description Bright Thinker is seeking a highly motivated and technically proficient Support Specialist to provide internal technology support while assisting with the administration, integration, and ongoing optimization…

Skills: Technical Support, Shopify Administration, Salesforce CRM, Systems Administration, Software Integration

BrightThinker logoBrightThinker

Educational Materials Clerk

Lewisville, Texas, United States · On-site

Entry level

Description The Educational Materials Clerk is responsible for managing the receipt, organization, inventory, storage, and distribution of curriculum materials and designated furniture assets for ResponsiveEd campuses. T…

Skills: Inventory Management, Warehouse Operations, Order Fulfillment, Asset Tracking, Shipping Coordination

BrightThinker logo

Support Specialist

BrightThinker

Lewisville, Texas, United States • Hybrid

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Mid level

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  • Full-time
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Provide internal Tier 1 and Tier 2 technical support for employees while managing core business platforms like Shopify and Salesforce. The role involves optimizing software integrations, supporting school onboarding, and participating in strategic technology initiatives.

Requirements

Requires a technically proficient problem solver with strong aptitude in troubleshooting hardware, software, and complex business application integrations. Candidates must possess excellent customer service skills and the ability to manage workflows across multiple departments.

Full job description

Description

 

Bright Thinker is seeking a highly motivated and technically proficient Support Specialist to provide internal technology support while assisting with the administration, integration, and ongoing optimization of the company's core business platforms. This hybrid position serves as the primary technical resource for Bright Thinker employees, supporting day-to-day technology needs while helping maintain critical business systems including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, and other integrated applications.

The ideal candidate is a problem solver with strong technical aptitude, excellent customer service skills, and the ability to troubleshoot, coordinate, and manage software integrations across multiple departments.

Requirements

 

Internal Team Technical Support

  • Provide Tier 1 and Tier 2 technical support to Bright Thinker employees.
  • Troubleshoot hardware, software, printers, scanners, and peripheral devices.
  • Assist users with Google applications
  • Maintain user accounts, permissions, and system access.
  • Document support requests and resolutions.
  • Provide training and guidance on internal software applications.

Shopify Administration & Support

  • Support Bright Thinker's Shopify storefront operations.
  • Assist with product setup, collections, pricing, inventory synchronization, and customer support.
  • Troubleshoot storefront issues.
  • Coordinate with vendors regarding Shopify applications and integrations.
  • Assist with order management workflows and fulfillment processes.
  • Support payment gateway and marketplace integrations.

Business Software Integration Support

Assist with implementation, troubleshooting, and ongoing support for integrations including:

  • Salesforce CRM
  • DocuSign
  • Shopify
  • ShipHero Warehouse Management System
  • Sage Intacct
  • FedEx & UPS shipping systems
  • ClassWallet
  • ESA Marketplace integrations
  • Agilix Buzz LMS
  • Additional third-party APIs and business applications

Systems Administration

  • Monitor software integrations for failures or synchronization issues.
  • Assist with testing new software releases.
  • Coordinate vendor support tickets.
  • Document workflows and technical procedures.
  • Recommend improvements to increase automation and efficiency.

School & Customer Technical Support

  • Assist schools with technical onboarding.
  • Help troubleshoot LMS access and account issues.
  • Support implementation of Bright Thinker digital products.
  • Coordinate with Client Services during software rollouts.
  • Escalate complex issues to appropriate vendors.

Project Support

Participate in strategic technology initiatives such as:

  • Shopify enhancements
  • Warehouse automation projects
  • Salesforce optimization
  • Digital curriculum integrations
  • LMS implementations
  • Process automation initiatives
  • Software testing and quality assurance

Related keywords

ShopifySalesforceDocuSignSage IntacctShipHeroAgilix BuzzGoogleLMSCRMAPIWarehouse Management SystemFedExUPSClassWalletTechnical SupportTier 1 Support

About BrightThinker

LinkedInVisit site

BrightThinker offers dynamic, media-rich, curriculum for all subjects in core and elective subjects.

Industry
Education Administration Programs
Company size
51-200 employees
Founded
2015
Headquarters
Lewisville, Texas
LinkedIn followers
1,236

BrightThinker – Empowering Students to Succeed! BrightThinker is a leader in K-12 digital education, specializing in campus-based, virtual, and blended learning environments. With a digital catalog of over 300 courses, BrightThinker is meeting the needs of over a quarter million students across more than 30 states. BrightThinker adheres to the educational standards of all 50 states. Through strategic partnerships with like-minded organizations, the company develops and implements innovative educational models that enhance learning outcomes. Focusing on student success, BrightThinker customizes eLearning solutions to address the diverse and evolving needs of today’s educational community. By leveraging AI technology, their platform offers personalized learning experiences, supporting mastery-based education tailored to each student. In addition to fostering educational innovation, BrightThinker promotes entrepreneurial thinking and enhances critical thinking and problem-solving skills for both students and educators. Committed to meeting the dynamic challenges of modern learners, BrightThinker delivers scalable, forward-thinking solutions that drive progress in the education sector. To ensure flexibility, BrightThinker also offers digital courses in a printed format for students who prefer or require a non-digital learning option. #WeAreBrightThinker

Offices: Lewisville, Texas, US

EducationPersonal DevelopmentE-LearningTutoring
View all jobs at BrightThinker

About BrightThinker

LinkedInVisit site

BrightThinker offers dynamic, media-rich, curriculum for all subjects in core and elective subjects.

Industry
Education Administration Programs
Company size
51-200 employees
Founded
2015
Headquarters
Lewisville, Texas
LinkedIn followers
1,236

BrightThinker – Empowering Students to Succeed! BrightThinker is a leader in K-12 digital education, specializing in campus-based, virtual, and blended learning environments. With a digital catalog of over 300 courses, BrightThinker is meeting the needs of over a quarter million students across more than 30 states. BrightThinker adheres to the educational standards of all 50 states. Through strategic partnerships with like-minded organizations, the company develops and implements innovative educational models that enhance learning outcomes. Focusing on student success, BrightThinker customizes eLearning solutions to address the diverse and evolving needs of today’s educational community. By leveraging AI technology, their platform offers personalized learning experiences, supporting mastery-based education tailored to each student. In addition to fostering educational innovation, BrightThinker promotes entrepreneurial thinking and enhances critical thinking and problem-solving skills for both students and educators. Committed to meeting the dynamic challenges of modern learners, BrightThinker delivers scalable, forward-thinking solutions that drive progress in the education sector. To ensure flexibility, BrightThinker also offers digital courses in a printed format for students who prefer or require a non-digital learning option. #WeAreBrightThinker

Offices: Lewisville, Texas, US

EducationPersonal DevelopmentE-LearningTutoring
View all jobs at BrightThinker

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