Our Pittsburgh office, located in Cranberry Township, PA, is looking for a Technical Support Representative to join our Engraving Solutions business, which sells through our Brady and Gravotech brands. This role is pivot…
Skills: Technical Support, Case Management, Customer Relations, Quality Assurance, Product Support
As a Controls Engineer, your main responsibility will be to develop, implement, and support control systems for Brady’s Milwaukee facilities. This position requires the ability to work and manage multiple projects simult…
Brady Corporation is seeking a Senior Firmware Engineer to join our team in developing high speed inkjet and thermal transfer printing systems. The position is responsible for designing, implementing, and testing real-ti…
The R&D Model Maker is responsible for product development and sustaining duties as assigned and described below: The individual is expected to work closely with engineers and other team members to achieve project goals.…
Skills: Machining, Prototype Development, CNC Equipment, EDM, 3D Printing
Brady is seeking a Manufacturing Engineer to join our engineering team who are building the next generation of barcode readers allowing our clients to offer superior performance to their customers. Qualifications Conduct…
Skills: First Article Inspection, Engineering Change Orders, Cycle Time Optimization, Product Testing, Mechanical Modeling
This individual will perform domestic and international shipping and receiving tasks, such as verifying shipment details against records to ensure accuracy in type and quantity of materials. They will route items to appr…
Skills: Shipping and Receiving, SAP, Inventory Management, Order Picking, Packing
Must have 1+ years of reach truck experience. This position is responsible for keeping operations supplied with material and ensuring good work flow and materials delivery throughout the plant. Operating a sitting and/ o…
Warehouse Associate 3rd Shift - Plus $2.00 Shift Premium
Milwaukee, Wisconsin, United States · On-site
Entry level
This individual will perform domestic and international shipping and receiving tasks, such as verifying shipment details against records to ensure accuracy in type and quantity of materials. They will route items to appr…
Overall this individual will be performing on-site electrical distribution system evaluations and performing arc flash risk assessment calculations. Typical job activities will include supporting the sales team, working …
Skills: Arc Flash Risk Assessment, Electrical Engineering Calculations, Infrared Thermography, Power System Studies, Short Circuit Coordination Studies
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 56d ago
~40 hrs/week
Responsibilities
Provide advanced technical support for automated laser engraving and pin marking systems via phone, email, and chat. Manage the full lifecycle of customer cases with a goal of resolving 90% of all received issues.
Requirements
Candidates must be able to provide high-quality technical support and maintain professional relationships with customers and distributors. Ability to travel for training or business requirements is necessary.
Full job description
Our Pittsburgh office, located in Cranberry Township, PA, is looking for a Technical Support Representative to join our Engraving Solutions business, which sells through our Brady and Gravotech brands.
This role is pivotal in driving technical excellence. You will provide advanced product support for automated laser engraving and pin marking systems while ensuring a high level of customer satisfaction.
This is not an IT help desk role – you will be supporting external customers through phone, email, and case management systems.
This is an on-site role at our location in Cranberry Township, PA.
Qualifications
Case Handling: Serve as the first level of support for customers experiencing highly technical problems via phone, email, and chat; accurately document interactions and escalate complex cases to the field service team.
Technical Support: Provide high-quality technical customer support across our products and services.
Remote Diagnostics & Testing: Utilize remote desktop tools and electrical test equipment (e.g. multimeters) to isolate hardware, software, and system issues efficiently.
Case Resolution: Work diligently to resolve cases throughout their lifecycle with a goal of closing 90% of all received cases.
Customer Relations: Maintain a superior level of professionalism with customers, distributors, and internal teams to build positive, long-term rapport.
Quality Assurance: Ensure all support is delivered with accuracy and timeliness, staying updated on technological developments to meet both customer needs and core business goals.
Field Service: Travel may be required for training purposes or as the business requires.
Related keywords
Laser EngravingPin Marking SystemsTechnical SupportCase ManagementCustomer SatisfactionBradyGravotechEngraving SolutionsField ServiceProduct Support
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software.
Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries.
Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.
Offices: 6555 W Good Hope Rd, Milwaukee, WI 53223, US · Poldergotestraat, 9, Zele, Flemish Region 9240, BE
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software.
Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries.
Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.
Offices: 6555 W Good Hope Rd, Milwaukee, WI 53223, US · Poldergotestraat, 9, Zele, Flemish Region 9240, BE