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$33k–$43k/yr
Full-time
high school
Posted 5h ago
~40 hrs/week
Responsibilities
The representative manages the patient check-in process, including insurance verification and appointment scheduling. They are also responsible for collecting co-pays, managing account balances, and supporting daily office operations.
Requirements
A high school diploma or GED is required along with at least one year of office experience. Candidates must possess a valid driver's license and pass criminal and driving record background checks.
Full job description
The Patient Services Representative is responsible for enhancing the patient’s overall experience during their visit. The Representative will work directly with patients to assist with the admission and check-in process, review insurance eligibility and financial responsibilities, and schedule appointments. The Representative will be responsible for collecting any patient co-pays or outstanding balances. The Representative will also need to complete other tasks that contribute to the day-to-day functions of the office.
Hours of operation are 5am-1pm.
Duties/Responsibilities:
Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.
Greeting, educating, and instructing patients through admission and check-in process.
Verify patient information and check-in for scheduled appointments.
Notify patients of insurance benefits and financial responsibilities.
Answer telephone and direct calls appropriately.
Schedule patient appointments.
Manage clinical schedules and assist clinical staff as needed.
Monitor account balances, payment plans, and collection reports.
Crosstrain with county patient services staff and help cover county offices when requested.
Perform cash handling responsibilities and daily reconciliation of cash drawer.
Other duties as assigned.
Physical Requirements:
Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
The normal work routine has a minimal ergonomic risk for repetitive motion impairment.
The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area.
Required Qualifications:
Education: High School Diploma or GED required.
Experience: Minimum of one (1) year experience in an office setting; Experience in Healthcare Customer Service preferred.
Certificate or Professional License: No Certificates or Professional License required.
Valid driver’s license and active auto insurance coverage.
Satisfactory results from criminal and driving record background checks.
Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:
Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.
Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.
Bowen Health provides mental health care, primary health care, dentistry, and substance use treatment throughout Indiana. Our compassionate team of physicians, dentists, psychologists, psychiatrists, nurses, social workers, therapists, and Substance Use Disorder professionals are committed to making a positive difference in the lives of those we are privileged to serve. We offer comprehensive mental and physical health services and substance use treatment. Appointments are available in-person and by phone or video conference. We provide services via our outpatient offices, in homes, schools, and the community. For businesses and schools, we offer Employee Assistance Programs (EAP), and Student Assistance Programs (SAP).
Offices: 2621 East Jefferson Street, Warsaw, IN 46580, US · 833 W. Berkley Dr., Wabash, IN 46992, US · 720 e. Center St., Warsaw, IN 46580, US · 202 W. 3rd St., Marion, IN 46952, US · Enchanted Hills, 9799 Excalibur, Cromwell, IN 46732, US
CounselingMedication ManagementResidential ServicesAddictions and Substance AbuseAutism ServicesHuman Resources SupportBehavioral and Mental HealthcareOpioid Use DisorderMethadone TreatmentBehavioral Health
Bowen Health provides mental health care, primary health care, dentistry, and substance use treatment throughout Indiana. Our compassionate team of physicians, dentists, psychologists, psychiatrists, nurses, social workers, therapists, and Substance Use Disorder professionals are committed to making a positive difference in the lives of those we are privileged to serve. We offer comprehensive mental and physical health services and substance use treatment. Appointments are available in-person and by phone or video conference. We provide services via our outpatient offices, in homes, schools, and the community. For businesses and schools, we offer Employee Assistance Programs (EAP), and Student Assistance Programs (SAP).
Offices: 2621 East Jefferson Street, Warsaw, IN 46580, US · 833 W. Berkley Dr., Wabash, IN 46992, US · 720 e. Center St., Warsaw, IN 46580, US · 202 W. 3rd St., Marion, IN 46952, US · Enchanted Hills, 9799 Excalibur, Cromwell, IN 46732, US
CounselingMedication ManagementResidential ServicesAddictions and Substance AbuseAutism ServicesHuman Resources SupportBehavioral and Mental HealthcareOpioid Use DisorderMethadone TreatmentBehavioral Health