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Biffs Inc logoBiffs Inc

Customer Service Representative

Shakopee, Minnesota, United States · On-site

$22/hr–$26/hr

Entry level

Description We are seeking a friendly, detail-oriented Customer Service Representative to serve as the primary point of contact for customers of our portable restroom services. This role is responsible for handling inqui…

Skills: Customer Service, Scheduling, Communication, Interpersonal Skills, Organization

Biffs Inc logo

Customer Service Representative

Biffs Inc

Shakopee, Minnesota, United States • On-site

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Entry level

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  • $22/hr–$26/hr
  • Full-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, 401K Match, Training and Growth Opportunities
  • Posted 20d ago
  • ~40 hrs/week

Responsibilities

The role serves as the primary contact for portable restroom service customers, handling inquiries and scheduling rentals and service calls. It involves coordinating with dispatch and operations teams to ensure timely service and resolving customer complaints.

Requirements

A high school diploma is required, and previous phone-based customer service experience is preferred. Candidates must be proficient with computers and capable of remaining professional in high-volume situations.

Full job description

Description

 We are seeking a friendly, detail-oriented Customer Service Representative to serve as the primary point of contact for customers of our portable restroom services. This role is responsible for handling inquiries, scheduling rentals and service calls, resolving issues, and ensuring a positive customer experience from start to finish. The ideal candidate is organized, calm under pressure, and enjoys helping customers in a fast-paced, logistics-driven environment.

Key Responsibilities

  • Answer incoming calls, emails, and messages from customers in a professional and courteous manner
  • Schedule new rentals, service requests, deliveries, and pickups
  • Enter and update customer information, orders, and service details accurately in the system
  • Coordinate with dispatch and operations teams to ensure timely service
  • Resolve customer concerns or complaints promptly and escalate issues when necessary
  • Provide customers with clear information about service 
  • Maintain organized records and follow up on open requests
  • Support general administrative tasks related to customer service operations

Requirements

  Requirements

  • High school diploma or equivalent required
  • Previous customer service experience preferred (phone-based experience a plus)
  • Strong communication and interpersonal skills
  • Excellent organizational and multitasking abilities
  • Comfortable using computers, phones, and customer management software
  • Ability to remain professional and composed in high-volume or urgent situations
  • Reliable, punctual, and team-oriented

Work Environment & Physical Requirements

  • Frequent phone and computer use
  • Minimal physical demands; primarily seated work

What We Offer

  • Competitive pay
  • Training and opportunities for growth
  • Supportive team environment in an essential service industry
  • Medical, dental, and vision insurance
  • 401K match

Related keywords

Customer Management SoftwareLogisticsPortable Restroom ServicesDispatch CoordinationAdministrative TasksCustomer ExperienceService Scheduling

About Biffs Inc

LinkedInVisit site
Industry
Transportation/Trucking/Railroad
Company size
51-200 employees
Founded
1986
Headquarters
Shakopee, Minnesota
LinkedIn followers
196

Biffs Inc is a family owned portable toilet and luxury restroom trailer supplier. Biffs has been providing premium and personal service to the four corners of the Twin Cities Metro Area since 1986. We are the only provider in our industry to use hospital grade disinfecting systems on ALL trucks servicing portable restrooms. This guarantees that the units are not only clean but DISINFECTED. Our commitment to disinfect will kill bacteria and mold that other companies leave behind. Call us to rent portable restrooms, ADA compliant facilities, portable sinks and luxury trailers!

Offices: 8610 Hansen Ave, Shakopee, Minnesota 55379, US

Portable RestroomsLuxury Restroom Trailersand Equipment RentalTransportationSalesPublic Transportation
View all jobs at Biffs Inc

About Biffs Inc

LinkedInVisit site
Industry
Transportation/Trucking/Railroad
Company size
51-200 employees
Founded
1986
Headquarters
Shakopee, Minnesota
LinkedIn followers
196

Biffs Inc is a family owned portable toilet and luxury restroom trailer supplier. Biffs has been providing premium and personal service to the four corners of the Twin Cities Metro Area since 1986. We are the only provider in our industry to use hospital grade disinfecting systems on ALL trucks servicing portable restrooms. This guarantees that the units are not only clean but DISINFECTED. Our commitment to disinfect will kill bacteria and mold that other companies leave behind. Call us to rent portable restrooms, ADA compliant facilities, portable sinks and luxury trailers!

Offices: 8610 Hansen Ave, Shakopee, Minnesota 55379, US

Portable RestroomsLuxury Restroom Trailersand Equipment RentalTransportationSalesPublic Transportation
View all jobs at Biffs Inc

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