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BENEVOLENT FAMILY SERVICES LLC logoBENEVOLENT FAMILY SERVICES LLC

Clinical Case Manager

Hampton, Virginia, United States · Hybrid

$35/hr–$41/hr

Mid level

Job Title: Clinical Case Manager Department: Clinical Services Reports To: Chief Executive Officer Position Summary The Program Manager is responsible for overseeing the member’s overall care while in services with Benev…

Skills: Leadership, Communication, Organizational Skills, Electronic Health Record Systems, Microsoft Office Suite

BENEVOLENT FAMILY SERVICES LLC logo

Clinical Case Manager

BENEVOLENT FAMILY SERVICES LLC

Hampton, Virginia, United States • Hybrid

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Mid level

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  • $35/hr–$41/hr
  • Full-time
  • postgraduate degree
  • Posted 32d ago
  • ~40 hrs/week

Responsibilities

The Clinical Case Manager oversees member care, ensures regulatory compliance, and supervises clinical staff. Key duties include managing treatment plans, coordinating medication and therapy, and handling the discharge process.

Requirements

A Master's degree in a relevant field and 3-5 years of clinical experience, including 2 years in management, are preferred. Candidates should hold appropriate licensure such as CSAC or LMHP.

Full job description

Job Title: Clinical Case Manager

Department: Clinical Services

Reports To: Chief Executive Officer

Position Summary

The Program Manager is responsible for overseeing the member’s overall care while in services with Benevolent Family Services. This role ensures that high-quality care is provided in compliance with regulatory requirements and best practice standards. The Program Manager will supervise staff, manage program activities, and ensure the efficient delivery of services to clients.

Key Responsibilities

  1. Staff Oversight
    • Conduct bi-monthly meetings with staff, documenting all sessions in the electronic health record (EHR) system.
    • Meetings will discuss their abilities to manage client care, sessions, and documentation
    • Assist in organizing and lead monthly staff meetings, which can count as one of the bi-monthly supervision sessions if attended in full.
  2. Client Care and Coordination
    • Ensure treatment plans are developed within 24 hours of assessment and updated every as required for services.
    • Coordinate with assessment team on individuals' needs and level of care
    • Conduct reviews of client goals and treatment prior to reauthorization or step-down during treatment team meetings.
    • Oversee medication management oversight with nurse practitioners and therapy provided by licensed professionals (LPC, LCSW, LMFT, LMHP-E).
    • Coordinate with nurses (LPN or RN) for nursing screenings and assessments
    • Complete care coordination and case management for members, ensuring they're prepared for discharge/step down. 
  3. Discharge Planning
    • Manage the discharge process, ensuring clients transition successfully to appropriate levels of care.
    • Ensure discharge documentation is completed and signed by all parties in the EHR.
    • Ensure all members have copies of their treatment forms and access to their portal
  4. Compliance and Documentation
    • Ensure all progress notes and documentation are submitted by the end of the business day of the day the service is completed.
    • Conduct 5 chart audits weekly to ensure compliance with state and federal regulations.
    • Maintain accurate records of supervision, attendance, and client progress in the EHR.
  5. Meet with Individuals 
    • Conduct treatment team meetings and one-on-one sessions with members of center-based services to gather information about their care needs and service goals.

Qualifications

  • Education: Master’s degree in a relevant field (e.g., Psychology, Social Work, Counseling) preferred.
  • Experience: Minimum of 3-5 years of experience in a clinical setting, with at least 2 years in a supervisory or management role.
  • Licensure/Certification: Must hold appropriate licensure or certification as required (e.g., CSAC, LMHP type preferred).
  • Skills: Strong leadership, communication, and organizational skills. Proficient in electronic health record systems and Microsoft Office Suite.
  • Attributes: Ability to work independently and as part of a team, strong problem-solving skills, and a commitment to providing high-quality care.

Working Conditions

  • Full-time position with typical hours from 8:00 AM to 4:30 PM, Monday through Friday.
  • This position is a hybrid and will require in-office days for one-on-ones and staff meetings. 

Related keywords

Clinical Case ManagementEHRTreatment PlanningCare CoordinationDischarge PlanningChart AuditsCSACLMHPLPCLCSWLMFTClinical ServicesRegulatory ComplianceMedication ManagementHealthcare Management

About BENEVOLENT FAMILY SERVICES LLC

LinkedInVisit site

Our mission is to provide comprehensive, compassionate, and dedicated services to those with mental health difficulties

Industry
Mental Health Care
Company size
11-50 employees
Founded
2012
Headquarters
Hampton, Virginia
LinkedIn followers
72

Founded in October 2012, Benevolent Family Services, LLC, offers home-based independent living and coaching services within the community for adults, as well as children at risk of being removed from the home. We assist those who experience significant behavioral or emotional difficulties, we also adults provide assistance to those who are in need of additional services and support via our vast community referrals. What you can expect from our services is to develop better daily living skills.

Offices: 1919 COMMERCE DRIVE ST 345, 345, Hampton, Virginia 23666, US · 249 Central Park Ave, 300, Virginia Beach, VA 23462, US

mental healthserious mental illnessmedication managementdual diagnosiscommunity based counselingcommunity mental healthand homelessness
View all jobs at BENEVOLENT FAMILY SERVICES LLC

About BENEVOLENT FAMILY SERVICES LLC

LinkedInVisit site

Our mission is to provide comprehensive, compassionate, and dedicated services to those with mental health difficulties

Industry
Mental Health Care
Company size
11-50 employees
Founded
2012
Headquarters
Hampton, Virginia
LinkedIn followers
72

Founded in October 2012, Benevolent Family Services, LLC, offers home-based independent living and coaching services within the community for adults, as well as children at risk of being removed from the home. We assist those who experience significant behavioral or emotional difficulties, we also adults provide assistance to those who are in need of additional services and support via our vast community referrals. What you can expect from our services is to develop better daily living skills.

Offices: 1919 COMMERCE DRIVE ST 345, 345, Hampton, Virginia 23666, US · 249 Central Park Ave, 300, Virginia Beach, VA 23462, US

mental healthserious mental illnessmedication managementdual diagnosiscommunity based counselingcommunity mental healthand homelessness
View all jobs at BENEVOLENT FAMILY SERVICES LLC

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