Beltone Medical Office Assistant (Patient Care Coordinator)
Springfield, Illinois, United States · On-site
$18/hr–$20/hr
Mid level
Medical Office Assistant (Patient Care Coordinator) Springfield, IL Starting at $18.00-$20.00/Hour (based on experience) plus Monthly Bonus Opportunities! Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!) For over …
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$18/hr–$20/hr
Full-time
high school
Health Insurance, Vision Insurance, Dental Insurance, Life Insurance, Short-Term Disability, Long-Term Disability
Posted 42d ago
~40 hrs/week
Responsibilities
The Patient Care Coordinator manages front office operations, including scheduling appointments, processing insurance, and handling financial reports. They are responsible for providing professional customer service and supporting the Hearing Care Professional with administrative tasks.
Requirements
A high school diploma is required, with a preference for two years of experience in medical office work and customer service. Candidates must be proficient in MS Office and capable of multitasking in a professional office setting.
Full job description
Medical Office Assistant(Patient Care Coordinator)
Springfield, IL
Starting at $18.00-$20.00/Hour (based on experience) plus Monthly Bonus Opportunities!
Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!)
For over 80 years, Beltone has been “Helping the World Hear Better" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.
Primary Function
The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.
Objectives & Goals
The PCC will strive to increase revenue by ensuring patients are scheduled in an efficient manner and reach or exceed targeted sales & marketing goals.
Responsibilities
Greet all visitors.
Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
Schedules follow-up appointments.
Ensures quality customer service.
Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
Verify patients' insurance eligibility and benefits through all insurance carriers.
Collects and distributes mail, messages, and reports to the appropriate staff members.
Maintains patient files and database according to HIPPA regulations and by ensuring information is up-to-date.
Respects patients by recognizing their rights and maintaining confidentiality.
Makes phone calls to existing patients generate business (no cold-calling).
Assists the HCP by executing the "Cleaning Process" on patients' hearing instruments.
Prepare and generate reports for the clinic and corporate office.
Maintain the cleanliness of the office.
Perform a variety of additional administrative.
All other duties as assigned.
Qualifications & Requirements
High School diploma or equivalent is required.
Two (2) years previous medical or general office experience preferred.
Two (2) years previous customer service experience preferred.
Must be well organized and able to multitask efficiently.
Must have the ability to communicate effectively in English.
Must be proficient in MS Office and have good computer skills.
Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.
Compensation & Benefits
Starting at $18.00-$20.00/hour (based on experience) PLUS Monthly Bonus Opportunities
Full-time (40 hours/ week), Monday-Friday, 9am-5pm (No evenings or weekends!)
Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More
We are a fourth-generation family-owned hearing healthcare company that operates over 184 local Beltone office locations in Illinois, Florida, Missouri, Kansas, Arkansas, Oklahoma, and Tennesee.
You learn a few things during 70+ years in business. The most important being how you care for others makes all the difference.
We opened our first Beltone location in West Frankfurt, Illinois in 1950’s bringing the most advanced hearing aid technology to rural America.
As we’ve grown throughout the Midwest and South, we have always done business responsibly and in a way that makes us proud. It’s what unites us and drives us to find ways to do things better each day, so we can provide a better tomorrow to everyone who is impacted by our efforts.
Today, we are ranked by Newsweek as providing the Best Customer Service Experience in the U.S. because we treat our patients and our employees like family members – providing the best care and attention in the industry.
We have over 400+ professionals working every day to change people’s lives one hearing aid at a time. When you can hear well, you can live your life to the fullest. And that is what Alliance Hearing is all about for our patients and our team members.
We offer exceptional training and opportunities for growth for those who also believe that when you help another person improve their life, you also improve yours.
Offices: 1415 W. Hwy 50, O'Fallon, IL 62269, US · 2045 Zumbehl Rd., St. Charles, MO 63303, US · 11568 W. 95th St., Overland Park, KS 66214, US · 2824 N. Belt Hwy, St. Joseph, MO 64506, US · 95 White Bridge Rd., Ste 116, Nashville, TN 37205, US
Hearing Instrument SalesHearing Instrument RepairHearing AidHearing Evaluationsand Hearing Aid Service
We are a fourth-generation family-owned hearing healthcare company that operates over 184 local Beltone office locations in Illinois, Florida, Missouri, Kansas, Arkansas, Oklahoma, and Tennesee.
You learn a few things during 70+ years in business. The most important being how you care for others makes all the difference.
We opened our first Beltone location in West Frankfurt, Illinois in 1950’s bringing the most advanced hearing aid technology to rural America.
As we’ve grown throughout the Midwest and South, we have always done business responsibly and in a way that makes us proud. It’s what unites us and drives us to find ways to do things better each day, so we can provide a better tomorrow to everyone who is impacted by our efforts.
Today, we are ranked by Newsweek as providing the Best Customer Service Experience in the U.S. because we treat our patients and our employees like family members – providing the best care and attention in the industry.
We have over 400+ professionals working every day to change people’s lives one hearing aid at a time. When you can hear well, you can live your life to the fullest. And that is what Alliance Hearing is all about for our patients and our team members.
We offer exceptional training and opportunities for growth for those who also believe that when you help another person improve their life, you also improve yours.
Offices: 1415 W. Hwy 50, O'Fallon, IL 62269, US · 2045 Zumbehl Rd., St. Charles, MO 63303, US · 11568 W. 95th St., Overland Park, KS 66214, US · 2824 N. Belt Hwy, St. Joseph, MO 64506, US · 95 White Bridge Rd., Ste 116, Nashville, TN 37205, US
Hearing Instrument SalesHearing Instrument RepairHearing AidHearing Evaluationsand Hearing Aid Service