Clayton, North Carolina, United States · On-site
Description The Parts Sales Advocate is responsible for helping Baker Thermal Solutions customers obtain the right replacement parts, spare parts, and related aftermarket support for existing bakery equipment. This role …
Skills: Customer Service, Order Entry, Technical Support, Parts Identification, Mechanical Aptitude
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The Parts Sales Advocate manages customer inquiries and orders for replacement parts while coordinating with internal teams to ensure accurate fulfillment. This role involves researching equipment history, troubleshooting technical issues, and promoting aftermarket service offerings to drive revenue.
Candidates must possess strong communication and organizational skills with proficiency in Microsoft Office and the ability to interpret technical drawings. Previous experience in customer service, sales, or industrial equipment support is required, along with a high school diploma or equivalent.
Description
The Parts Sales Advocate is responsible for helping Baker Thermal Solutions customers obtain the right replacement parts, spare parts, and related aftermarket support for existing bakery equipment. This role combines responsive customer service, accurate order entry, technical curiosity, and practical coordination with internal teams to strengthen customer relationships and support Baker Thermal Solutions’ focus on proofing, baking, cooling, material handling, service, and lifecycle aftermarket value.
Company Alignment: This position supports Baker Thermal Solutions’ growth by improving customer response time, increasing parts and service capture, building accurate records, and helping convert equipment knowledge into repeatable aftermarket revenue and long-term customer confidence.
Requirements
Excellent communication, customer-service, and interpersonal skills with the ability to build rapport with customers and internal teammates.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle objects or controls, reach with hands and arms, climb stairs, talk, and hear. The employee may occasionally lift or move office products, supplies, or parts documentation up to 20 pounds.
Baker Thermal Solutions is an equal opportunity employer. Employment decisions are based on merit, competence, performance, and business needs. The company does not discriminate on the basis of any status protected by federal, state, or local law.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Baker Thermal Solutions offers an unmatched breadth of industrial bakery equipment with system solutions executed worldwide. We have a full range of aftermarket services from parts and inspections to on-site rebuilds for equipment with over 100 years of heritage. Becoming a part of the Middleby Bakery Group in 2012 has strengthened our qualification to design and supply complete systems for the production of many types of baked products. Working with our sister companies and allied equipment partners Baker Thermal Solutions is capable of supplying complete turnkey projects. The process starts with our Sales and Design Team as we gather all of the pertinent information and production requirements.
Offices: 8182 US 70 West, Clayton, NC 27520, US
Baker Thermal Solutions offers an unmatched breadth of industrial bakery equipment with system solutions executed worldwide. We have a full range of aftermarket services from parts and inspections to on-site rebuilds for equipment with over 100 years of heritage. Becoming a part of the Middleby Bakery Group in 2012 has strengthened our qualification to design and supply complete systems for the production of many types of baked products. Working with our sister companies and allied equipment partners Baker Thermal Solutions is capable of supplying complete turnkey projects. The process starts with our Sales and Design Team as we gather all of the pertinent information and production requirements.
Offices: 8182 US 70 West, Clayton, NC 27520, US
