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$22/hr–$26/hr
Full-time
high school, bachelor degree
Competitive Wages, Medical Insurance, Dental Insurance, Vision Insurance, 401k, Life Insurance
Posted 32d ago
~40 hrs/week
Responsibilities
The Dispatcher coordinates drivers, trucks, and containers to maximize productivity and ensure efficient customer service. They oversee daily routing, maintain compliance reports, and serve as a primary point of contact for customer issue resolution.
Requirements
Requires a High School Diploma or GED and 2 to 5 years of dispatching experience within the logistics or transportation industry. Candidates must be bilingual in English and Spanish and proficient in Microsoft Office programs.
Full job description
Summary
The Dispatcher reports directly to the Operations Manager. The Dispatcher is responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.
Job Description
Oversee daily dispatch and routing operations to maximize productivity, operational efficiency, and effective utilization of drivers, assets, and equipment.
Assign loads and routes based on driver location, route efficiency, and operational priorities while maintaining accurate route schedules and dispatch documentation.
Ensure the accuracy of tonnage reports, load sheets, asset assignments, work orders, and routing data to support operational performance and compliance standards.
Monitor route completion through driver check-ins and maintain detailed records of scheduled, missed, and additional pick-ups, route completions, and driver activity.
Coordinate end-of-day assignments and operational follow-up tasks to ensure timely completion of all service and delivery objectives.
Prepare and maintain all compliance reports in accordance with company policies, regulatory requirements, and industry standards.
Serve as a primary point of contact for customer inquiries and issue resolution, delivering professional and responsive customer service to maintain high satisfaction levels.
Support and mentor drivers and helpers by reinforcing company expectations, safety standards, and operational procedures, while developing foundational leadership skills necessary for future advancement opportunities.
Identify driver performance concerns or operational issues and communicate findings to management for timely resolution.
Perform additional operational, administrative, and supervisory duties as assigned.
Provide leadership and operational support as a backfill supervisor, assisting with training, team coordination, employee development, and departmental continuity.
This position is designed as a developmental steppingstone into a future leadership role within the Operations Department, providing hands-on exposure to dispatch operations, employee management, customer service, compliance, and daily operational decision-making.
Required Qualifications:
High School Diploma or G.E.D
2 – 5 years’ experience in a dispatching role, with a logistics or transportation industry experience.
Bilingual (English / Spanish)
Advanced knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.)
Strong organization and communication skills.
Excellent customer conflict resolution abilities.
Ability to perform physical requirements of the position with or without reasonable accommodations.
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Athens Services is a family-owned and -operated recycling and waste diversion leader in Southern California.
Industry
Environmental Services
Company size
1,001-5,000 employees
Founded
1957
Headquarters
City of Industry, CA
LinkedIn followers
18,232
Who We Are:
Athens Services is a family-owned and operated waste collection and recycling company. We started hauling with one truck in 1957 on the simple principle of providing exceptional, personalized service. Today, we serve more than 275,000 customers in 50 communities throughout the greater Los Angeles area.
What We Do:
We provide innovative, reliable, and high-quality waste processing, recycling, and other environmental services for residential, commercial, and public-sector customers. We are a regional leader in the industry, known for investing in the communities we serve, the people we employ, and the technology that will foster a sustainable environment for generations to come. Through reuse, recycling and composting, Athens diverts valuable resources from landfills.
What We Believe:
Athens’ mission remains much as it has always been: Provide great service to our customers; employ and develop great people; and foster a safe, healthy, and sustainable environment. That’s what we call The Athens Way. We are more than a corporation; we are family-owned and operated, and always will be.
Offices: 14048 Valley Blvd, City of Industry, CA 91746, US · 15045 Salt Lake Avenue, La Puente, CA 91746, US · 5355 Vincent Avenue, Irwindale, CA 91706, US · 12303 Montague Street, Pacoima, CA 91331, US · 1301 W. 228th Street, Torrance, CA 90501, US
Athens Services is a family-owned and -operated recycling and waste diversion leader in Southern California.
Industry
Environmental Services
Company size
1,001-5,000 employees
Founded
1957
Headquarters
City of Industry, CA
LinkedIn followers
18,232
Who We Are:
Athens Services is a family-owned and operated waste collection and recycling company. We started hauling with one truck in 1957 on the simple principle of providing exceptional, personalized service. Today, we serve more than 275,000 customers in 50 communities throughout the greater Los Angeles area.
What We Do:
We provide innovative, reliable, and high-quality waste processing, recycling, and other environmental services for residential, commercial, and public-sector customers. We are a regional leader in the industry, known for investing in the communities we serve, the people we employ, and the technology that will foster a sustainable environment for generations to come. Through reuse, recycling and composting, Athens diverts valuable resources from landfills.
What We Believe:
Athens’ mission remains much as it has always been: Provide great service to our customers; employ and develop great people; and foster a safe, healthy, and sustainable environment. That’s what we call The Athens Way. We are more than a corporation; we are family-owned and operated, and always will be.
Offices: 14048 Valley Blvd, City of Industry, CA 91746, US · 15045 Salt Lake Avenue, La Puente, CA 91746, US · 5355 Vincent Avenue, Irwindale, CA 91706, US · 12303 Montague Street, Pacoima, CA 91331, US · 1301 W. 228th Street, Torrance, CA 90501, US