University Park, Illinois, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Supervision, Library Services, Common Services Management, Administrative Leadership
Allegheny, North Carolina, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Food Preparation, Customer Service, Grilling, Deep Frying, Kitchen Equipment Operation
Reston, Virginia, United States · Hybrid
$69k–$103k/yr
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Infrastructure As Code, Ansible, High Performance Computing, CI/CD Pipelines, Cloud Platforms
Allegheny, North Carolina, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: College-level Teaching, Curriculum Delivery, Academic Instruction
University Park, Pennsylvania, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Grading, Canvas LMS, Course Management, Supply Chain Management
University Park, Illinois, United States · Hybrid
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Adobe Premiere Pro, Video Editing, Accessibility Standards, Captioning, Transcription
Harrisburg, Pennsylvania, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Recruiting, Program Development, Practice Preparation, Game Day Coaching, Athletic Coaching
University Park, Illinois, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Grading, Classroom Support, Tutoring, Computer Science, Computer Engineering
University Park, Illinois, United States · Hybrid
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Spatial Data Science, Geospatial Intelligence, Spatial Statistics, Geographic Visualization, GeoAI
Benner Township, Pennsylvania, United States · Hybrid
$41k–$59k/yr
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Office 365, Excel, SAP Concur, Zoom, Calendar Management
University Park, Illinois, United States · Hybrid
$41k–$59k/yr
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Fundraising, Donor Tracking, Database Management, Prospect Research, CRM Platforms
University Park, Illinois, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Document Control, Classified Material Handling, CUI Safeguarding, Inventory Management, Records Management
University Park, Illinois, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Astronautics, Astrodynamics, Space Systems Design, Orbital Mechanics, Space Mission Design
University Park, Illinois, United States · Hybrid
$41k–$65k/yr
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Estate Administration, Trust Administration, Record Management, Gift Processing, Donor Communication
Tallahassee, Florida, United States · Hybrid
$41k–$65k/yr
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Executive Administrative Support, Calendar Management, Budget Management, Expense Reconciliation, CRM Database Management
University Park, Pennsylvania, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Stagehand, Audio Engineering, Livestream Engineering, Lighting Technology, Production Management
University Park, Pennsylvania, United States · Hybrid
$66k–$95k/yr
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Donor Relationship Management, Stewardship Programming, Alumni Relations, Strategic Planning, Event Planning
University Park, Pennsylvania, United States · On-site
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: International Business Teaching, Curriculum Delivery, Academic Instruction
University Park, Pennsylvania, United States · On-site
$41k–$59k/yr
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Microsoft Office, Variable Data Printing, Address List Processing, NCOA Updates, Data Formatting
University Park, Illinois, United States · Hybrid
$54k–$78k/yr
APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally throu…
Skills: Budget Management, Personnel Supervision, Strategic Planning, Financial Reporting, Human Resources Administration
University Park, Illinois, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Oversee and coordinate common services within the University Libraries system. Manage staff and operational workflows to support library functions.
Candidates should have experience in supervisory roles within a library or academic setting. Proficiency in managing common services and administrative tasks is expected.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
The University Libraries is seeking a Common Services Supervisor to lead frontline staff in delivering high-quality customer service at Penn State’s Pattee Library and Paterno Library.
Reporting to the Manager of Common Services, the Common Services Supervisor is part of a supervisory team responsible for the day-to-day frontline operations of first-floor service points, where staff connect users to a wide range of library services and resources.
Supervise, train, and support part-time, student, and full-time employees across multiple library service points to ensure consistent, high-quality operations and customer service.
Develop and deliver onboarding programs, training materials, and ongoing professional development in customer service, policies, and research support, while considering current AI in academic libraries.
Manage hiring, scheduling, payroll, performance evaluations, and staff development while maintaining service coverage.
Facilitate staff communication, lead meetings, and foster a collaborative and supportive work environment.
Provide comprehensive customer service, including reference and circulation support, resolving patron issues, and guiding use of library resources.
Collaborate with campus partners and internal departments to maintain smooth operations and effective communication.
Maintain and troubleshoot operational systems and technologies to support public services.
Respond to emergency situations, ensure compliance with procedures, and coordinate facility maintenance.
Interpret and enforce policies, manage exceptions, oversee financial processes, and contribute to operational planning and improvements.
Important Note: The typical schedule for this position is from the late morning to the evening hours and will include one weekend day. This is a fully on-site position.
Required Qualifications:
Experience contributing to personnel management functions such as training, scheduling, workflow coordination, and providing frontline day-to-day support to team members
Proven ability to deliver high-quality customer service in a dynamic public-facing environment
Effective verbal and written communication skills, including active listening skills; inclusive and respectful when working with others.
Ability to collaborate effectively with colleagues across departments to ensure accurate, responsive, and high-quality customer service
Demonstrated teamwork experience, with the ability to work both independently and as part of a team, while effectively sharing information and supporting common goals
Demonstrated accountability, initiative, and sound decision-making in managing responsibilities
Ability to prioritize, manage multiple tasks, and adapt to changing priorities in a dynamic work environment
Experience using AI platforms, specifically related to customer service environments
Experience using Microsoft Office 365 applications, including Teams, SharePoint, Outlook, Word, and Excel.
Prior supervisory experience, including employee hiring, scheduling, performance management, coaching, and staff development
Demonstrated leadership style that promotes collaboration, accountability, communication, and employee engagement
Experience facilitating team-building activities and fostering a collaborative, supportive work environment
Experience using library circulation systems and library catalogs
Experience using Springshare products (e.g., LibAnswers, LibCal, LibGuides, or related applications)
The Common Services Supervisor will work on-site at Penn State's University Park campus.
The typical hours of this position are subject to change according to departmental needs (e.g., changes in library hours over breaks and holiday periods).
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.
Serving America’s Defense, Industry, and Education Communities for Over 75 Years. #arlpsu #weare #pennstate
The Applied Research Laboratory at Penn State University is an integral part of one of the leading research universities in the nation. ARL-Penn State supports national security, economic competitiveness, and quality of life through Education; Scientific discovery; Technology demonstration; and Transition to application. As a designated University Affiliated Research Center (UARC), ARL-Penn State conducts essential research, development, and systems engineering in support of our nations priorities free from conflict of interest or competition with commercial industry.
Offices: Applied Research Laboratory, Main Lab, Steam Drive, State College, Pennsylvania 16804, US · 559a Freeport Road, Freeport, Pennsylvania 16229, US · 1850 Centennial Park Dr, Reston, Virginia 20191, US · 995 Newtown Rd, Warminster, Pennsylvania 18974, US · 610 Dowell St, Keyport, Washington 98345, US
Serving America’s Defense, Industry, and Education Communities for Over 75 Years. #arlpsu #weare #pennstate
The Applied Research Laboratory at Penn State University is an integral part of one of the leading research universities in the nation. ARL-Penn State supports national security, economic competitiveness, and quality of life through Education; Scientific discovery; Technology demonstration; and Transition to application. As a designated University Affiliated Research Center (UARC), ARL-Penn State conducts essential research, development, and systems engineering in support of our nations priorities free from conflict of interest or competition with commercial industry.
Offices: Applied Research Laboratory, Main Lab, Steam Drive, State College, Pennsylvania 16804, US · 559a Freeport Road, Freeport, Pennsylvania 16229, US · 1850 Centennial Park Dr, Reston, Virginia 20191, US · 995 Newtown Rd, Warminster, Pennsylvania 18974, US · 610 Dowell St, Keyport, Washington 98345, US
