Manchester, England, United Kingdom · Hybrid
$36k–$38k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Data analysis, Customer insight, Quantitative research, Qualitative research, Data visualization
Guildford, England, United Kingdom · Hybrid
$65k–$77k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Strategic planning, Product management, Stakeholder management, Analytical thinking, Policy development
On-site
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Groundwork, Apprenticeship Assessment, End-Point Assessment, Construction Industry, Vocational Assessment
Hybrid
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Building services engineering, End-point assessment, Occupational competence, Assessment documentation, Caseload management
United Kingdom · Hybrid
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Strategic Leadership, Governance, Vocational Education, Technical Qualifications, Assessment and Awarding
Hybrid
$28k–$32k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Assessment, Internal quality assurance, Early years education, Regulatory compliance, Safeguarding
Hybrid
$30k–$35k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Learning and development, Training delivery, Training needs analysis, LMS management, Coaching
Hybrid
$65k–$75k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Financial reporting, Statutory accounts, Tax compliance, Audit management, Budgeting
Manchester, England, United Kingdom · Hybrid
$43k–$50k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Governance, Risk management, Internal audit, Assurance, Compliance
Hybrid
$35k–$42k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Business development, Sales, Strategic partnerships, Consultative sales, Contract negotiation
Hybrid
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Interior Systems Installation, End-Point Assessment, Vocational Assessment, Quality Assurance, Documentation
Hybrid
$38k–$45k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: End-point assessment, Building services engineering, Apprenticeship standards, Competence-based assessment, Caseload management
Hybrid
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Plumbing, Domestic Heating, End-Point Assessment, Assessment, Occupational Competency
Manchester, England, United Kingdom · Hybrid
$67k–$76k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Commercial planning, Strategic planning, Stakeholder management, Programme delivery, Business transformation
Manchester, England, United Kingdom · Hybrid
$63k–$69k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Strategic leadership, Commercial performance management, Product development, Customer insight, Stakeholder engagement
Manchester, England, United Kingdom · Hybrid
$38k–$39k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Microsoft Dynamics 365, Power Platform, Power Automate, Customer Service, Troubleshooting
Guildford, England, United Kingdom · Hybrid
$53k–$62k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: Strategic Planning, Operational Coordination, Stakeholder Management, People Leadership, Project Management
On-site
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: End-point Assessment, Groundwork Industry, Vocational Assessing, Caseload Management, Quality Assurance
Hybrid
$38k–$45k/yr
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: End-point Assessment, Carpentry and Joinery, Work based learning assessment, Case load management, Interpersonal communication
Hybrid
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make t…
Skills: End-Point Assessment, Interior Systems Installation, Dry-Lining, Vocational Assessing, Case Management
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The Customer Insight Analyst will transform data from multiple sources into actionable insights to inform strategic business decisions. They will develop dashboards and reports while collaborating with stakeholders to identify customer trends and opportunities for improvement.
Candidates must have a degree or relevant qualification and proven experience in delivering research projects, preferably within an education or assessment context. Strong skills in quantitative and qualitative analysis, data visualization, and stakeholder influencing are essential for success.
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Job title: Customer Insight Analyst
Contract type: Permanent
Location: Manchester
Salary: £36,000 to £38,200
Working arrangements: Hybrid working, with a minimum of two days a week in the office
Do you enjoy looking beyond the data to uncover what it really means? Are you energised by asking questions, exploring possibilities and making sense of complex information, even when all the answers aren't immediately clear?
This is an opportunity to join AQA's evolving Customer Intelligence team. Using your curiosity, analytical thinking and sound judgement, you'll help us better understand our customers and competitors, shape important business decisions and uncover valuable insights.
Purpose of the Role
As a Customer Insight Analyst, you'll help AQA better understand its customers by turning information from multiple sources into clear, actionable insight.
This is more than a reporting role. You'll look beyond the data to identify patterns, explore underlying causes and build a deeper understanding of customer needs and experiences. Through your analysis and recommendations, you'll help colleagues and leaders make confident, evidence-based decisions.
You'll join a developing Customer Intelligence team, so you'll need to be comfortable working with ambiguity, adapting to evolving ways of working and helping shape a more proactive, forward-looking approach to insight.
In this role, you’ll be responsible for:
• Analysing customer, research, behavioural and panel data to identify trends, anomalies and opportunities, bringing different sources together into a clear and meaningful story.
• Creating dashboards, reports and accessible data visualisations that give stakeholders practical insight and recommendations.
• Working with teams across AQA to understand their questions, challenge assumptions and influence decisions through trusted evidence and customer insight.
You'll thrive in this role if you're curious, enjoy exploring unanswered questions and can see beyond individual data points to understand the bigger picture. You’ll bring:
• Experience using quantitative and qualitative research methods to analyse information and generate actionable insight.
• The ability to handle large or complex datasets while continuing to question what the information means and what else needs to be understood.
• Experience presenting complex findings clearly through reports, dashboards, visualisations or data storytelling.
• Confidence advising and influencing stakeholders through evidence-based recommendations.
• A proactive and adaptable approach, with the ability to work effectively when processes or information are still developing.
What’s in it for you?
You'll help shape an evolving Customer Intelligence team, with the opportunity to influence how insight is generated, shared and used, rather than stepping into a role where everything is already defined.
• Influence decisions that affect AQA’s customers, products and future direction.
• Explore different sources of customer and competitor information.
• Develop your analytical, research, influencing and data storytelling skills.
• Work with stakeholders across a wide range of teams and business areas.
• Help build a more proactive and customer-focused approach to decision making.
Diversity and inclusion statement
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
Application process
• To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 16 August.
• First stage interviews will take place remotely on 24 and 25 August, second stage interviews will take place in our Manchester office on the week of 31 August.
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We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Together, let’s ask the questions that matter.
At AQA, we’re proud to be the leading provider of accessible qualifications and support services for teachers and students. We set and mark around half of all GCSEs and A-levels taken in the UK every year; we ask the questions that matter, so that every learner can achieve the results they deserve. Teachers and learners are at the heart of everything we do. As an independent education charity, any money we make is reinvested back into research so that every learner receives fair and inclusive assessment. We’re always here for our teachers and support them through free training, expert guidance and unbeatable resources. As the most chosen awarding body, we have the biggest teaching community too – teachers are in good company with AQA. The AQA Group also includes Exampro, TQUK, Project Q, AlphaPlus, Grademaker. For more information about how AQA handles your personal data please visit https://www.aqa.org.uk/about-us/privacy-notice
Offices: Devas Street, Manchester, M15 6EX, GB · Stag Hill House Guildford Surrey, Guildford , GU2 7XJ, GB · Windsor House, Cornwall Road, Harrogate, North Yorkshire HG1 2HW, GB · 2nd Floor, Lynton House, 7-12 Tavistock Square, London, WC1H 9LT, GB
Together, let’s ask the questions that matter.
At AQA, we’re proud to be the leading provider of accessible qualifications and support services for teachers and students. We set and mark around half of all GCSEs and A-levels taken in the UK every year; we ask the questions that matter, so that every learner can achieve the results they deserve. Teachers and learners are at the heart of everything we do. As an independent education charity, any money we make is reinvested back into research so that every learner receives fair and inclusive assessment. We’re always here for our teachers and support them through free training, expert guidance and unbeatable resources. As the most chosen awarding body, we have the biggest teaching community too – teachers are in good company with AQA. The AQA Group also includes Exampro, TQUK, Project Q, AlphaPlus, Grademaker. For more information about how AQA handles your personal data please visit https://www.aqa.org.uk/about-us/privacy-notice
Offices: Devas Street, Manchester, M15 6EX, GB · Stag Hill House Guildford Surrey, Guildford , GU2 7XJ, GB · Windsor House, Cornwall Road, Harrogate, North Yorkshire HG1 2HW, GB · 2nd Floor, Lynton House, 7-12 Tavistock Square, London, WC1H 9LT, GB
