Sydney, New South Wales, Australia · On-site
APG & Co A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian …
Skills: Customer service, Zendesk, Communication, Problem resolution, Quality assurance
Sydney, New South Wales, Australia · Hybrid
APG & Co A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian …
Skills: Customer Service, Zendesk, Issue Resolution, Quality Assurance, Reporting
Mosman, New South Wales, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Retail management, Team leadership, Sales target achievement, KPI management, Visual merchandising
Melbourne, Victoria, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Customer Service, Sales, Relationship Building, Fashion Styling, Visual Merchandising
Melbourne, Victoria, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Customer Service, Sales, Relationship Building, Fashion Styling, Trend Analysis
Melbourne, Victoria, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Customer Service, Sales, Relationship Building, Fashion Styling, Visual Merchandising
Melbourne, Victoria, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Retail Management, Team Leadership, Sales Driving, Visual Merchandising, KPI Management
Melbourne, Victoria, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Retail management, Team leadership, Sales performance, Visual merchandising, Expense control
Claremont, Western Australia, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Customer Service, Sales, Styling, Relationship Building, Visual Merchandising
Sydney, New South Wales, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Customer Service, Sales, Relationship Building, Fashion Styling, Visual Merchandising
Sydney, New South Wales, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Customer Service, Sales, Styling, Relationship Building, Visual Merchandising
Sydney, New South Wales, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Customer Service, Sales, Relationship Building, Fashion Styling, Visual Merchandising
Melbourne, Victoria, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Customer Service, Sales, Personal Styling, Visual Merchandising, Relationship Building
Sydney, New South Wales, Australia · Hybrid
APG & Co A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian …
Skills: Womenswear design, Denim expertise, Technical design, Tech pack creation, Trend forecasting
Sydney, New South Wales, Australia · Hybrid
APG & Co A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian …
Skills: Womenswear Design, Denim Expertise, Creative Direction, Team Leadership, Range Architecture
Melbourne, Victoria, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Retail Management, Team Leadership, Sales Driving, Visual Merchandising, Expense Control
Sydney, New South Wales, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Retail management, Sales target achievement, Team leadership, Visual merchandising, Budget management
Sydney, New South Wales, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Retail Management, Team Management, Sales Driving, Visual Merchandising, Expense Control
Melbourne, Victoria, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Retail management, Team leadership, Sales target achievement, Visual merchandising, Budget management
Sydney, New South Wales, Australia · On-site
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our hi…
Skills: Retail Management, Team Leadership, Sales Driving, Visual Merchandising, KPI Management
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Deliver outstanding brand-aligned customer service across phone, chat, and email channels while managing order resolutions and quality assurance. Liaise with internal departments and warehouses to resolve queries and maintain accurate records in Zendesk.
The role requires a commitment to providing high-quality customer support and meeting specific KPI standards for response times and satisfaction. Candidates must be able to act as a brand ambassador and support retail and online channels effectively.
APG & Co
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.
The working environment is dynamic, professional and passionate. The mission: Bringing Style to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last.
Deliver outstanding ‘on brand’ customer service across all brands, driving customer satisfaction.
Support retail and online channels with all queries and issue resolution.
Key Responsibilities:
KPI's: 90% Satisfaction Rate; 4 hours Average First Response Time; 90% Call Acceptance; 80% One-Touch Tickets; 3 business Days Full Resolution.
COMPLIANCE – Abide by all Company Policy and Procedures.
Perks & Benefits
As part of the APG family, you’ll enjoy:
APG & Co is home to the iconic Australian fashion brands Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated a collection of Australia’s great fashion brands. Our purpose is to grow these brands and guide their evolution to be at the forefront of Australian fashion. As a custodian for Australian fashion, our role is to celebrate our heritage and to allow our brands to express themselves in contemporary, relevant and authentic ways. We are proud of our achievements to date and relentlessly strive for continual success in the future. We have an unwavering commitment to design and quality across all aspects of our business. this commitment, when coupled with our creativity and passion allows us to bring great brands to life in engaging and surprising ways.
Offices: 1 Chalmers Crescent, Level 5, Mascot, New South Wales 2020, AU
APG & Co is home to the iconic Australian fashion brands Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated a collection of Australia’s great fashion brands. Our purpose is to grow these brands and guide their evolution to be at the forefront of Australian fashion. As a custodian for Australian fashion, our role is to celebrate our heritage and to allow our brands to express themselves in contemporary, relevant and authentic ways. We are proud of our achievements to date and relentlessly strive for continual success in the future. We have an unwavering commitment to design and quality across all aspects of our business. this commitment, when coupled with our creativity and passion allows us to bring great brands to life in engaging and surprising ways.
Offices: 1 Chalmers Crescent, Level 5, Mascot, New South Wales 2020, AU
