Position Title: Care Coordinator
Department: Operations / Client Services
Reports To: Administrator / Director of Operations
Position Type: Full-Time
Location: On-site- Akron, Ohio
Salary: $50,000
Position Summary
The Care Coordinator is responsible for the oversight, coordination, and quality assurance of non-medical home care services. This role provides direct supervision and support to home health aides/caregivers, ensures appropriate staffing and scheduling, conducts field supervision, and serves as a liaison between clients, caregivers, and office staff. The Care Coordinator plays a critical role in maintaining service quality, caregiver satisfaction, and client safety.
Essential Duties and Responsibilities
Caregiver Coordination & Support
- Supervise, coach, and support home health aides/caregivers to ensure compliance with company policies and care standards including annual and pre-employment training completion
- Address caregiver performance issues, provide corrective action, and participate in disciplinary processes when necessary
- Serve as a primary point of contact for caregivers regarding client assignments, concerns, and scheduling needs
Scheduling & Staffing
- Coordinate and maintain caregiver schedules to ensure timely coverage of all client service hours
- Match caregivers to clients based on skills, availability, and client preferences
- Manage call-offs, last-minute coverage needs, and schedule changes
- Collaborate with recruiting staff to communicate staffing needs and onboarding priorities
Client Coordination & Quality Assurance
- Participate in client intake processes, including service initiation and ongoing service coordination
- Conduct client check-ins and follow-ups to assess satisfaction and address concerns
- Respond to client complaints or service issues and implement appropriate resolutions
- Ensure care plans are followed and services are delivered as authorized
Documentation & Compliance
- Maintain accurate and timely documentation of supervisory visits, caregiver evaluations, and client communications
- Ensure compliance with applicable state regulations, agency policies, and payer requirements
- Assist with audits, surveys, and internal quality assurance initiatives
- Utilize agency software systems (e.g., scheduling, documentation, and EVV platforms) effectively
Communication & Collaboration
- Communicate regularly with administrative staff, nurses (if applicable), and leadership regarding client and caregiver matters
- Participate in team meetings and contribute to process improvement initiatives
- Provide input on policy updates, training needs, and operational efficiencies
Qualifications
Required Qualifications
- High school diploma or equivalent required
- Minimum of 1–3 years of experience in home care or healthcare operations, preferably caregiver supervision
- Knowledge of non-medical home care services and caregiver roles
- Strong organizational, time-management, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with computer systems and scheduling software
- Reliable transportation and ability to travel to client homes as needed
Preferred Qualifications
- Associate’s or Bachelor’s degree in healthcare administration, social services, or related field
- Previous supervisory or management experience in home care
- Familiarity with state home care regulations and EVV requirements
- Experience utilizing Kantime EMR
Physical and Work Requirements
- Ability to work in an office environment
- Ability to sit, stand, walk, and drive for extended periods
- Ability to lift up to 25 pounds as needed
- On-call or after-hours availability may be required