Belfast, Northern Ireland, United Kingdom · Hybrid
Purpose of the Role Bring curiosity, precision, and a problem-solving mindset to the heart of business operations. As a Support Analyst, your behind-the-scenes work keeps systems running, data flowing, and questions answ…
Skills: Technical Triage, Data Investigation, SQL, Azure DevOps, Case Management
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The Support Analyst ensures the smooth operation of internal systems and assists Product Development teams with deployment and issue investigation. They act as the initial point of triage for client support tickets and coordinate with various teams to resolve technical queries.
This entry-level role is suitable for recent graduates or students with an interest in IT, operations, or business analysis. Candidates should be eager to learn technical tools like SQL and Azure while possessing strong analytical and communication skills.
Purpose of the Role
Bring curiosity, precision, and a problem-solving mindset to the heart of business operations.
As a Support Analyst, your behind-the-scenes work keeps systems running, data flowing, and questions answered, supporting smoother operations and smarter decisions that make working
lives better.
About Us
We are Allsop, a leading provider of cloud-based business technology solutions for over 20 years.
Our mission is simple yet powerful: making working lives better. We achieve this by delivering
innovative web and mobile solutions that break through technology barriers and support the
real needs of our clients worldwide.
Our core values guide everything we do:
Innovative: We are pioneers, constantly seeking creative solutions to improve our products, processes, and services, making working lives better.
Helpful: We're always ready to support and assist our clients, colleagues, and partners, going the extra mile to improve their working lives.
Accountable: We are committed to our responsibilities and take ownership of our actions to deliver high-quality solutions and service, making working lives better.
Respectful: We treat everyone with courtesy, empathy, and professionalism, building trust and collaboration to enhance working lives.
Passionate: We bring boundless enthusiasm and dedication to our mission, fully investing ourselves in making working lives better.
Backed by our guiding principles, delivering excellence for others, leading in technology
to the point of disruption, and always staying agile, we empower clients across sectors such as food and beverage, wholesale distribution, specialist retail, veterinary, e-commerce, and construction-related services. Our intelligent, scalable ordering and pricing tools help organisations achieve precision, agility, and insight in fast-moving, high-demand environments. Our culture is innovative, collaborative, and energetic. Every line of code contributes to smarter products and platforms, smoother operations, and more effective businesses.
Overview of the Role
As a Support Analyst, you’ll help ensure the smooth running of internal systems, support Product Development teams by helping deploy, monitor, and investigate issues with our solutions and liaise with Clients to ensure we are delivering value to their businesses. Your work
will contribute to our mission of making working lives better by enabling efficient processes and
informed decisions.
You will be part of a collaborative team that supports multiple business functions. Ideal for those early in their career or on a student placement, this role offers hands-on experience, learning opportunities, and the chance to see how technology and data power great service. The role also includes support or mentoring from more experienced team members.
Key Responsibilities
Technologies & Tools
You will have some familiarity with or be willing to learn:
Behavioural Competencies
Experience
Success Measures
Career Development
This role sits within the Operations team and, depending on your interest and development can prepare you for progression into the following:
As the company scales other opportunities may become available.
We support growth with:
Manufacturer of best-selling monitor stands and accessories.
It’s more than likely that at some point in your life you’ve enjoyed one of Allsop’s innovative products. We’ve been creating industry-leading consumer products since 1964, when founder, Ivor “Buss” Allsop invented the Ski-Boot-In. We’ve been pushing the envelope and striving toward the concept of “patented ingenuity” ever since. Ivor’s sons, Mike and Jim, led the family business into consumer electronics with the introduction of the mechanized audio cassette deck cleaner, as well as the development and subsequent introduction of the first VCR cleaner. They took the company worldwide in the 80's, establishing Allsop Europe in Waterford, Ireland. The company is now led by Ryan Allsop, and the Allsop product line has expanded to include hundreds of products that are sold in the largest retailers around the world.
Offices: 913 Squalicum Way, Bellingham, Washington 98225, US
Manufacturer of best-selling monitor stands and accessories.
It’s more than likely that at some point in your life you’ve enjoyed one of Allsop’s innovative products. We’ve been creating industry-leading consumer products since 1964, when founder, Ivor “Buss” Allsop invented the Ski-Boot-In. We’ve been pushing the envelope and striving toward the concept of “patented ingenuity” ever since. Ivor’s sons, Mike and Jim, led the family business into consumer electronics with the introduction of the mechanized audio cassette deck cleaner, as well as the development and subsequent introduction of the first VCR cleaner. They took the company worldwide in the 80's, establishing Allsop Europe in Waterford, Ireland. The company is now led by Ryan Allsop, and the Allsop product line has expanded to include hundreds of products that are sold in the largest retailers around the world.
Offices: 913 Squalicum Way, Bellingham, Washington 98225, US
