Position Summary: The Director of Operations is responsible for overseeing all aspects of customs operations, including brokerage, transportation, customer service, and administrative functions within their regional area…
The Opportunity Join us as a Senior Pricing Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver m…
Skills: Freight Pricing, Negotiation, Market Analysis, CargoWise, MS Excel
Philadelphia, Pennsylvania, United States · On-site
Entry level
The Opportunity Join us as a Customs Brokerage Automation Intern and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and …
Skills: Business Process Documentation, Automation Testing, Data Entry, Reporting, Data Analysis
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$140k–$190k/yr
Full-time
professional certificate
Posted 9d ago
~40 hrs/week
Responsibilities
Oversee all regional customs operations, including brokerage, transportation, and customer service, while ensuring strict compliance with CBP regulations. Lead a team of licensed brokers to achieve financial goals, operational KPIs, and maintain strong client relationships.
Requirements
Requires a Licensed U.S. Customs Broker with 8-10 years of management experience in logistics or customs brokerage. Must possess deep knowledge of international trade regulations and a proven track record of managing large, complex operations.
Full job description
Position Summary:
The Director of Operations is responsible for overseeing all aspects of customs operations, including brokerage, transportation, customer service, and administrative functions within their regional area. This role ensures compliance with US Customs and Border Protection (CBP) regulations, drives operational efficiency, achieves Key Performance Indicators (KPI’s), regional financial goals and fosters strong client relationships. The Director will lead a team of licensed brokers and supporting staff, ensure policies and SOP’s are followed, collaborate cross-functionally to support the company’s brokerage operations within the organization. This position will be based in Miami, FL.
Key Responsibilities:
Leadership
Lead, mentor, and manage a team of licensed customs brokers and operational staff.
Collaborate with leadership to align operations with company financial and service goals.
Address any deficiencies immediately, with appropriate follow-up and process adjustments to protect the companies interests.
Participate in local and/or national trade associations representing the company in key vertical segments.
Compliance & Risk Management
Ensure full compliance with regulations, policies and procedures.
Implement and oversee key audits and implement necessary operational adjustments.
Partner with Regulatory and Trade Services to ensure a high level of service and capabilities.
Operational Excellence
Monitor service levels to ensure service, billing and compliance KPI’s are achieved.
As needed, adjust local/regional processes to improve speed, accuracy, and customer satisfaction.
Implement and maintain standard operating procedures (SOPs) across regional functions.
Strategically partner with peer operational directors to support the larger team and customer base.
Client Relations & Business Development
Serve as a senior point of contact for key clients regarding operations.
Support sales and account management teams in developing solutions for clients.
Support the onboarding of new clients and monitoring of service levels, participate in business reviews with key clients.
Technology & Innovation
Support and adopt new technology solutions to streamline processes and align with the companies automation efforts.
Support IT and Sales to implement technological integration with clients.
Qualifications:
Licensed U.S. Customs Broker (required).
8-10 years management experience in logistics, supply chain, customs brokerage or related field(s).
Deep understanding of international and customs regulations and compliance.
Proven track record of managing large teams and complex operations.
Strong analytical, communication, and organizational skills.
Ability to lead changes and drive continuous improvement.
Strong client-facing skills and business acumen.
Experience working with multinational clients and global trade regulations.
Cargowise experience is a plus
Alba Wheels Up International is an Equal Opportunity Employer
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
1949
Headquarters
Valley Stream, New York
LinkedIn followers
6,727
Alba Wheels Up International, LLC® is part of The Alba Group, a portfolio of specialized companies delivering end-to-end solutions across customs brokerage, international and domestic logistics, trade advisory, and cross-border specialty cargo solutions.
The Alba Group includes:
• Alba Wheels Up International
• Advance Customs Brokers International
• John A. Steer Company
• The Perishable Specialist, Inc.
• Cobalt Wine Logistics
Together, we focus on the tough stuff: the complex, highly regulated, and time-sensitive challenges.
We support clients operating in trade-sensitive industries, including perishables, food and beverage, wine and spirits, manufacturing, and other highly regulated sectors where precision, speed, and compliance are critical.
With offices in New York, Jersey City, Philadelphia, Baltimore, Norfolk, Miami, Los Angeles, and San Francisco, and a global network of partners, The Alba Group delivers tailored, results-driven solutions backed by deep industry knowledge.
We help companies reduce risk, recover costs, and make smarter trade decisions. Reach out to understand how we can support your business.
Offices: 1 E Lincoln Ave, Valley Stream, New York 11580, US · 111 Town Square Place, Jersey City, New Jersey 07310, US · 9831 NW58 Street, Suite 131, Miami, Florida 33178, US · 5230 Pacific Concourse Dr, Los Angeles, California 90045, US · 395 Oyster Point Blvd, South San Francisco, California 94080, US
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
1949
Headquarters
Valley Stream, New York
LinkedIn followers
6,727
Alba Wheels Up International, LLC® is part of The Alba Group, a portfolio of specialized companies delivering end-to-end solutions across customs brokerage, international and domestic logistics, trade advisory, and cross-border specialty cargo solutions.
The Alba Group includes:
• Alba Wheels Up International
• Advance Customs Brokers International
• John A. Steer Company
• The Perishable Specialist, Inc.
• Cobalt Wine Logistics
Together, we focus on the tough stuff: the complex, highly regulated, and time-sensitive challenges.
We support clients operating in trade-sensitive industries, including perishables, food and beverage, wine and spirits, manufacturing, and other highly regulated sectors where precision, speed, and compliance are critical.
With offices in New York, Jersey City, Philadelphia, Baltimore, Norfolk, Miami, Los Angeles, and San Francisco, and a global network of partners, The Alba Group delivers tailored, results-driven solutions backed by deep industry knowledge.
We help companies reduce risk, recover costs, and make smarter trade decisions. Reach out to understand how we can support your business.
Offices: 1 E Lincoln Ave, Valley Stream, New York 11580, US · 111 Town Square Place, Jersey City, New Jersey 07310, US · 9831 NW58 Street, Suite 131, Miami, Florida 33178, US · 5230 Pacific Concourse Dr, Los Angeles, California 90045, US · 395 Oyster Point Blvd, South San Francisco, California 94080, US