Tianjin, Tianjin, China · On-site
Job Description: A. Accountabilities Customer Acceptance and Delivery Manager (CADM) is accountable for the On-Time, On-Quality and On-Customer Satisfaction delivery of an Aircraft fleet to airlines customers/lessors. Sh…
Skills: Risk management, Project management, Technical status monitoring, Industrial planning, Customer relationship management
Sulzbach, Rhineland-Palatinate, Germany · Hybrid
Job Description: Um die Abteilung “IT Operations & Customer Service” zu unterstützen, sucht die Airbus Secure Land Communications GmbH einen Customer Support Engineer (m/w/d) Agnet an den Standorten Sulzbach (Ts.) oder B…
Skills: Customer support, IT operations, IP networks, Linux, Mobile communications
Getafe, Community of Madrid, Spain · Hybrid
Job Description: We are looking for a passionate Senior Aerodynamics Engineer to join our elite Flight Physics team at Airbus Defence & Space in Getafe. In this role, you won't just analyze airflows—you will directly inf…
Skills: Aerodynamics, CFD modeling, Wind tunnel testing, Safe separation analysis, Flight physics
Blagnac, Occitania, France · Hybrid
Job Description: Skywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operati…
Skills: Customer success management, Airline operations, Flight operations, Aircraft systems, Program management
Manching, Bavaria, Germany · Hybrid
Job Description: Zur Unterstützung des Bereichs „Nachrüstungsmanagements & Services“ sucht Airbus Defence and Space einen SSC Konstrukteur für logische Elektrik nationaler Modifikationen (d/w/m) Im Systemunterstützungsze…
Skills: Electrical engineering, Cable harness design, Electrical diagram definition, CAD tools, Capital by Mentor Graphics
Albacete, Castile-La Mancha, Spain · On-site
Job Description: Mission To Iead and orchestrate the industrial growth strategy for the Albacete site by defining sizing scenarios, managing complex stakeholder requirements, and ensuring the seamless entry into service …
Skills: Project Management, Industrial Planning, Capacity Planning, Stakeholder Management, Infrastructure Oversight
Manching, Bavaria, Germany · On-site
Job Description: In order to support the Simulation Team, Airbus Defence and Space is looking for a Simulation UI Software Engineer - Qt/QML (d/m/f) Our department develops top-notch, high-fidelity engineering and traini…
Skills: C++, Qt, QML, Software architecture, Frontend development
Toulouse, Occitania, France · Hybrid
Job Description: Airbus Commercial Aircraft is looking for a Line Balancing Expert (f/m) to join our transnational team based in Toulouse, France. You will be part of a team developing Process, Method, Data and Tool for …
Skills: Line balancing, Production engineering, Industrial engineering, Process development, Data analysis
Kinston, North Carolina, United States · On-site
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us a…
Skills: Leadership, Manufacturing, Aerostructures, Assembly, Strategic planning
Mirabel, Quebec, Canada · On-site
Job Description: Dans le cadre de l’industrialisation du programme avion A220 avec notre partenaire/client, le rôle primaire du « Concepteur composite » est d’assurer que la conception de la structure primaire, la concep…
Skills: Aerostructure design, Composite materials, Metallic structures, Catia, Enovia
Mirabel, Quebec, Canada · On-site
Job Description: Et si VOTRE aventure avec NOUS commençait ?! Nous vous proposons de travailler chez Airbus Atlantique, nouveau champion de dimension mondiale, n°2 des aérostructures, n°1 des sièges pilotes et dans le To…
Skills: Stress analysis, Structural analysis, Metallic structures, Composite structures, Catia
On-site
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us a…
Skills: Avionics, Ground testing, Electrical systems, Flight controls, Navigation systems
Toulouse, Occitania, France · Hybrid
Job Description: Airbus Commercial Aircraft is looking for a HR Business Partner (f/m) to join our HR Engineering team based in Toulouse, France. As an HR Business Partner (HRBP), your mission is to align business and en…
Skills: HR Business Partnering, Talent Management, Workforce Planning, Succession Planning, Leadership Development
Newport Beach, California, United States · Hybrid
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us a…
Skills: Supply Chain Management, Quality Management, Industrial Engineering, Supplier Auditing, Problem Solving
Mirabel, Quebec, Canada · Hybrid
Job Description: ***English job description follows*** Description de l'emploi : Vous avez une expérience en ingénierie aéronautique, vous avez travaillé dans la gestion de projets d'affaires et vous souhaitez évoluer et…
Skills: Aeronautical engineering, Project management, Product development process, Strategic thinking, Cost planning
Mobile, Alabama, United States · On-site
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us a…
Skills: Electrical systems architecture, Cabin systems integration, Airworthiness requirements, Wiring diagrams, Safety analysis
Grand Prairie, Texas, United States · On-site
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us a…
Skills: SAP SD, SAP MM, SAP PP, Business analytics, Statistics
Ottobrunn, Bavaria, Germany · Hybrid
Job Description: Zur Unterstützung des Commercial & Contracts Teams in Deutschland sucht Airbus Defence and Space in Ottobrunn einen Commercial & Contracts Manager (d/m/w) Diese Rolle ist auch mit reduzierter Wochenarbei…
Skills: Contract management, Commercial management, Risk mitigation, Stakeholder management, Project management
Blagnac, Occitania, France · Hybrid
Job Description: Airbus Commercial Aircraft is looking for a Digital & Business Architect ERP (f/m) to join our Digital & ERP Transformation department based in Toulouse, France. You will be part of a team developing the…
Skills: SAP S/4HANA Cloud, Product Lifecycle Management, Dassault 3DX, Generative AI, Data analytics
Mobile, Alabama, United States · On-site
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us a…
Skills: Project lifecycle management, Cabin retrofits, Engineering design, Stakeholder coordination, Risk management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Acceptance & Delivery Manager leads the multi-functional team to ensure aircraft are delivered on time, within quality standards, and to customer satisfaction. They manage technical and industrial risks, oversee the handover process, and act as the primary point of contact for customers throughout the delivery phase.
The role requires a professional with extensive experience in project management and industrial operations within the aerospace sector. Candidates must demonstrate strong leadership capabilities, risk management expertise, and the ability to maintain high integrity and compliance standards.
Job Description:
A. Accountabilities
Customer Acceptance and Delivery Manager (CADM) is accountable for the On-Time, On-Quality and
On-Customer Satisfaction delivery of an Aircraft fleet to airlines customers/lessors. She/he is the leader of
the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT), manages the risks (technical,
industrial, certification, definition, planning, contractual aspects) to meet the objectives of deliveries within
defined technical and quality standard, within cost, and to meet customer expectation and satisfaction
objectives.
B. Main activities
• Lead individual aircraft risk management on aircraft technical status and industrial planning along
CAD phase, within the MFT, in close liaison with Final Assembly Line (FAL), and follow all industrial,
technical and quality events arising during FAL and Delivery.
● Accountable for the Go/No Go decision at Hand-Over (milestone) to Delivery, for A/C acceptance to
start the Delivery phase.
● Ensure subsequent mitigation activities to trigger and launch recovery actions through FAL, Functions
and Cross Plant’s Management, at all appropriate level to meet delivery objectives and customer
expectation.
● Support FAL in case of major technical issues, by defining and proposing solutions whereby customer
acceptance (buy-in) and cost balance decisions are needed.
● Prevent aircraft delivery from any detrimental situation, and escalate when necessary to Executive
level for any relevant customer acceptance and delivery blocking issue.
● Ensure the continuity of the Fulfill Customer Order (FCO) process and as such: Assure that starting of
FAL meeting, cabin compliance check review meeting and certification walk around checks are
scheduled in due time and that all items are identified and address in timely and closed manner.
● Ensure accurate, reliable and on time information flow to the Customer, by leading the MFT and in
close liaison with FCO Manager and Team members through regular meetings with Customers from
St 40 to TAC.
● Decide on balanced delivery milestone contingencies, between On Time delivery and Company
financial target (inventory), in case, to protect company interest against any undue customer queries,
or which are beyond manufacturer standard.
● Gather and treat the Customer Satisfaction Improvement Performance (CSIP) feedbacks and
organize post-delivery meeting within MFT and appropriate level for lesson learnt and reply to
customer.
● Keep feedback loop together with Customer Service department for technical issue after aircraft
delivery, or in-service issue, to ensure continuous improvement on upcoming delivery aircraft in Plants
or FAL to meet customer expectations.
● Steer and lead the continuing improvement actions or project for CAD and CSIP aspect.
C. Outputs
● CADM is key success factor to A/C delivery, as leader of CAD MFT;
● Within MFT, CADM treat the CSIP to secure feedback loop to customer
● Maintain permanent relationship with Customers to improve CAD process.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus (Tianjin) Delivery Centre Limited-------
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
We create innovative, effective space and defence solutions and services for our customers, driving our industry forward. We focus on the people we work with and for.
We create innovative, effective space and defence solutions and services for our customers, driving our industry forward. We focus on the people we work with and for.
