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$58k–$65k/yr
Full-time
401(k), 401(k) Matching, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance
Posted 22d ago
~40 hrs/week
Responsibilities
Coordinate and schedule home health visits for various skilled clinicians while balancing workloads to ensure timely patient care. Manage scheduling workflows and authorization statuses using HCHB and Monday.com to maintain operational efficiency.
Requirements
Requires 1-2 years of scheduling or administrative experience, with a strong preference for Homecare Homebase (HCHB) familiarity within the last 3 years. Candidates must possess excellent communication skills and the ability to thrive in a fast-paced, high-volume environment.
Full job description
Role: Scheduler / Patient Care Coordinator (Non-Clinical)
Comp: $52,000.00 - $60,000.00 per year
Schedule: Full-time, Monday–Friday
Location: Office-based
Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our ultimate mission is to dramatically improve patient access to home health care.
The Scheduler / PCC role ensures that approved visits are scheduled efficiently, clinician assignments are balanced, and patients receive timely care. You are the operational backbone that keeps field operations running smoothly.
Who We Are:
We build technology to better support our teams and remove administrative friction. Our scheduling product (launching soon) will make it easier to coordinate visits, reduce last-minute changes, and protect clinician capacity. In the meantime, you'll work in Homecare Homebase (HCHB) and Monday.com to manage scheduling workflows.
If you are highly organized, detail-oriented, and you like solving scheduling puzzles while ensuring patients get care on time, this role gives you meaningful impact in a fast-paced coordination environment.
What you will do:
Schedule approved home health visits for skilled nursing (SN), physical therapy (PT), occupational therapy (OT), speech therapy (ST), and home health aide (HHA) services.
Assign visits to field clinicians based on coverage area, continuity, and productivity balance (target: 6-7 points/day, ~28 points/week).
Process reschedule requests, missed visits, reassigned visits, and declined visits according to SOPs and turnaround time targets.
Verify that discharge, recertification, and resumption of care (ROC) visits are properly scheduled.
Monitor authorization status and escalate missing or expired authorizations to the authorization team.
Maintain clear documentation via coordination notes in HCHB to ensure communication with clinicians, clinical managers, and branch directors.
Collaborate with Clinical PCCs, intake coordinators, clinical managers, and field clinicians to resolve scheduling conflicts and barriers.
Balance clinician workload to prevent burnout while ensuring patients receive timely care.
Manage workflow tasks in HCHB including Complete Requested Schedule, Reschedule Visit, Process Missed Visits, Process Reassigned Visit, and Reassign Declined Visit.
Communicate via Microsoft Teams and Monday.com to coordinate real-time scheduling needs.
Why Adaptive
Operations that support you: You are backed by an experienced clinical and operational team. You focus on scheduling logistics, not clinical decisions.
Clear processes with technology support: We use HCHB, Monday.com, Smappen, and internal tools to make scheduling more efficient. Our scheduling product (launching soon) will automate much of the manual work.
Mission-driven work: Every visit you schedule gets a patient the care they need. You are directly expanding access to high-quality home health.
Growth opportunity: Strong performers in this role grow into scheduling leadership, operations coordination, or branch-level support roles.
Requirements
Must-haves
1-2 years of scheduling, coordination, or administrative experience (healthcare scheduling strongly preferred)
Familiarity with Homecare Homebase (HCHB) within the last 3 years in a Home Health setting
Strong attention to detail and ability to manage multiple competing priorities simultaneously
Excellent communication skills (phone, Teams, email) with clinicians, managers, and patients
Comfortable with technology and learning new systems quickly (HCHB, Monday.com, Smappen, Microsoft Teams)
Ability to work in a fast-paced, high-volume environment with tight turnaround time expectations
Strong problem-solving skills and ability to escalate appropriately when issues arise
Nice-to-haves
Previous home health scheduling or PCC experience
Understanding of home health visit types, service codes, and authorization requirements
Experience using Monday.com or similar project management tools
Experience with geographic routing or coverage mapping tools
Focus areas
Home Health Visit Scheduling & Coordination
Clinician Capacity Management
Workflow Task Processing (HCHB)
Authorization Verification
Cross-Team Communication & Escalation
Benefits
401(k) + 401(k) matching
Health, dental, vision, and life insurance
Paid time off
Referral program
Related keywords
Homecare HomebaseHCHBMonday.comSmappenMicrosoft TeamsHome Health CarePatient Care CoordinationSkilled NursingPhysical TherapyOccupational TherapySpeech TherapyHome Health AideAuthorization ManagementClinician CapacityScheduling LogisticsHealthcare Administration
Adaptive Home Health's is a Medicare-certified home health agency with a proven track record of delivering compassionate, high-acuity care — and we're expanding our team across the United States. Founded and led by veterans, nurses, and operators who are deeply committed to the patient above all else, Adaptive has built a 300+ person clinical team trusted by major hospitals, orthopedic practices, wound centers, and cancer centers to deliver specialized skilled nursing, physical therapy, occupational therapy, wound and infusion care, and orthopedic rehab directly in the home.
Backed by a robust tech stack — built by top AI engineers and operators from Palantir, Character AI, and Citadel — we are pairing Adaptive's world-class clinical infrastructure with an AI operating system that automates administrative workflows, eliminates waste, and empowers clinicians to focus on what they do best: caring for patients.
The problem we're solving is urgent: 38% of referred home health patients never receive care, and 30% of all healthcare spend is lost to administrative burden — but every $1 invested in home health saves $2 from the broader system. We are fixing that, and we're hiring mission-driven clinicians, technologists, and operators all across the country to help us do it. If you want to work at the intersection of compassionate care and cutting-edge AI, and you want your work to genuinely matter, come build with us.
Offices: 1410 E Renner Rd, Richardson, Texas 75082, US · 4201 W Parmer Ln, Austin, Texas 78727, US · 600 Rockmead Dr, Houston, Texas 77339, US · 2027 S 61st St, Temple, Texas 76504, US · 115 N Central Ave, Cameron, Texas 76520, US
Health CareHome Health CareNursing and Residential CareTherapeutics
Adaptive Home Health's is a Medicare-certified home health agency with a proven track record of delivering compassionate, high-acuity care — and we're expanding our team across the United States. Founded and led by veterans, nurses, and operators who are deeply committed to the patient above all else, Adaptive has built a 300+ person clinical team trusted by major hospitals, orthopedic practices, wound centers, and cancer centers to deliver specialized skilled nursing, physical therapy, occupational therapy, wound and infusion care, and orthopedic rehab directly in the home.
Backed by a robust tech stack — built by top AI engineers and operators from Palantir, Character AI, and Citadel — we are pairing Adaptive's world-class clinical infrastructure with an AI operating system that automates administrative workflows, eliminates waste, and empowers clinicians to focus on what they do best: caring for patients.
The problem we're solving is urgent: 38% of referred home health patients never receive care, and 30% of all healthcare spend is lost to administrative burden — but every $1 invested in home health saves $2 from the broader system. We are fixing that, and we're hiring mission-driven clinicians, technologists, and operators all across the country to help us do it. If you want to work at the intersection of compassionate care and cutting-edge AI, and you want your work to genuinely matter, come build with us.
Offices: 1410 E Renner Rd, Richardson, Texas 75082, US · 4201 W Parmer Ln, Austin, Texas 78727, US · 600 Rockmead Dr, Houston, Texas 77339, US · 2027 S 61st St, Temple, Texas 76504, US · 115 N Central Ave, Cameron, Texas 76520, US
Health CareHome Health CareNursing and Residential CareTherapeutics