London, England, United Kingdom · Hybrid
The Company Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experienc…
Skills: Customer Relationship Management, GP Practice Operations, User Training, Onboarding, QOF Monitoring
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Guide GP practices through onboarding and provide tailored training to ensure effective use of the Abtrace platform. Maintain strong client relationships and collaborate with internal teams to relay user feedback and improve the product roadmap.
Requires a solid understanding of GP practice operations, NHS workflows, and QOF recall processes. Candidates must possess exceptional interpersonal skills and experience in customer-facing or relationship management roles.
Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians.
The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions. Our innovative platform empowers GP practices, Primary Care Networks (PCNs), and Integrated Care Boards (ICBs) to streamline patient management, improve outcomes, and maximise funding.
We work with over 600 primary care practices covering 2.5 million patients.
The RoleWe are seeking a skilled professional to become a member of our team as a Customer Experience Specialist, to ensure our clients achieve the best possible outcomes with our software.
If you meet the following criteria, we want to hear from you:
The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships, to ensure our clients achieve the best possible outcomes with our software.
ResponsibilitiesThis is a customer facing role and responsibilities include:
Machine learning and clinical innovation to reshape the delivery of primary care
The system of action for Healthcare #AI #Automation #Healthcare @abtrace_co
Offices: 8 Hermitage Street, London, London W2 1BE, GB
Machine learning and clinical innovation to reshape the delivery of primary care
The system of action for Healthcare #AI #Automation #Healthcare @abtrace_co
Offices: 8 Hermitage Street, London, London W2 1BE, GB
