Raghav Sankara Jayarama

About Raghav

Experience

1. L

   LinkedIn · Full-time

   • Technical Program Management

     Jan 2025 - Present · 7 mos·Mountain View, California, United States · Hybrid·Current

     Infrastructure Engineering

2. R

   Robinhood · Full-time

   • Technical Program Management - Infrastructure Engineering

     Nov 2023 - Jan 2025 · 1 yr 3 mos·Menlo Park, California, United States · On-site

     - Led large-scale cross-functional programs spanning 65+ Tier 0 & 1 services as part of Technology Risk Assessment, reducing technical debt across application and infrastructure teams to proactively mitigate security breaches and capacity constraints in AWS. - Spearheaded Load Testing strategies and capacity validations in Load & Fault environments, driving continuous improvements in infrastructure and application reliability. - Owned Incident Management tooling and processes, enhancing production readiness reviews and response mechanisms. - Drove Observability enhancements, standardizing default monitoring configurations for all Tier 0 & 1 services to improve tracing and alerting metrics across Robinhood. - Led Infrastructure Security initiatives, developing a centralized user access review tool for internal tools and driving zero-trust security policies across 40+ teams, spanning product and infrastructure engineering. - Managed two major Code Yellow instances end-to-end, mobilizing the organization to ensure seamless readiness for Q1 2024 earnings season and the 2024 elections—resulting in zero incidents, including no SEV-2s, despite heightened volatility (e.g., top 50 trending symbols and crypto). Skills: Argo · Honeycomb · Jenkins · Prometheus.io · Amazon Web Services (AWS) · Grafana · Kubernetes

3. A

   Airtable · Full-time

   • TPM Leadership - Infrastructure Engineering

     Apr 2022 - Nov 2023 · 1 yr 8 mos·Mountain View, California, United States

     -> Built the Technical Program Management function at Airtable (very first TPM hire at the company) -> Within a year, I built the incident management practice from the ground up and developed it to the enterprise level on my own. I have developed the incident management process and tooling from scratch to the point where it is entirely self-serve and takes very little to no manual intervention -> Designed and codified various infrastructure engineering process frameworks along with required tooling to accelerate developer velocity, implement hotfixes, optimize deployments at scale and ensure all of engineering for production readiness. As a result, a significant number of severe incidents (SEV0/1) that have an impact on or create downtime for customers were avoided, thereby improving the product's overall reliability ->Worked on a lot more 0 to 1 problems and critical initiatives that are heavily cross-functional involving both product and infrastructure engineering teams, legal, security, customer success, customer support and Growth Skills: Business Strategy · Technical Execution · Jenkins · Amazon Web Services (AWS) · Technical Discussions · Project Plans · Functional Requirements · Requirements Gathering · Kubernetes

4. F

   Full-time · 3 yrs

   • Staff Technical Program Manager - New Businesses

     Feb 2021 - Apr 2022 · 1 yr 3 mos

     • Led the TPM function in the New Businesses org. that comprised the next billion-dollar business products of Dropbox - Spaces, Reel, Capture, Transfer and Commerce • Led various operational excellence initiatives end-end that improved and unified execution, monitoring, communication and reporting across the organization Skills: Business Strategy · Technical Execution · Jenkins · Amazon Web Services (AWS) · Grafana · Technical Discussions · Project Plans · Functional Requirements · Requirements Gathering

   • Senior Technical Program Manager - Strategic Programs and Initiatives

     May 2019 - Jan 2021 · 1 yr 9 mos

     • Drove the execution of other high-impact company-wide engineering, product and infrastructure initiatives (operational excellence projects) in pipeline and continuously improving processes to increase the effectiveness of our Product and Engineering organizations • Led the end to end deprecation of forge analytics jobs across the entire company saving ~10M for Dropbox Skills: Business Strategy · Technical Execution · Amazon Web Services (AWS) · Technical Discussions · Project Plans · Functional Requirements · Requirements Gathering The new Dropbox Spaces makes remote work easier and more organized

5. R

   Rackspace · Full-time

   • Senior Technical Program Manager

     Dec 2015 - May 2019 · 3 yrs 6 mos·Santa Clara, California, United States

     • Very first TPM hire at Rackspace • Led the development and migration of a large-scale enterprise observability product, coordinating efforts across 17 teams and 300+ people, helping the company achieve PCI compliance. • Established and maintained the program-level roadmaps, drove the coordinated management of various stakeholders to prioritize roadmap items for delivery based on business value/impact • Decomposed work across multiple delivery teams, maintained release plan and ensured delivery teams are aligned to program goals, objectives, and timelines • Facilitated program-level change management, tracked program-level status, risks, issues and dependencies; managed program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status • Architected new business process hierarchy design to provide flexibility and reliability on process executions, reducing 18K business processes to 5K; ensured new features in the system are dynamic and flexible to allow users the ability to design and implement their own automation, regardless of any technical background • Guided the project teams to ensure defined requirements meet project goals; Worked across functional (development/testing, deployment, systems/infrastructure) and support teams to ensure continuous operation of build, test and deploy (CI/CD) using Jenkins/Kubernetes/Github • Managed a team of 9 process engineers and facilitated scaled agile ceremonies; enacted change and continuous improvement increasing the productivity of the team by 35% and the quality of deliverables by 42% • Coordinated and manage code releases, and shared APIs with other IT groups; communicated with other management, engineers, product managers and support specialists on project related issues • Built an AI Ops platform to increase support efficiency and improved customer experience and consistently implemented solutions to scale Rackspace infrastructure Skills: Business Strategy · Technical Execution · Prometheus.io · Amazon Web Services (AWS) · Grafana · Functional Requirements · Requirements Gathering · Kubernetes

6. D

   Dr. Rath Research Institute · Part-time

   • Project Manager Technical Lead

     Oct 2014 - May 2015 · 8 mos·Santa Clara CA

     • Managed a team of 5 software engineers throughout the SDLC phases and implemented a brand-new website for Dr. Rath Research Institute using Amazon Web Services (AWS) • Effectively communicated with project stakeholders and team members; facilitated as well as led technical design sessions, briefed team on project and program statuses and results; planned and dispensed detailed administrative and verbal reports on project metrics • Improved the total sales of Dr. Rath’s products by 40% through incorporating appropriate search engine optimization techniques using Google AdWords and integrating social media channels like Google+, YouTube, and Facebook. Dr Rath Research - Home - Dr. Rath Research Institute

7. E

   EY · Internship

   • Fraud Analyst

     Jun 2014 - Sep 2014 · 4 mos·Los Angeles, California

     • Collected data from various client systems, used various data cleaning techniques to transform the collected data into meaningful schema • Designed databases, created complex SQL queries and stored procedures to analyze large data sets in multi-million-row databases, and detected fraudulent activities by identifying patterns in the client’s employee expense reimbursement system • Created data visualization dashboards and presented to leadership and other project stakeholders

8. T

   Tata Consultancy Services · Full-time

   • Technical Lead

     Oct 2009 - Jul 2013 · 3 yrs 10 mos·India

     - Led design, development, and management of the Enterprise Print Service using HP Exstream Dialogue, reducing outsourcing costs by 25% and enabling customized services for wealth management clients. Managed a team of six engineers, delivering 20+ high-quality printing templates, achieving $6.6M in savings. - Built and onboarded a high-performing mainframe team for Lloyds Credit Management System, establishing implementation guidelines to meet deadlines and improve efficiency. Designed and developed Trade Processing System (TPS), an online application handling daily trading activities. - Directed risk analysis, mitigation strategies, and client communications, including Visio-based business process modeling, dashboards, milestone tracking, and success factor definition. Led JAD sessions and impact analysis for 238+ applications during the Morgan Stanley Smith Barney joint venture, prioritizing business problems and ensuring seamless execution. - Oversaw full SDLC for banking applications, resolving complex design conflicts, supervising component testing, and ensuring defect-free implementation of the MSSB joint venture program.

9. A

   Accenture · Full-time

   • Software Engineer

     Aug 2009 - Oct 2009 · 3 mos·India

     • Utilized ticketing tools - Remedy, HP open view to resolve customer transaction issues, reducing error rate by 22% • Designed new "best practice" error resolving methodologies that were adopted by various support teams to handle online applications

Education

1. S
   Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA), ThanjavurBachelor of Technology - BTech, Computer Science
2. 
   Santa Clara University Leavey School of BusinessMaster's degree, Management Information Systems

   Activities and societies: Active member of MSIS Information Systems Connexion

Skills