Adam Griggs
Co-Founder at Oak Solutions Group | Strategic Operations & Planning | Financial Analysis | OKRs | Systems Optimization & Administration Expert | Implementations
Updated 8 months ago
12+
Years Experience
9
Roles
23
Skills
1
Education
About
Strategic and results-driven operations leader with a proven track record of optimizing systems, enhancing processes, and driving business efficiency. As a senior operations leader, I built and led high-performing teams, launched multiple successful products, and implemented data-driven staffing models and performance scorecards to improve operational outcomes as well as managed and implemented multiple operational systems and processes. With expertise in systems strategy, process optimization, and cross-functional leadership, I excel at bridging the gap between technology and business needs. I have led the development and configuration of scalable operational systems, ensuring alignment with company goals while reducing inefficiencies and mitigating risk. My ability to collaborate across engineering, product, and operations teams has been instrumental in delivering impactful solutions that enhance both internal workflows and customer experiences. Passionate about innovation and continuous improvement, I thrive in dynamic environments where I can drive strategic initiatives, develop standardized processes, and influence cross-departmental success. Whether leading large-scale system enhancements, optimizing workforce management strategies, or shaping long-term operational direction, I am committed to building sustainable, data-driven solutions that support business growth. Let’s connect to discuss how strategic operations and system optimization can drive business success!
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Experience (9 roles)
Co-Founder & Principal Consultant
CurrentOak Solutions Group · Self-employed
At Oak Group, we started a consulting firm dedicated to empowering startups and small businesses to achieve sustainable growth and operational excellence. We specialize in delivering tailored solutions that drive strategic clarity, financial efficiency, and goal alignment across teams. Key Responsi...
5 roles · Apr 2019 - Apr 2025
Senior Process Improvement and Systems Lead (Director)
Lead the strategy, development, and optimization of operational systems to drive efficiency, scalability, and alignment with business objectives. As a senior leader and operational subject matter expert (SME), collaborate with engineering, product, and cross-functional teams to ensure systems and pr...
Director Of Service Operations
Led the development and optimization of service operations, focusing on building high-performing teams and driving strategic initiatives to support business growth. Managed the launch of a consumer loan product designed to help customers pay their rent, including building a dedicated service team, d...
Senior Manager of Service Operations
Skills: Vendor Management · Management · Zendesk · Leadership · Employee Training · Loan Origination · KPI Implementation · Startups · Standard Operating Procedure (SOP) · KPI Reporting · Team Management
Manager of Partner Care
Skills: Vendor Management · Management · Zendesk · Leadership · Employee Training · KPI Implementation · Startups · Standard Operating Procedure (SOP) · KPI Reporting · Team Management · lease guarantee · Underwriting
Manager of Member Care
Skills: Vendor Management · Management · Zendesk · Leadership · Employee Training · KPI Implementation · Startups · Standard Operating Procedure (SOP) · KPI Reporting · Team Management
3 roles · Jan 2014 - Apr 2019
Digital Care Supervisor
Support a team of Digital Care Specialists who assist customers with any issues via social media. I manage my team in person as well as in a virtual environment. Skills: Management · Leadership · Employee Training · KPI Reporting · Team Management
Supervisor Customer Care
I supervised a team of Customer Experience Associates & Specialists in an in-bound call center. Skills: Management · Leadership · Employee Training · KPI Reporting · Team Management
Customer Experience Associate
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Education (1)
Colorado State University Global
2016 - 2018
Skills (23)
Certifications (4)▼
Messaging
Zendesk
Talk / voice
Zendesk
Explore / analytics
Zendesk
Foundational Support
Zendesk
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