About this role
Description
- Be the first point of contact for customers reaching out about service — building real communication and relationship-building skills every day
- Make outbound contacts daily across a range of campaigns, learning how data-driven sales and marketing actually work
- Book and confirm appointments, and problem-solve to recover no-shows and reschedules
- Monitor and respond to AI-assisted communications, getting hands-on with the tools shaping the future of customer engagement
- Track your own performance against clear daily and weekly goals — learn to read metrics like a business owner would
Represent your assigned dealership brand(s) with professionalism and confidence
Requirements
- Recent college graduates or early-career professionals — no prior automotive or BDC experience required
- Strong communicator, comfortable on the phone and in writing
- Competitive, goal-oriented, and eager to learn in a fast-paced environment
- Coachable — someone who takes feedback well and takes ownership of their results
- Comfortable picking up new software and tools quickly (we provide full training)
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