About this role
Make a Difference Where It Matters Most
About YWCA NENY
Since 1888, YWCA Northeastern NY (YWCA NENY) has been creating opportunities, providing support, and responding to the changing needs of our community.
Our mission is to eliminate racism, empower women, and promote peace, justice, dignity, and freedom for all.
When you join YWCA NENY, you are not simply taking a job you are joining a mission-driven organization where your work has a direct impact on people's lives. Our team works alongside individuals and families experiencing some of life's most challenging circumstances, helping them build stability, access resources, and move toward greater independence.
We value people who bring compassion, respect, accountability, and a genuine commitment to serving others. We welcome applicants from all backgrounds and encourage individuals with the skills, experience, and passion to make a difference to apply.
About the Role
As a Housing Case Manager, you will play an important role in helping women (trans-inclusive) who reside in the YWCA NENY housing program navigate their path toward stability and independence.Our residents come from a wide range of backgrounds and experiences, including survivors of domestic violence, individuals experiencing homelessness or extreme poverty, people living with mental health challenges, individuals in recovery, people returning to the community following incarceration, and others who have experienced significant barriers to stable housing.
This is meaningful, relationship-centered work. You will build trust with residents, help them identify goals, connect them with resources, advocate alongside them, and celebrate progress, both big and small.
If you believe stable housing can be a foundation for a better future, this role gives you the opportunity to put that belief into action every day.
Supervisory Responsibilities: None
Reports to: Director of Housing
FLSA Category: Non-exempt
What You’ll Do
- Provide case management and support: Build trusting relationships with residents while providing housing information, emotional support, referrals, guidance, advocacy, and assistance in identifying goals and navigating barriers to stability and independence.
- Support housing access and intakes: In partnership with the Housing Director, conduct housing intakes, manage the housing waitlist, and assist with Schenectady Coordinated Entry System intakes.
- Connect residents to resources: Maintain current knowledge of local social services, housing resources, tenant rights and responsibilities, and YWCA rental procedures to help residents access appropriate services and opportunities.
- Maintain accurate records and data: Complete case management notes, resident files, daily tracking, statistical data, and reports related to homeless services.
- Promote a safe and supportive community: Work with the Director of Housing, case management team, and maintenance staff to maintain a safe living environment; conduct room checks with another case manager or the Director and assist with room turnover as needed.
- Build community and well-being: Facilitate monthly group activities that promote resident connection, engagement, and well-being.
- Assist residents with appointments and services: Provide transportation to appointments using the agency van when needed.
- Collaborate and participate: Attend staff and case management meetings and required trainings, while contributing to ongoing team and program effectiveness.
- Support program operations: Provide occasional front desk coverage and perform other duties as assigned to support the program and agency.
What Makes This Work Meaningful
As a Housing Case Manager, you will have the opportunity to:
- Make a direct impact by helping people overcome barriers to housing, stability, and independence.
- Build meaningful connections with residents while using your strengths in advocacy, problem-solving, communication, and support.
- Grow professionally through training, collaboration, and hands-on experience across housing and human services.
- Be part of a mission-driven team committed to dignity, inclusion, equity, and meaningful community impact.
Why Join YWCA NENY?
YWCA NENY offers more than meaningful work we invest in the people who make our mission possible. Our comprehensive benefits package includes:
- Generous paid time off
- Pension plan
- Medical, dental, and vision insurance
- Professional development opportunities
- 50% discount on YWCA NENY Early Learning Center programs
Education and Experience:
One of the following combinations of education and experience is required:
- Associate’s degree in Human Services, Social Work, Psychology, Sociology, or a related field, with 5+ years of experience in housing services, case management, human services, social services, or a related field; or
- High school diploma or GED with 10+ years of experience in housing services, case management, human services, social services, or a related field.
Physical requirements:
- Prolonged periods of sitting at a desk
- Able to lift up to 25 pounds
- Noise level can be loud at times
- Occasional bending, standing, reaching, stair climbing
Additional requirements:
- Completion of all role required checks
- Clean NYS Driver’s license and the ability to drive non-commercial van
- NYS Driver’s Abstract
- Defensive Driving course
EEO Statement
YWCA NENY is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, ethnicity, gender identity, sexual orientation, religion, age, disability, or any other protected status. All qualified applicants are encouraged to apply.
Full time - 40 hours a week.
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