Warehouse Supervisor - Receiving

Key Responsibilities

• Supervise the day-to-day receiving operation, ensuring incoming goods are unloaded, checked, recorded, stored, and processed accurately, safely, and efficiently.

• Coordinate and prioritise daily goods-in activities in line with delivery schedules, purchase orders, warehouse capacity, operational requirements, and company procedures.

• Supervise the unloading of vehicles and ensure goods are handled safely using appropriate manual handling techniques, pallet trucks, trolleys, forklifts, or other warehouse equipment where trained and authorised.

• Check incoming deliveries against purchase orders, delivery notes, advance shipping information, and other relevant documentation.

• Ensure quantities, product codes, descriptions, batch numbers, expiry dates, packaging, and condition of goods are checked and recorded accurately.

• Identify and report shortages, overages, damaged goods, incorrect items, quality concerns, temperature issues, and other delivery discrepancies promptly.

• Coordinate the quarantine, segregation, labelling, and escalation of damaged, rejected, non-conforming, or unidentified stock in accordance with company procedures.

• Ensure received stock is labelled, booked into the warehouse management system, and transferred to the correct storage location within required timeframes.

• Maintain accurate computerised inventory transactions, goods received notes, delivery records, discrepancy reports, and other receiving documentation.

• Monitor the timely processing of inbound deliveries and communicate delays, capacity issues, delivery problems, or stock concerns to the appropriate manager.

• Allocate tasks, provide clear instructions, and support the training, guidance, and performance of Warehouse Assistants and other colleagues working in the receiving area.

• Act as a senior point of contact for drivers, suppliers, carriers, warehouse colleagues, purchasing, quality, customer service, and management teams regarding inbound deliveries.

• Ensure receiving areas, loading bays, docks, aisles, and workstations remain clean, organised, secure, and free from obstructions.

• Monitor stock rotation, location procedures, product handling requirements, and storage conditions for newly received goods.

• Complete or oversee routine checks of warehouse equipment and report defects, damage, maintenance requirements, or unsafe conditions without delay.

• Support stock counts, cycle counts, inventory investigations, audits, supplier claims, and the resolution of receiving discrepancies.

• Ensure all receiving activities comply with health and safety, manual handling, fire safety, security, hygiene, quality, and personal protective equipment (PPE) procedures.

• Support process improvements, operational projects, seasonal demand, and other warehouse requirements as directed by the Direct Manager.

• Perform other relevant duties as assigned by the Direct Manager.

Requirements

• Previous experience as a Warehouse Supervisor, Receiving Supervisor, Goods-In Supervisor, Warehouse Coordinator, Stock Controller, or in a similar warehouse or logistics role.

• Good understanding of warehouse receiving, goods-in, unloading, delivery checking, stock control, inventory management, and general logistics processes.

• Experience supervising or coordinating warehouse colleagues and allocating tasks in a busy operational environment.

• Experience checking deliveries against purchase orders and delivery documentation, recording stock accurately, and investigating discrepancies.

• Experience using warehouse management systems, inventory systems, barcode scanners, handheld terminals, or other computerised stock control systems.

• Knowledge of safe unloading, manual handling, stock identification, product labelling, stock rotation, storage procedures, and warehouse health and safety requirements.

• Current forklift truck or other material handling equipment certification is an advantage, where relevant to the warehouse operation.

• Ability to organise and prioritise inbound deliveries, manage competing workloads, meet deadlines, and maintain accuracy during busy operational periods.

• Good communication and interpersonal skills, with the ability to provide clear instructions and work effectively with drivers, suppliers, colleagues, and management.

• Strong problem-solving and decision-making skills, with the ability to identify delivery issues, take appropriate action, and escalate concerns promptly.

• High level of accuracy and attention to detail when checking quantities, product information, delivery condition, documentation, and inventory records.

• Good numeracy, organisational, administrative, and basic computer skills.

• Physically able to stand, walk, bend, reach, lift, carry, push, and pull goods and equipment for extended periods, in accordance with safe manual handling procedures.

• Ability to work independently and collaboratively, take responsibility, support colleagues, follow procedures, and maintain a professional approach.

• Reliable, punctual, proactive, safety-conscious, and committed to maintaining high standards of receiving accuracy, warehouse efficiency, and customer service.

• Ability to work flexible hours, including early mornings, evenings, weekends, public holidays, overtime, and additional shifts when required by business operations.

• Commitment to continuous improvement, accurate stock management, safe working practices, effective team coordination, and high-quality warehouse service delivery.