Help Desk Representative
About this role
This is a remote position.
Child's Play Wonderschool is seeking a Help Desk Representative to provide support to families and assist with questions related to enrollment, registration, account access, and program information. The ideal candidate is professional, organized, and committed to delivering a positive customer experience.
Responsibilities
- Respond to incoming phone, email, and online inquiries
- Assist families with enrollment and registration questions
- Provide information regarding programs, services, and policies
- Document customer interactions and update records
- Troubleshoot basic account and access issues
- Escalate complex concerns to appropriate team members
- Follow up on open requests and inquiries
- Maintain accurate records of support activities
- Provide professional and courteous customer service
- Support administrative projects as needed
Requirements
- High school diploma or equivalent
- Previous customer service, help desk, or support experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and online systems
- Ability to work independently and manage multiple priorities
- Strong organizational skills
- Professional and customer-focused approach
Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Remote Work Opportunity
- Flexible Scheduling
- Professional Development Opportunities
- Supportive Team Environment
- Employee Assistance Program
Company at a glance
Wonderschool is an AI-powered marketplace solving the child care crisis by connecting governments, providers, parents, teachers, and nonprofits on one integrated platform.
There is a nationwide shortage of child care and preschool options, and we believe one of the most effective ways to expand access is by helping teachers and caregivers start and grow successful programs—especially home-based child care businesses.
For providers, Wonderschool offers comprehensive support to launch and operate high-quality programs. We assist with licensing, classroom setup, pricing strategy, website creation, enrollment support, daily operations, and more. Our platform is designed to let educators focus on what they do best: caring for and educating children.
For governments, we offer AI-powered tools to help manage and expand early education ecosystems. Our technology helps states and municipalities identify child care deserts, support local providers, increase quality, and ensure families can access programs that meet their needs. By unifying data, services, and funding mechanisms, we help public agencies scale solutions effectively and equitably.
We are proud to partner with leaders across sectors—from families and educators to policymakers and nonprofits—to create a future where every child has access to early learning.
Wonderschool is backed by Andreessen Horowitz, Goldman Sachs, First Round Capital, Lerer Ventures, Imaginable Futures, and Long Journey Ventures.
Top Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Remote Work Opportunity
- Flexible Scheduling
- Professional Development Opportunities
- Supportive Team Environment
- Employee Assistance Program
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