Help Desk Representative
- Location
- Oakland
- Workplace
- Remote solely
- Employment
- Full-time
About this role
This is a remote position.
Child's Play Wonderschool is seeking a Help Desk Representative to provide support to families and assist with questions related to enrollment, registration, account access, and program information. The ideal candidate is professional, organized, and committed to delivering a positive customer experience.
Responsibilities
- Respond to incoming phone, email, and online inquiries
- Assist families with enrollment and registration questions
- Provide information regarding programs, services, and policies
- Document customer interactions and update records
- Troubleshoot basic account and access issues
- Escalate complex concerns to appropriate team members
- Follow up on open requests and inquiries
- Maintain accurate records of support activities
- Provide professional and courteous customer service
- Support administrative projects as needed
Requirements
- High school diploma or equivalent
- Previous customer service, help desk, or support experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and online systems
- Ability to work independently and manage multiple priorities
- Strong organizational skills
- Professional and customer-focused approach
Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Remote Work Opportunity
- Flexible Scheduling
- Professional Development Opportunities
- Supportive Team Environment
- Employee Assistance Program
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