Client Care Coordinator

Essential Duties/Responsibilities:

• Serve as a liaison between the providers, clients, and firm by fostering continued care.
• Collaborating with Witherite Law Group Client Care Coordinators, Attorney Litigations teams, Litigation Med Wrecks Specialist, and Providers to assist clients with their scheduling needs.
• Scheduling Client treatment while in Litigation.
• Build an immediate trust between Client and Witherite Law Group while empathizing with the client.
• Coordinate care and facilitate contact to meet the needs of client. 
• Ability to work both independently and as part of a team required to meet internal and external client needs.
• Effectively communicate with providers and clients through emails, phone, and face to face conversations to address provider and/or client concerns to Witherite Law Group Attorney teams. 
• Gather pertinent client information as it relates to the client’s injuries and case.
• report information to WLG attorney team Verify, update and input client appointment data in the Medical Appointment Tab, Activity Feed and any other applicable FileVine fields.
• Plan, schedule and resolve calendaring conflicts and arrangement of client travel adhering to organizational policies.
• Optimize workflow by collecting client information and monitoring data in Power BI reports to improve client satisfaction and health outcomes. 
• Responsible for data collection, tracking outcomes and reporting of health care and legal needs. 
• Attend initial Litigation Meetings, Case Reviews, and other applicable meetings to address current client care needs.
• Update appointment information via written, verbal, and electronic communication.
• Creation of forms, charts, and other correspondence to guide the workflow and address applicable barriers.

Work Experience Requirements:

• Entry level Health Care experience such as unit clerk, MA
• Preferred working experience in physician office or clinic.

Education Requirements:

• High School Diploma preferred 

Physical Requirements:

• Office environment with normal business hours necessary to satisfactorily perform job functions.
• Stand/Sit – Must be able to remain in a stationary position up to 50% of the time.
• Walk – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.
• Use of hands/fingers to handle or feel – constantly operates a computer and other office machinery such as a copy machine/printer.
• Climbs stairs – May occasionally ascends/descends the stairs to get to other floors, cafeteria, and parking area.  
• Carry Weight/Lift - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.

Disclaimer:

Please note that this job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job.