Implementation & Customer Success Manager — AI Agents
- Location
- Argentina
- Workplace
- Remote ok
- Employment
- Full-time
About this role
\nResponsibilities
- Own customers end to end, managing the journey from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.
- Take new customers live by configuring workflows, call forwarding, prompts, and integrations, testing the entire customer experience before launch.
- Configure AI agents, building and improving prompts, workflows, and integrations as the product evolves.
- Implement new workflows, adapting to rapidly changing processes and tools.
- Run integrations with systems such as athenahealth, Brightree, and NexHealth by obtaining API credentials and debugging permissions.
- Engage with customers through onboarding calls, implementation sessions, and troubleshooting to maintain a proactive communication flow.
- Investigate problems independently, checking configurations and logs to isolate issues before escalating to engineering.
- Triage engineering issues by providing comprehensive information for resolution and verifying fixes before concluding cases.
- Protect and grow revenue by identifying churn risks and opportunities for account expansion.
- Transform recurring issues into documented playbooks or automated solutions to enhance efficiency.
- 3+ years in implementation, onboarding, technical account management, or customer success at a B2B software company.
- Experience managing a book of customers or implementations directly.
- Proven ability to configure software solutions, including workflow builders, automation tools, and integrations.
- Strong spoken and written English communication skills, capable of handling customer interactions independently.
- Hands-on experience with telephony, EHRs, APIs, or workflow automation tools.
- Comfortable troubleshooting technical issues without immediate escalation.
- Availability to work US business hours consistently.
- Highly organized with the ability to manage multiple implementations and customer issues simultaneously.
- Adaptable to a fast-paced environment where product and priorities frequently change.
- Experience in front-office, practice-management, or healthcare operations.
- Familiarity with systems like athenahealth, Availity, or Brightree.
- Prior experience implementing AI agents or workflows.
- Knowledge of tools such as Linear/Jira, Stripe, and Slack.
- Experience in early-stage startups or fast-paced environments.
- Proven success in identifying and closing expansion revenue opportunities.
- Opportunity to work remotely with a dynamic team.
- Engaging work environment with a focus on innovation and AI technologies.
- Professional development opportunities to grow alongside our evolving product.
- Collaborative team culture that values curiosity and initiative.
- Autonomy in managing customer relationships and implementations.
- Potential for career advancement as the company expands.
- This position is key to Central’s success in transforming customer operations through AI. You will play a vital role in ensuring customers can effectively utilize our solutions, driving satisfaction and loyalty.
- The Implementation & Customer Success Manager will be the primary point of contact for clients, responsible for not just implementation but fostering long-term relationships that encourage growth and expansion.
- Your contributions will directly impact our clients' success and the evolution of our product offerings.
$0 - $0 a year
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