Supervisor, Police Telecommunications

We are currently seeking a Supervisor of Police Telecommunications who will advance the institution’s proud tradition of excellence in academics, student life and community service.

The Opportunity

A well run, well-staffed Police Communications Center is the central nervous system of all police activity on campus. And when you’re talking about HCC – spread out over 13 Centers of Excellence – that’s a lot of activity.

We’re looking for someone extraordinary to supervise our Police Telecommunications Operators. If multi-tasking is your specialty, if you keep your cool under stress and if you can sit down and take calls with the best of them when necessary – we’re very interested in talking with you!

SUMMARY

Responsible for scheduling assignments and direct supervision of Police Telecommunications Operators and maintenance of official records of the Communications Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Supervise the day-to-day work assignments/schedules, including making work assignments and monitor attendance;

Monitor calls for services receipt, processing and assignment, to ensure consistency with goals and objectives;

Responsible for daily maintenance of all routine and emergency “traffic” routed through the communications center;

Interview and recommend potential new hires for employment;

Train and assist in the evaluation of employee performance to ensure quality operations;

Provide subordinates appropriate administrative and technical support;

Listen and discuss problems with subordinates; investigates and resolves complaints against Telecommunications Operators;

Substitute and perform the duties of the Telecommunications Operator when needed;

Identify emerging problems and work for their resolution;

Prepare and submit reports as required;

Ensure compliance with relevant laws, policies, and procedures; and

Document and schedule maintenance of all dispatch related equipment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above.  The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required. 

EDUCATION

High School degree or equivalent required. Associate’s degree in criminal justice, management, or related field is required.  Bachelor’s degree preferred.

Intermediate Police Telecommunicator Certification, Texas Commission on Law Enforcement Standards and Education required.

Field Training Officer and Instructor Certification preferred.

EXPERIENCE

Three (3) years police telecommunication experience including supervision and management experience is required.

KNOWLEDGE, SKILLS AND ABILITIES

Employees in this position will be scheduled to work rotating shifts in a 24/7 environment. Employees will be expected to work holidays, nights and/or weekends to meet staffing and scheduling requirements;

Demonstrated ability to use computer and related software programs to support clerical and technical functions of the position;

Must have supervisory skills;

Must be able to define problems, collect data, establish facts, and draw valid conclusions;

Must have the ability to function in stressful circumstances;

Must have the ability to handle multiple tasks simultaneously;

Must have the ability to provide quality customer service;

Must be able to communicate effectively with individuals from diverse backgrounds; and

Able to remain calm and courteous under stressful situations.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas Department of Public Safety and TCLEOSE qualifications regarding police telecommunications employment.

Per HCC Policy C: 4.7 Drug and Alcohol Free Workplace, a drug and/or alcohol test is required if a conditional job offer is made.

The Organization
Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location
Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. 
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.  

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away. 

EEO Statement 
Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status.  The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517                                   
Houston TX, 77266
713 718.8271 or [email protected]  

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.