Representative - Customer Service

The Customer Service Representative (CSR) serves as the primary operational support resource for customers and the Sales team. This role is responsible for order execution, customer portal management, reporting, documentation, data maintenance, and issue resolution activities that ensure seamless customer experience and accurate business operations. The CSR works closely with Inside Sales Representatives (ISRs), Customer Care (CC), Outside Sales Representative (OSR), customers, distribution centers, and suppliers to support daily business requirements and drive service excellence. 

Key Responsibilities

• Support customer and supplier portals.
• Coordinate customer document requests and required account documentation.
• Create and maintain customer-specific reports and backlog reports. (POD, Packing list and Certificates of Conformity)
• Process customer orders and EDI order entry. 
• Expedite orders and coordinate delivery requirements. 
• Reconcile purchase order discrepancies and resolve order issues. 
• Create part numbers as required and maintain customer part number cross-references.
• Manage Special Pricing Agreements (SPA). 
• Initiate Credit requests, Return requests, vendor setups, and compliance-related processes. 
• Perform system cleanup activities and data integrity audits. 
• Conduct small quote follow-up activities to support pipeline development and skill growth. 
• Provide PTO coverage support (customer-facing) for sales teams when required. 
• Participate in supplier training and continuous learning activities. 

Qualifications

• High School Degree or Equivalent required
• Associate’s degree (U.S.)  preferred
• 2-4 years of relevant experience 
• Customer service, inside sales support, order management, or electrical distribution industry experience preferred.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience with ERP, CRM, customer portals, and Microsoft Office applications.
• Excellent communication, problem-solving, and customer relationship skills.
• Ability to work collaboratively across sales, customer care, operations, warehouse, and vendor partners.

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.  Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.