Associate Commercial Account Manager (Indianapolis)

Who We Are:

Essential Duties and Responsibilities:

• Supports Account Managers and Account Executives in the execution of day-to-day client service activities, while building knowledge of client needs, policy administration, renewal processes, and service workflows
• Assists in the preparation and coordination of client materials, coordinating with Shared Services to facilitate the completion of transactional work
• Reviews work for accuracy, completeness, and client readiness before delivery, raising questions or issues to Account Managers as appropriate
• Maintains client documentation in accordance with internal standards and systems
• Participates in client and internal meeting as appropriate to establish understanding of account management and client servicing
• Develops basic understanding of the triage frameworks for complexity and / or urgency, and develops understanding of the Shared Services (GCCs and National COEs) delivery model
• Establish foundational knowledge of building and maintaining relationships with clients and carriers
• Completes training and development activities aligned to progression into an Account Manager role

Knowledge, Skills, and/or Abilities:

• Strong organizational skills and attention to detail
• Effective written and verbal communication skills
• Ability to handle multiple tasks and follow through on assignments
• Willingness and ability to learn insurance products, processes and systems
• Collaborative mentality with ability to work across teams
• Basic analytical and problem-solving capabilities
• Foundational level of experience in Microsoft Suite
• Ability to learn how to read & reconcile financial reports

Education and/or Experience:

• Associate’s degree or equivalent required; BA/BS or equivalent experience preferred.
• 0-3 years of relevant client service and/or industry and product line experience.
• Certificates, Licenses, Registration: Property & Casualty License required

What We Offer:

#LI-BW1

#LI-HYBRID

#NFP